Arrow Electronics Reviews

Name: Arrow Electronics
Rating: 1.57

1.6 Rating 128 Reviews

16 %

of reviewers recommend Arrow Electronics

Company Reviews

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Metrics

1.6

Based on 128 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Arrow Electronics 1 star review on 25th April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I worked there in Burnaby. The female Branch Manager was the worst. I went to a wedding shower and one of the female inside sales reps tried to pull my top off. True story!!!!”

Helpful Report

Posted 6 years ago

“An altogether nasty, drawn out and irritating experience for me. Arrow will spam your credit card with activity. Some vendors will perform an authorization and then charge again a little later, cancelling the authorization. This is sub-optimal enough for people watching credit card activity and credit line, but is easy to spot with two charges of the same amount. Arrow goes above and beyond and subdivides the order for their own convenience and charges a spam of un-intuitive amounts spread across an un-intuitive timeline ( whenever they get to it... days ). Due to this confusion, I rejected the delivery of the packages, believing that I had been charged for un-agreed upon shipping and/or parts I didn't order by mistake. Arrow again goes above and beyond and states that even though I never touched any package they can't refund me until they re-process the package entirely in the warehouse. Spoilers: It has been weeks and they keep saying it just takes time. If you like to know where you stand and get an order completed quickly and in a clean fashion, regardless if there are mistakes made. Stay away from arrow.com. Arrow.com is not interested in a smooth convenient experience for you. In an event something goes wrong they will tell you, sorry this is just how we do things. I will not be wasting my time with them in the future. Otherwise you'll probably be alright.”

Helpful Report

Posted 6 years ago

“Their customer service staff must have been recruited from clown school. They're very rude, always act like they are inconvenienced that you're calling or asking for an assistance, ignore your emails, requests for pricing, and NEVER go above an beyond. I have been in the electronics industry for 20 years, and I would say in the last 6 or 7, the level of respect I have for Arrow has plummeted from a 10 to a 1.”

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Posted 6 years ago

“Horrible customer service. Arrow claims they never received my order but instead of giving me a correct email or fax number to resend my order they sent me to their IT help desk?! The IT help desk person was just as rude and not helpful. Decided to call back and see if I could get someone to help me and instead was answered with yet another rude person not willing to help. Will never order from them again.”

Helpful Report

Posted 7 years ago

“They shipped me the wrong parts over a month ago. I contacted them to send the correcr ones and they resent the wrong parts two more times. For the past 2 weeks I've contacted them to try to return these items and the company still has yet to tell me how to proceed to return the items. Worst customer service i've ever dealt with when it comes to acquiring parts for the company I work for. I'd advise to shop elsewhere as their products are overpriced as well.”

Helpful Report

Posted 7 years ago

“Bought a cooling fan which was the wrong size. I wanted to exchange. Got a customer serviced email stating there are no returns or exchanges. What company in this day and age won't let you do an exchange. Only ones with poor customer service policies.”

Helpful Report

Posted 7 years ago

Arrow Electronics is rated 1.6 based on 128 reviews