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Artizan Coffee Company Reviews

4.6 Rating 2,190 Reviews
91 %
of reviewers recommend Artizan Coffee Company
Company Reviews Product Reviews
1,336
 Metrics Info
4.6
Based on 2,190 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Artizan Coffee Company Reviews

About Artizan Coffee Company:

USDA Organic Fair Trade Specialty Coffee Compostable and Biodegradable Pods and Capsules for Nespresso® Machines. Freshly Roasted In Small Batches in Miami, Florida USA.

www.artizancoffee.com

Artizan Coffee Company is not affiliated with, endorsed, or sponsored by Nespresso or any of its affiliates. Nespresso® is a registered trademark of Societe des Produits Nestle S.A.

Visit Website

Phone:

(800) 280-2698

Email:

hello@artizancoffee.com

Write Your review

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Holly Ladd
Verified Buyer
“I was really excited to try all the different coffees from Artizan with my Nespresso as I liked that they are organic, fair trade and better for the environment. Sadly, I find this coffee to be really weak and poor tasting. The only variety that even comes close in the Cuban, but even that pales in comparison to what I get from Nespresso. In addition, a few of the pods haven't worked in that the whole top came off dripping coffee down into the pod bin. I won't order again.”
Helpful Report
Posted 6 years ago
Hello Holly, We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We stand by our product 100%, if you would like a refund or replacement please reach out to our customer service department at (800) 280-2698 so we can assist you. We are here Monday thru Friday 9:00 AM to 6:00 PM. Naomi Comerford Customer Love Department
Posted 6 years ago
Anonymous
Verified Buyer
“I received someone else's order, and not the product I had ordered”
Helpful Report
Posted 6 years ago
Ayla Hassan
Verified Buyer
“Because it’s been a week since I made the order and it hasn’t even left the US yet.. I paid a lot for the international postage as well!”
Helpful Report
Posted 6 years ago
Hello Ayla, It’s unfortunate that you decided to give our company a negative review based on the status of your shipment. You placed your order on April 19th at 7:57 AM and we fulfilled it less than 2 hours later at 9:15 am. This means your order was picked, packed and delivered to the mail carrier less than two hours from when you placed your order! Please keep in mind that we have no control over the delivery of your package once it is handed over to the mail carrier. We like every other company is at the mercy of their services. As stated on our website transit times for international shipments can take up to 15 business days so your package may not arrive until the second week of May. Naomi Comerford Customer Love Department
Posted 6 years ago
Patty Aquino
Verified Buyer
“My last order - the holiday blend pods were mostly empty. I reached out to your customer service & i received an automated reply. But that was the end of it. My concern was never addressed.”
Helpful Report
Posted 7 years ago
Dear Patty, We would like to apologize again for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we will work even harder to make this right for you. We responded to your email from January 29th on February 1st. Perhaps you didn't see our email or perhaps our email went to your spam. We have just sent you another email. If you don't see our email within the next hour please check your spam. We will call you Monday morning if we don't hear back from you. Thanks and we look forward to hearing from you. Naomi Comerford Customer Love Department
Posted 7 years ago
Patty, We have called you three times and sent 3 different emails and have not received a response from you. Please reach out to us at your convenience so we can make this right for you. Thanks and we look forward to hearing from you. Naomi Comerford Customer Love Department
Posted 7 years ago
Anonymous
Verified Buyer
“the pods did not work with my nespresso machine”
Helpful Report
Posted 7 years ago
We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. If you wouldn’t mind reaching out to us, we’d greatly appreciate it. Naomi Comerford Customer Love Department
Posted 7 years ago
Don Jarvis
Verified Buyer
“Not good enough for the price. Might as well just buy Pete's French Roast.”
Helpful Report
Posted 7 years ago
Dear Don, We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. If you wouldn’t mind reaching out to us, we’d greatly appreciate it. Naomi Comerford Customer Love Department
Posted 7 years ago
David Schull
Verified Buyer
“Pods were not of great quality at all. No pressure/gas in the cup, just loose coffee with a foil over it. Many foils were already loose or no completely seated. The cups were covered in loose coffee, dirty. It was very much inferior to most cups.”
Helpful Report
Posted 7 years ago
Dear David, We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. If you wouldn’t mind reaching out to us, we’d greatly appreciate it. Naomi Comerford Customer Love Department
Posted 7 years ago
Catherine Carley
Verified Buyer
“We didn’t like the taste.”
Helpful Report
Posted 7 years ago
Dear Catherine, We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. If you wouldn’t mind reaching out to us, we’d greatly appreciate it. Naomi Comerford Customer Love Department
Posted 7 years ago
Anonymous
Verified Buyer
“Some bags and capsules in them came damaged. Also, the capsules themselves are inferior in qulity virtually to any other on the market. The only catch is that they are organic.”
Helpful Report
Posted 7 years ago
We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. If you wouldn’t mind reaching out to us, we’d greatly appreciate it. Naomi Comerford Customer Love Department
Posted 7 years ago
Anonymous
Verified Buyer
“I was glad to get organic coffee pods, but all tasted like plastic.”
Helpful Report
Posted 7 years ago
We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. If you wouldn’t mind reaching out to us, we’d greatly appreciate it. Naomi Comerford Customer Love Department
Posted 7 years ago
Melanie Logan
Verified Buyer
“Poor packaging. Damaged product. Unresponsive staff.”
Helpful Report
Posted 7 years ago
Dear Melanie, We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. If you wouldn’t mind reaching out to us, we’d greatly appreciate it. Naomi Comerford Customer Love Department
Posted 7 years ago
Artizan Coffee Company is rated 4.6 based on 2,190 reviews
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