Artizan Coffee Company Reviews

Name: Artizan Coffee Company
Address: 15992 NW 48 Ave. Miami Gardens, FL 33014, 15992 NW 48 Ave. Miami Gardens, FL 33014, Florida
Rating: 4.62

4.6 Rating 2,190 Reviews

91 %

of reviewers recommend Artizan Coffee Company

4.6

Based on 2,190 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Artizan Coffee Company:

USDA Organic Fair Trade Specialty Coffee Compostable and Biodegradable Pods and Capsules for Nespresso® Machines. Freshly Roasted In Small Batches in Miami, Florida USA.

www.artizancoffee.com

Artizan Coffee Company is not affiliated with, endorsed, or sponsored by Nespresso or any of its affiliates. Nespresso® is a registered trademark of Societe des Produits Nestle S.A.

Visit Website

Phone:

(800) 280-2698

Email:

hello@artizancoffee.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just placed my first order to be used in a Nespresso machine and am not happy with the quality. The coffee is very watery and one of the pods even broke open while in operation.”

Helpful Report

Posted 4 years ago

“Fast delivery (even in COVID times!), superior product. I had stopped using my espresso machine because I was upset about the waste my previous pods were making; It feels good to know these pods are biodegradable—I am excited every time I use my machine now!”

Helpful Report

Posted 4 years ago

“Nespresso recently had a limited edition cafecito de Cuba pod, which I loved, but it's been discontinued so I went searching for an alternative and found Artisan. I bought their version of Cuba flavor but it was awful. Tasted old, weak on both espresso & ristretto settings, so I returned everything, including 3 other varieties. Shipping was fast but I don't mind waiting for food coffee. This wasn't it. Also you have to pay for return shipping so that's a turn off.”

Helpful Report

Posted 4 years ago

“Even though I have one of the Nespresso machines said to be compatible with these capsules, these capsules almost broke my machine. And Customer Service is refusing to refund my order since I have used the capsules. I was excited to use a non-Nespresso brand but let this be a warning to others...not worth it.”

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Posted 4 years ago

“Paid for order. Said they shipped it. Never showed up.”

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Posted 4 years ago

“Best coffee ever”

Helpful Report

Posted 4 years ago

“I am disappointed in the quality of your coffee. I find tastes stale. I’m sorry to have purchased this product.”

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Posted 4 years ago

“The coffee was very weak, very poor compared to Nespeesso brand.”

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Posted 5 years ago

“My espresso tastes very watery and has no flavor I don’t like it:(”

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Posted 5 years ago

“The coffee tastes horrible! Like office coffee that was sitting in the pot for ten hours.”

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Posted 5 years ago

“I would like someone to please contact me...as I need to return my coffee purchase for a refund. Sadly, the pods do not work with my Nespresso machine...the plastic pods break and leave leave chards of coffee in the machine...making a terrible mess. jadeschneringer@gmail.com”

Helpful Report

Posted 6 years ago

Hi Jade, Thank you for your review. Please call our 800 number so we can assist you with this issue. Artizan Coffee Co. (800) 280-2698

Posted 6 years ago

“Doesn’t brew properly and after the first shot all that happens is hot water comes out. When you use an Nespresso capsule you get coffee the entire time. Tastes average as well. I purchased because it’s organic but it’s an inferior coffee”

Helpful Report

Posted 6 years ago

Hi Simon, Thank you for your review. Please call our 800 number so we can assist you with this issue. Artizan Coffee Co. (800) 280-2698

Posted 6 years ago

“The first capsule I used the foil separated from the capsule in the machine so no coffee. The second capsule I only got a dribble of coffee out of it. Wasted $50 on this stuff”

Helpful Report

Posted 6 years ago

“These pods are ABSOLUTELY TERRIBLE, do not waste your money on them! They either break apart in your machine, get completely stuck, and no espresso comes out and water goes everywhere. We will be asking for a refund and never purchasing them again!”

Helpful Report

Posted 6 years ago

Dear Customer, We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. Please reach out to our customer service department at (800) 280-2698 so we can assist you. We are here Monday thru Friday 9:00 AM to 6:00 PM. Naomi Comerford Customer Love Department

Posted 6 years ago

“My Nespresso Original Line machine makes some noises that sound like it is struggling quite a bit with these pods, so I am not sure how compatible they really are. - Most importantly, the coffee simply does not taste good compared to the pods from Nespresso. - The coffee that comes out is watery. Goes back to the question of whether it really is compatible with Nespresso machines. - There is no crema. - I also had a hard time finding any composting instructions even though at purchase it was labeled as compostable (Do I need to peel the foil off? Is the outside plastic cup compostable, or only the coffee inside?)”

Helpful Report

Posted 6 years ago

Hello, We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. Please reach out to our customer service department at (800) 280-2698 so we can assist you. We are here Monday thru Friday 9:00 AM to 6:00 PM. Yanira Villarreal Customer Love Department

Posted 6 years ago

“Using these pods ruined our DeLonghi Nespresso machine. We have a significant quantity of unusable pods and had to buy a new machine.”

Helpful Report

Posted 6 years ago

Hello Warren, We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. Please reach out to our customer service department at (800) 280-2698 so we can assist you. We are here Monday thru Friday 9:00 AM to 6:00 PM. Naomi Comerford Customer Love Department

Posted 6 years ago

“I love the idea of organic coffee but the plastic pods don’t work well with the Nespresso machine They leak into the container receptacle and therefore the coffee is super weak. I wanted to love it, but now am stuck w a lot of coffee that i can’t use :(”

Helpful Report

Posted 6 years ago

Hi Kristen, We are sorry to hear that you are having problems with our capsules. Please reach out to our customer service department at (800) 280-2698 so you can return the pods. We are here Monday thru Friday 9:00 AM to 6:00 PM. Naomi Comerford Customer Love Department

Posted 6 years ago

“Horrible taste.”

Helpful Report

Posted 7 years ago

We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. If you wouldn’t mind reaching out to us, we’d greatly appreciate it. Naomi Comerford Customer Love Department

Posted 7 years ago

“White Rhino was undrinkable. I also noticed that the plastic capsules are causing my Nespresso machine to emit more water than a Nespresso capsule does after it’s brewed”

Helpful Report

Posted 7 years ago

Dear Christina, We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that your experience was less than amazing. We know that no coffee can be the right fit for everyone, so we'd like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. You should know that our blends are constantly changing due to factors such as customer feedback such as yours so it's likely that our White Rhino blend has a different flavor today vs a week ago. If you wouldn’t mind reaching out to us, we’d greatly appreciate it. Naomi Comerford Customer Love Department

Posted 7 years ago

“pods do not work most of the time. clear water comes out. poor customer service when reported problem. they blamed machine but machine works perfectly with nespresso brand.”

Helpful Report

Posted 7 years ago

Artizan Coffee Company is rated 4.6 based on 2,190 reviews