“New Arval lease car arrived with front number plate not screwed on. Can’t drive any distance adds a result. We were advised to ‘screw it on ourselves’ - what on a lease car? I don’t think so. Also arrived filthy with mud underneath (obviously been parked in a muddy field) and with only one key. Can’t set up the infotainment and user profiles as both keys are required. Second key sent after we called several times, but needs to be paired by a dealer to we have to make an appointment, losing 2 weeks from delivery. Compensation - told to take it up with the dealer. Erm, no, our contract is with YOU! Really wished we had ised another company. Other review sites have Arval raised a lot lower than 4.0.”
