“The tyres is good quality but horrible tyre fitting service.
In the garage they refused to change the tyres, they told me the tyres is wrong size and need to be sent back (but tyres was original size). Had to go to another garage and pay for the fitting again. Asda tyres doesnt refund money which I paid them for fitting.”
“Ordered on a Friday and booked in for Monday at local garage,arrived at garage at my allotted time to be told they have had no delivery of tyres from Asda and to contact them to which I did to be told they’ll be there for the following day to then get a phone call to say they are delayed and booked me in for this morning (Thursday) arrived this morning and guess what? Yep no tyres yet again! So another phone call and the excuse was… There’s been a problem with the invoice is tomorrow ok? Absolute joke of a company,and customer service were very vague and knew as little as I did. Avoid.”
“Never order tyres from Asda. Not delivered my tyres on appointment day. Customer service level very poor and unprofessional. Now blocked my money.
Don’t use Asda tyres online service. I have mot today now loss my mot fees as my tyres not done yesterday. Nobody has answered.”
“Everyone stay clear of Asda Tyres! Colewood Automotive are a group of con artists. Especially Rachael Knight who not only refused to log a serious complaint but called my Dad names. She is an embarrassment to her position and the company. Also withholds your money for 3 weeks before giving it back! All we got was lies and fobbed off with emails and promises that were never kept.”
“Booked online, arrived 15min before slot and told it would be a few hours to fit because they were busy. They said it’s a terrible system and blamed Asda.”
“Shocking service from Asda tyres.I turned up on time at the fitter this morning,to be told the tyres had not turned up.After numerous calls to Asda tyres,I was told the tyres had been delayed but they should be delivered AM.Hence I left without any tyres fitted and 90 minutes of wasted time.No apologies no nothing from Asda tyres.All they said was,there was nothing they can or will do.I won't use their service again.They have my money but I don't have the tyres.”
“Possibly the worst customer service I have ever experienced.
Monday - tyres due to be fitted (paid extra for 2 hour fitting window), Fitter failed to turn up.
Wednesday - rescheduled for morning. Email at 10am (sorry we are not coming)
Saturday (lots of promises to fit tyres from Asda. Time scheduled and agreed. You can guess the rest!
They may be cheap but there is a reason for that. Avoid at all costs.”
“Absolutely awful. The fitters they booked me into had no idea I was coming and didn't know they were listed on Asda Tyres - they didn't even have a tyre fitter, meaning the MOT I had booked later that day would have failed if I hadn't gone and retrieved my tyres from them and then paid further money to get them fitted elsewhere. Asda Tyres customer service were then rude and unhelpful, telling me I'm "not allowed" to take the tyres I had bought and paid for away from the garage that they wrongly sent them to. A complete waste of time and effort - I won't be using Asda Tyres again, because what I might save on the cost isn't worth it, in my opinion, for the complete lack of professionalism and terrible customer service. that I have had.”
“have used Asda tyres for many years always the best price and up until my last fitting all has been first class but this time it was a different fitter (Lanarkshire Recovery Service) and i have found all four tyres were well below pressure and none were balanced.”
“Bought 4 allseason michelin tyres onthe 10th sept and were fitted locallyon the 17th.first class service by Asda and local tyre service depot halfords in arran rd perth.The set if tyres were the cheapest i could find online,fitted.More than happy.Cheers👍”
“Tyres with fitting booked for Thursday, fitters never arrived, didn’t get any emails or calls. Called next day, they don’t know what happened. Gave me date for 2days later. I cancelled the order! Absolutely ridiculous!”
“Ordered 2 tyres with fitting next day at Halfords 14-15h slot. No tyres arrived. Called Asda to be told that they will email supplier to check when they will be delivered.
Waited for 2 hours with no luck. Few hours later received email that is booked for next day 10am without asking me if I can attend at that day or time.
Please AVOID not worthy of hassle for few pounds cheaper. NEVER AGAIN”
“Ordered four tyres at £660 to be fitted at the local garage the next morning. The confirmation stated a slot for 8:30am, on arrival at 8:15am I was informed that the tyres could not be fitted until 10:am due to Asda’s system can’t read the garages diary…. What a joke!!! I Contacted Asda to complain and had no luck I just had to sit around for nearly two hours before the work began. Terrible service, would not use them again.”
“I think Asda tyres are fraudulently operating this service, as like most of the reviews here they have taken my money and not delivered the goods, had to buy more expensive stock tyres from fitter and stretch my Credit Card but will probably have to pay a fee as they will not refund in time for me to pay the monthly off.
Is there anywhere this can be reported it is actual fraud 🤷♂️”
“Ordered tyres on a Wednesday to be fitted at work on the Friday. Fitter rang me to say he now couldn't do it until Monday. I contacted Asda Tyres and received a cancellation email on the Thursday. Yet they still took the money out of my account on the Monday!!!! In the meantime I spend £400 getting new tyres. I was told it would take 5-7 working days to get a refund. 8 working days passed and still no refund. I rang and then get an email saying "Your refund is currently being processed, once cleared it should appear in your available balance within 14 days." THIS IS 27 DAYS AFTER RECEIVING A CANCELLATION EMAIL !!!!!!”
