Name: Artizan Coffee Company
Address: 15992 NW 48 Ave. Miami Gardens, FL 33014, 15992 NW 48 Ave. Miami Gardens, FL 33014, Florida
Rating: 4.63

“I love that they have a wide variety of lungo capsules. I prefer to have a larger cup of coffee from my nespresso with necessarily making a latter and I love most of their lungo capsules for that. Especially the white rhino”

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Posted 3 years ago

“I ordered their flavored espresso capsules and was extremely happy. The coffee is delicious! I will definitely order from them again.”

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Posted 3 years ago

“Love this coffee and that it’s organic and compostable. If you’re looking for strong coffee go for thé Cuban.”

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Posted 3 years ago

“Great coffee at a great price. And it showed up quickly.”

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Posted 3 years ago

“My order came so quickly! Every coffee I have tried so far from my order has been delicious. I love the fact these pods are compostable. I’ll be ordering from Artizan again for sure!!”

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Posted 3 years ago

“I love Artizan Coffee. Great coffee without the chemical taste I was getting from my previous brand”

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Posted 3 years ago

“Great coffee, great service, good ethics.”

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Posted 3 years ago

“Excellent quality and taste. Our last order had one open pod that made a mess but everything prior to and since has been excellent.”

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Posted 3 years ago

“I LOVE this coffee! First of all, the pricing is fantastic - less than what you'd pay from most other sources AND you get organic coffee in biodegradable & compostable pods! The company also got this delivered to me in under a week, for free, all the way from Miami and I live in Southern California. Personally, I am not a fan of the flavoured coffees and I've tried several of them. They add a flavoured oil and it just tastes "funny" to me. Don't expect to order the dark chocolate or vanilla varieties and expect to brew a cup bursting with those flavours. I recommend the more intense roasts, if you want a rich, dark brew!”

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Posted 3 years ago

“Very quick free shipping and prices were comparable to other companies for the product we purchased.”

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Posted 3 years ago

“I love the concept of compostable pods and these are the best yet. That being said, I wish the coffee was more robust. The pods work 95% of the time. Other times they fall trough without being pierced.”

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Posted 3 years ago

“We wanted to love this company, but unfortunately they proved not to be professional at all. It is all good as long as there are not problems, but when they arise the company doesn't want to have anything with it. The particular situation was regarding the completely damaged items. The company stated that it is not their, but the courier's fault. They didn't even want to help contacting the courier and never wanted to even consider replacing the damaged items. The e mails were ignored and after considerable amount of the time, an e mail was sent from one of the owners sending a too long of an e mail talking about how they work very hard, how they are trying to keep their business well, but they can not do anything about the damaged items. There are many people working hard, trying to build their businesses while taking a great care of their customers! Everything is good until you keep buying, but a customer service, although looks fine at first - is simply lousy when the problems occur. We ordered the items and then needed to wait for a week and a half to be shipped because they had problems in the production. After that our shipment was traveling to the other side of the country to come back to us , which again took at least 5 more extra days to finally come visibly damaged from outside and almost completely damaged from the inside, with pile of loose coffee grounds. We were left with 10 packages of damaged (pierced) pods, no help whatsoever and no money refunded. They never replied on couple of requests for return. Regarding the products: The products look good on paper, I believe they are organic as stated, but the coffee is watery and there is a very thin crema coming out from espresso pods. Another thing to consider, the coffee is organic, but the pods which are bio degradable still have aluminum foil (heavy metal that accumulates). The shipping always takes around 9 business days, which is too long considering that we were at the time, at the same side of the country. Other than being organic the product is mediocre and the company's customer service is absolutely ridiculous. They really have a long way of learning and stepping up in order to become a serious business, because when a co-owner replies too late, with a too long of an email praising their own work as being wonderful and at the same time doing nothing to resolve the issue, completely ignoring numerous inquires for a return or a replacement and all about an order of around $50, and you send them a reply with once again asking for the possibility of return on which you never get any more answers, you are left with thinking if this all was a joke or they have some serious attitude issues.”

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Posted 3 years ago

Dear Martina, We would like to apologize for your negative experience with your order. All reviews, good, bad or otherwise are incredibly important to us. Our records show that since you initial email on February 26th our customer service team has responded to each of your emails within one business day. Additionally, twice we asked for clarification on the number of boxes that were damaged so we can issue the appropriate refund but we did not receive a response from you. Please see a copy of the last two emails we sent below: ******************************************************* Naomi Comerford - Mar 03 ‪07:33 am‬ Good morning, Martina. Your other email was flagged as SPAM and in our suspended ticket folder. Now I understand the disconnect and why you thought that we were wiping our hands of this issue by asking you to contact USPS directly. We were unaware that your package arrived damaged and of course we will handle this on your behalf. How many sleeves arrived damaged so that we may provide a refund? Thank you for being our valued customer. We are grateful for the pleasure of serving you and it would be our pleasure to continue serving you. Please call or email us if we can be of further assistance. Kind Regards, Naomi Comerford - Customer Love Department Artizan Coffee Co. | @ArtizanCoffee 15992 NW 48 Ave. Miami Gardens, FL 33014 Toll Free (800) 280-2698 ********************************************************** Naomi Comerford - Mar 23 ‪11:59 am‬ Hello Martina, I am just following up on my email from March 3. We were unaware that your package arrived damaged and of course, we will handle this on your behalf with USPS. How many sleeves arrived damaged so that we may provide a refund? Thank you for being our valued customer. We are grateful for the pleasure of serving you and it would be our pleasure to continue serving you. Please call or email us if we can be of further assistance. Kind Regards, Naomi Comerford - Customer Love Department Artizan Coffee Co. | @ArtizanCoffee 15992 NW 48 Ave. Miami Gardens, FL 33014 Toll Free (800) 280-2698 ********************************************************** We’d love nothing more than to make this right for you, whether it be by issuing a refund or sending replacements. Please email us the quantity of boxes that were damaged so we can resolve this for you. Alternatively you can reach out to our customer service department at (800) 280-2698. We are here Monday thru Friday 9:00 AM to 6:00 PM. Artizan Coffee Co. Customer Love Department

Posted 3 years ago

**CUSTOMER RESPONSE: Dear Artizan Coffee personel, since I don't have a chance to reply on your reply to my post, I will send a reply like this. It is absolutely not true that you have posted your replies within one business day, and shame on you to try to make yourself look like you care. The problems we had happened more than two and a half months ago, so if you cared you would have reached out since you had address, e mail address and phone number. I posted this as anonymous since I don't have a profile on your web page and no one gave you permission to post the names yourselves. Again, very shady way to try and patch things up. It really is not my problem that my email supposedly went to your spam, and I never ever got any of your e mails (that you posted as a comment on this page) in the inbox, to the junk or spam folder! After all I went through with your company, you suggest I should call you to see what we can work out?! Congratulations and all the best in your future endeavors! I will stop all of my communications with you because this is ridiculous and I kindly ask to remove names you have posted in your reply today, once again you didn't have the right to do it and you never asked for permission to do so.

Posted 3 years ago

**CUSTOMER RESPONSE: Dear Artizan Coffee Customer Love Department, since I wanted to reply on your reply and couldn't, I have tried to do it as a separate review, but just got blocked, I am going to try and do it with a different e mail address and maybe it gets through. I wanted to say that I never, ever got any of the e mails after the one that came 5 days after my initial e mail. I never received any of the e mails published below (supposed e mails), not in the inbox, spam or the junk box, so this is pretty shady. The dates on them are really ridiculous too, March 3rd and then March 23rd -20 days in between. You had received my initial e mail together with my photos and thorough explanation and I know it because I have received the confirmation of delivery of it(and I could post it too if needed), so no question about "we didn't know how many packages were damaged". I have posted the review as an anonymous because I personally don't have a profile on your web page, it was posted as anonymous this morning, so I kindly ask you to remove the names you have put after because you don't have the right to do so, and you have never asked for the permission. After cca 2,5 months of the issue you are suggesting me to call you so that we find the solution?! And you had the address, e mail address and the phone number all along, but it never occurred to you to use them. My intentions, as I also stated in my reply to the person who introduced herself as a co-owner, were not to put you or your business down, but to express my disappointment as a customer. At this point I really don't want to continue any conversations. Once again kindly ask to remove the names you have included without permission. Congratulations and I sincerely wish you luck in your future endeavors.

Posted 3 years ago

**CUSTOMER RESPONSE: Dear Artizan Coffee Customer Love Department, since I wanted to reply on your reply and couldn't, I have tried to do it as a separate review, but just got blocked, I am going to try and do it with a different e mail address and maybe it gets through. I wanted to say that I never, ever got any of the e mails after the one that came 5 days after my initial e mail. I never received any of the e mails published below (supposed e mails), not in the inbox, spam or the junk box, so this is pretty shady. The dates on them are really ridiculous too, March 3rd and then March 23rd -20 days in between. You had received my initial e mail together with my photos and thorough explanation and I know it because I have received the confirmation of delivery of it(and I could post it too if needed), so no question about "we didn't know how many packages were damaged". I have posted the review as an anonymous because I personally don't have a profile on your web page, it was posted as anonymous this morning, so I kindly ask you to remove the names you have put after because you don't have the right to do so, and you have never asked for the permission. After cca 2,5 months of the issue you are suggesting me to call you so that we find the solution?! And you had the address, e mail address and the phone number all along, but it never occurred to you to use them. My intentions, as I also stated in my reply to the person who introduced herself as a co-owner, were not to put you or your business down, but to express my disappointment as a customer. At this point I really don't want to continue any conversations. Once again kindly ask to remove the names you have included without permission. Congratulations and I sincerely wish you luck in your future endeavors.

Posted 3 years ago

“Finally, organic coffee for my Nespresso machine. Great varieties and excellent customer service!”

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Posted 3 years ago

“Will 100% order again”

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Posted 3 years ago

“Love the organic Nespresso pods. Great taste and consistency”

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Posted 3 years ago

“I LOVE Artisan Coffee Company! It's the only place to buy organic Nespresso pods. The coffee is just wonderful, with customer service to match! Thank you so much!”

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Posted 3 years ago

“It's ok. The coffees are watery and don't have the texture Nespresso capsules have. The crema is there but it's also thin and dissipates quickly.”

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Posted 3 years ago

“There's not enough good things I can say about this company! Firs t - the coffee is EXCELLENT my favorite so far is the Stout closely followed by the White Rhino blend and Cuban - all so good. The coffee is organic and the boxes even give you the date it was roasted! All of mine were within a week of me actually receiving the coffee. Awesome!”

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Posted 3 years ago

“Fantastic coffee! Feels like I am spoiling myself every morning.”

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Posted 3 years ago

“Love the coffee, taste great!! Also, love that it is Organic Shipping is fast🌞 Keep up the good work”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Artizan Coffee Company Reviews