“Ordered a tyre from Asda to replace one damaged by a pothole. The fitting agent put the tyre on ok, but I later noticed when I collected the car, that the lower load rating (91 not 94) had been supplied when I had ordered and paid for the higher rating. I contacted ASDA tyre customer services and was told there was nothing they could do - it was my fault for not checking the tyre before it was fitted (customers not allowed into the fitting bay!). There was not even an offer to refund the difference between the higher price I had paid and the price I should have been charged. Sale of Goods Act? Breach of Contract? First and last time of dealing with Colewood Automotive - I'm surprised ASDA haven't found a better company to represent them!!”
“Asda tyres sold me used tyres , refused to repalce and made a court claim against the company.
Unprofessional, unhelpful and incompetent customer service denying that they sold me remould car tyres.”
“Horrendous customer service
Had the displeasure of speaking with “NAMRA” in customer services who needs retraining on how to speak to customers.
Asda sent “new” Pirelli pZeros dated 03/19 and 03/20 - 3 years and 2 year old tyres then wanted me to take photos to prove this.
Complete waste of time and beyond incompetent.
Avoid this company and find some better staff who can deal with issues in a more professional way”
“**Avoid them like the plague** Mix up your order, you are the one left chasing for a resolution. They don’t attempt to come back to you to resolve it at all. Worth paying the extra amount to go to more reputable companies. Asda should remove their name from this as it’s”
“Following being given a four hour slot for tyre fitting I received a call two hours into my time slot on the day of fitting to be told they did not have the tyres in stock and would have to reschedule. I could not get a time or date that was suitable so had no choice but to cancel the order. An hour later a fitter turned up expecting me to have the tyres for him to install!
Shambles, make the time and go your local garage.”
“After buying the tyres and then seeing negative reviews I was having doubts.
But I was contacted with updates the young tyre fitter called to offer apologies he was running late which was a good gesture. He turn up very polite and got on with the job and change 4 tyres in horrible rain. I cannot fault the service I was given all excellent 👌”
“Place an order on 28/12/2021 paid and fitting appointment booked for the 11/01/22 Arrived at the fitting centre on time only to be told my tyres have not been delivered. After phoning Asda tyres I'm told they were out of stock?? So why didn't anyone inform me?? Very frustrating from Asda tyres”
“‘Annoyed’
Follow up, picked wheels up after tyre fitting, looks like valves not replaced and checked the tyres manufactured date,
2x 0120 2x 0220, on each tyre there is a 4 digit date when the tyre is made, I believe that the recommended life of a tyre is 5 years, that’s one year of tyre life I’ve lost by using Coleman automotive.”
“23rd dec, 4 tyres bought (£350) and chose 28th dec appt
Contacted to say 28th dec wouldn’t be possible, eventually told couldn’t get the tyres delivered due to lack of courier drivers over Xmas
Agreed 31st dec 830am
Confirmation sent through,
Arrive depot 810am, no tyres
Reply email from 23rd, 840am and blanked, ended up emailing main page and received various excuses,
Left depot 1300, last contact 1410.
4th Jan, call main number, on hold 15min, eventually answered and ask what’s happening, told will be on the Thursday am drop, asked what that meant and was there a rebooked appt ?
Call cut off, that’s what you get for £350, called depot Thursday 1530,
Fitter had to search for the delivery,
Yes they arrived but it’s me asking the questions, fitter said to come in Friday afternoon which I did today,
Absolute shambles.
Go and find a small local tyre supplier and give them your business
I for one won’t be back”
“I have never seen anything more miserable. The site does not working professionally. I went to make the payment and it keep sayng insert the postcode or email. Service miserable. Bad bad run!!”
“If I could give lower I would. Ordered tyres 1 week prior, 10 minutes before close (my fitting was at 8.30 the next morning) email to say the garage couldn’t do as tyres too big. Utter lies, I rang them and no issues - just didn’t have the tyres. Horrendous customer service, will never use again. And now have to wait 7 days to get my money back (£500) !!”
“Dont use Asda tyres, not only is it an impossible struggle to try get the asda coupons but even once we paid in full, it was a nightmare trying to get the suggested tyre fitting companies to even recognise what we were taking about let alone make an appointment to fit..
Eventually we found a company But they were dead rough
And not at all happy that we had contracted them through the asda scheme.
Be warned..
ASDA really need to sort out this side of their business
Its an absolute disgrace.”
“Ordered 4 Tyres online to be fitted at Pro Tyre weston, i was late for set time but being tyres i assumed its not like a service and having a little bit of experience in this industry , 30plus years, i thought a 30 minute Job at best, i called in anyway as delays meant a failed to get right window, and the tyre shop was empty all but one car, i spoke to the manager , i think he was, he was very edgy and tried at every opportunity to avoid me , when i did get his attention he explained that i was late! And because of that he could not fit in until 2.5 hours at the earliest , as they were busy, (I’m guessing the new invisible cars) , needless to say he did not want to do my job his overall persona was avoidance , seems they dont get performance related pay or branch stats from ASDA sales , so you’re not as a ASDA customer very popular, i hasten to add i cancelled the job and bought 4 tyres from next door , Nationals, who seem like they wanted my work, No small wonder Pro Tyre were Empty ,shame i have to wait over 2 weeks for my £400. Refund, my advice , cheats not alway best, avoid if its Pro Tyre Weston…….”
“Paid for 4 tyres ahead of my MOT and called customer services to confirm everything was set for my appointment a week later, (having read terribke recent reviews). I was assured everything was fine so turned up at the garage but was told my tyres hadn't arrived. Called customer service again who said they were out of stock with no alternative. Now waiting for my refund...
Bottom line - completely unreliable.”
“Ordered for home tyre change, called the night before to say that tyres were unavailable (More expensive ones available, funny that.) Cancelled and made other arrangements. Refund not processed, have had to chase them for my money back. Now told 14 days for refund. Won't use again. I suggest you don't either. Sh*te.”
“Ordered the tyres with 7 day fitting notice then rang me the day before to say tyres not available, then told me I would have to wait for refund !! Take my advice do not pay anything to Asda tyres unless the tyres are on your vehicle. Read the reviews on here and make your own decision.”
“Absolutely terrible service, they sent 2 different tyres to the fitters, spent an hour trying to ring them and no one answered, sent an email and 3 days later no answer!
Spoke to a customer service person who said they would replace the tyres and ring me back - no one rang me back! Spoke to another customer service person who then refused to speak to me as the order was in my wifes name, so we cancelled the transaction with the credit card supplier and bought the tyres from our local tyre fitters
Absolutely disgraceful service!”
“Should be fitted tyres today with halfords, time slow was 12:00-16:00. At 15 spoke with customer service which promised driver will be with me at 15.57 on his shedule. No driver at 16, 16:30 different person told me tyres will be fitted shortly. At 16 30 manager give me a call and told me tyres not arrived and they can reshedule for working day. It has been booked in good in advance specially for saturday as its fleet van and can't be done on weekdays. Day is lost and service is disrespectful. Highly not recommend to anyone who looking for tyres”
