“I ordered 4x6 tins of tiger cat food 400g each tin, I get substitute of 12 pouches 100g each that covers 3 full tins. I have 2 cats. I don't care if theses are substitute or same price. I'm not using them again .this is twice not happy”
“Had to queue for 45 mins for a checkout. I don't like the self serve when I have a big shop. Only 2 checkouts open when I questioned one of the staff she said don't have a go at us it's not our problem. I wasn't having a go just asking for them to put another till on. The staff all have logos on their jackets which says Happy to Help which unfortunately is not the case. I will be happy when Lidl opens and will be shopping there.”
“There is less and less staff, where is the customer service, there are more self service checkouts then manned, feel sorry for the little staff there is as they are clearly overworked andpeople complain to them instead of management, would hate to work for them, not the same they once where and finally absolutely gutted that Asda Kingswood are loosing the manned drive through, hate using the machines. Not the supermarket it once was.”
“I have just been in to buy plants.
They are all dying, not not been watered.
This company is getting worse by the week.
Very poor service and management.
I have photos I will send them to head office, as it will not let me upload them on this app”
“Staff are rude and more interested in talking to each other than actually serving customers. Then when they do serve you the act like they're doing you a favour and your taking up their time!”
“Just letting you all know there is no spin the wheel or Xmas box for a prize so don't deliberately go out your way to spend £5 expecting toget something added to your rewards.”
“Used the self service check out and had to find a member of staff to get a carrier bag. Then the member of staff has to scan the bag(s). So they trust you enough to scan your own groceries, but not a carrier bag that use to be free anyhow.
Getting less cashier tills and more self service ones. So less staff needed, so saves money, but this isn't reflected in the prices”
“If you are going to put scan and go in your stores can you please make sure they are charged or there is enough to go round not stuck in a basket at the check out.”
“Really hate this place now. We have taken the decision to shop elsewhere. Constantly no baskets at the entrance. And now the staff have to guard the carrier bags which means waiting for a member of staff to request one..”
“I really hate this place. I've totally stopped shopping there. More self check outs, less staff on Tills. Never any baskets at the entrance. Have to go hunting for one. Prices no longer competitive. And now they don't have carrier bags out. You have to seak a member of staff, and request one..”
“Asda is getting ridiculous they are putting prices up yet again whilst other stores are bringing prices down they are becoming the biggest disgrace in the food industry”
“The Uber delivery drivers are still using the disabled parking bays at Asda Kingswood, Hull. We as disabled drivers often cannot get a parking space.
Why are Asda allowing this to happen, it is actually illegal for them to park in these bays.
So again why is it happening.”
“So got my asda delivery this morning the driver left for me to then see I have 20 missing item for them to tell me they will look into it shift customer service this is the second time now I have had a problem with my delivery last time they sent me out if date items”
“I bought £100 phone for for my my daughter. The customer service is beyond terrible. The phone was 2 days old and they wouldn't even swap it. I'll never buy or shop on-line ever again!!!😠”
“The staff are nice, but the volume of music is ridiculous, you can't hear what the person next to you is saying. I went to the pharmacy, and they at to lower their masks and stand quiet close to be heard. The excuse they give is it is head office, i've used many Asda throughout the country, and their musuc isn't this loud. I have stopped shopping here.”
“Went to Asda kingswood hull today and a lovely assistant I think her name was Jeanette scanned my shopping for me on the card only till and was very pleasant and went slow so I could pack my shopping .Some assistants are rude so it’s nice to meet one who is friendly and helpful.”
“I feel i really need to write something about the constant incidents in Asda of a product having a yellow label stating the price is lets say for example reduced from £3 to £2 then when you go to the checkout its actually £3. Or buy two get on free and you dont. This isnt a one off, its all the time. Even
today whilst waiting in the checkout queue, a guy in front of me was complaining to the poor checkout woman about the price he thought he was buying something for, not matching the price he was being charged. Whats going on Asda?
he price at the till. This has been going on for years.”
“I found the some of your disabled bays, especially the ones adjacent to the McDonalds full with the uber drivers cars tonight when we visited 22/12/2021 at 10pm. This seems to be the norm of late, and as a driver with a disabled family member I find it unacceptable Asda are allowing this.. Management need to enforce a no parking policy to delivery drivers within the disabled parking bays..”
