“At first, I really was skeptical of this site as most reviews out there seem to be bad so I want to make sure they get a positive review. I ordered a personalized jewelry from them. I had questions so I emailed and within 1 hour I received an answer. I was still skeptical as many said they didn't get their items but still this jewelry was just worth it. I was also afraid it would be one of those too good to be true prices. So I ordered and it was shipped the next day. The jewelry is well boxed in a jewelry case and packed really well. Awesome service and amazingly fast shipping.”
“Perhaps I had read the bad reviews first I may not have ordered it, but it all turned out in the end. Thank goodness, my order delivered within a very good time frame and exactly what I wanted and had an excellent experience with the company. :)”
“After placing an order with there website the products failed to arrive on time. Customer service was very cooperative and sorted out the problem quickly and even offered a discount for the inconvenience. Thanks for the service and the watch are working great!”
“I have ordered from ashleyjewels.com several times to France. The products I received were as described and pricing is good. In two cases, they run out of stock but the customer service team has been very responsive and helpful to find a solution very timely. They did their best to resolve the cases and are opened to suggestion (e.g. swap this item with that one). Since my item is out of stock I grab there offer for an exchange. I was happy that it was delivery early on my expected date to be delivered and my item is beautiful and I can wear it all the time. In short, I'm satisfied and will order again.”
“It was a very very good experience! I couldn't even imagine that as a very good quality, so a very professional approach to me will be there! Good service! Every question -got a full rapid answer! Good Quality, Service, Packing of products! I am very satisfied and wish them to have more clients, more customers, and more patience and more satisfaction working with us :)))”
“Purchasing Jewelry from Ashley Jewels is no brainier. For one the customer service was terrific in addition the customer service was outstanding. The quality that came with it was top quality as well. The style of the ring was exactly what I wanted and the price was outstanding as well.”
“I’m so glad I did I was able to talk to customer service and I got my tracking number and I was emailed my tracking info I have a custom charm and it took 13 days for my charm to reach my doorstep which is good to me. I purchased here the marvelous Mini Elephant Titanium Steel Pendant for my mom and I liked the idea that it was for a cause to saves the elephant.”
“I contacted customer service because I thought they were taking a little longer to ship because it took a long time to ship my item ( just over 3 weeks) but I cannot fault the quality of the item and the amazing customer service I received which reassured me that everything was ok. I was told that they were ensuring the quality of the item was perfect before it was shipped - indeed it was.”
“Choosing the jewelry is always a complicated task. It is hard to find the right size and color and the more important appropriate price. However, here I found all the things I was looking for and bought the nice present for my wife. I appreciate the shipping done in timely fashion and the quality of the item. Good experience. Thanks.”
“I was really upset at first, I've received a wrong item. I coordinate with there customer service to help me through email. Then my item was for a return to the seller. They fixed the mistake quickly and arranged to send me a right one. Quite happy with that.”
“Something that you really value your loved ones, and affordable as well...highly recommended for those value their relationship for a lifetime...........the beauty and the ring........”
“Promptly Monday morning I got an email saying the stock is ready and I can place my order. SEVEN DAYS LATER my product got delivered! Fantastic service, I was not expecting that they are responsible and they know how to value a customer.”
“I'm little worried because of the negative review about them but hoping for the best. I made an error with my information, so I need to contact them to update it because I cannot correct the error. I think they kind and understanding about it and they make a positive response to my request. I didn't regret it.”
“At first, I was really hesitant that my mom will not receive on time. Thank for the fast reaching us to correct what should be corrected to our address. The jewelry is going to be stand-out the night of the event and mom was really satisfied with it.”
“I'm looking for a decent and quality engagement ring for my fiancee, and I found the Ashley Jewell website. I order the Cubic Zircon Crystal Ring and waited for about 2 weeks to be delivered but suddenly my order did not arrive on the expected date it should have arrived so I contact thru email their customer service. After one day of waiting to there response, I receive an email that tells me that its already in the post office and needs to pick up the item. So I'm happy for that great news and now I'm preparing the most awaiting moment of ours. And hoping this will be my lucky charm to get a "YES!" to my one and only love.”
“I've received a wrong item. I coordinate with there customer service to help me through email. Then my item was for a return to the seller. They fixed the mistake quickly and arranged to send me a right one. Quite cool with that.”
