Arnold Clark Reviews

“ All good do so then get emails to ask about trade in and usual stuff, agree a delivery day then they send me a presentation video of car badly jacked up, missing a wheel as it was getting refurbished and other trim is missing. ”

“ Although I reported these problems expecting timely repair, the wing mirror replacement part, promised for delivery to my home address, has yet to arrive. ”

“ Had to sign a new one after taking delivery of the car. ”

“ If you have any sense DO NOT BUY A CAR FROM Arnold Clark I bought a car in January 23 paid £18000 cash and I do NOT FEEL SAFE in this vehicle as a community nurse I need a car to able me to carry out my nursing duties and often take patients in my car which I do not feel comfortable doing in this car😡😡the car has been back into Arnold Clark several times just after purchasing this as the left wing mirror was broken and facing downwards which left me driving a car that was a danger to me and others Arnold Clark had this 4 times to repair on the first occasion I was told it was fixed left the garage went out to car and it was still not working when I went back in I was told oh they “thought they had fixed it” then the next time they had it in all day only to be told they need to order part,then they had it in again and then contacted me to say oops wrong part ordered so had to go back a fourth time,I also asked Arnold Clark to check the brakes every time they had it in (4) they said they had checked them then when I spoke to head office I was told they were checked on 1 occasion yet more lies from Arnold Clark I have written to head office and said I wanted to use my right to return this vehicle as I feel unsafe in it,I was told that because I had allowed them to fix it then I could NOT use the right to return this car I have now wrote to Mr Hawthorn at Arnold Clark and sent letter recorded delivery after several weeks I still had not got a reply so contacted then again to be told they did NOT receive my complaint (funny that as it was signed for by member of stake in Arnold Clark,so I forwarded them a copy by email, I had to contact again and then yesterday I was told to book it into an Arnold Clark and have it checked again😡😡😡This has now been going on for months, also explained that when on motorway and go over 60mph it starts to shudder I honestly wish I had never purchased this car from Arnold Clark,The only reason I bought this car is because my car was hit by a fallen tree with my daughter very nearly being killed as a result,and as a community nurse I had to purchase another car as soon as possible to allow me to carry out my job,I have explained all this several times to Arnold Clark but they don’t care I will never buy another vehicle from Arnold Clark again 😡😡😡😡 ”

“ Color of the car was changed , delivery dates were not committed, phone calls and mails went unanswered (each clarification required multiple follow ups), no order form was provided (it came after 3 weeks of reserving the car). ”

“ started ok then !!! probably the worst dealership i’ve ever experienced, put a deposit on a car on the 3 june on a high end car we’ve been chasing them up ever since for a delivery date f###ing clueless just found out our salesman just walked out speaks volumes and the car needs a new turbo. please please don’t touch them absolute blaggers seems rotten from the top down ”

“ Bought a car Trusted Arnold Clarke’s pre delivery inspection What a mistake Too busy in workshop to investigate Plus a £120 charge All on a car with 20000 miles And only owned 5 months and 500 miles Faulty suspension and Poor fuel economy 1979 trading standards act needs to be applied ”

“ Never again delivery dates kept changing just felt was being lied to car was ready then it wasnt got bad vibes so my thort was to pull out before gets worse shrewsbury depot by the way ”

“ I live in Edinburgh, car bought from Elgin branch meant to be delivered in 2 weeks as requested and agreed, required for wedding in troon. not delivered as agreed, its now 3 weeks and still no delivery and no update from them. My wife and i are currently discussing whether to continue or cancel deal. ”

“ I was given a 3/4 week delivery schedule. ”