askderm Reviews

Name: askderm
Rating: 4.61

4.6 Rating 868 Reviews

90 %

of reviewers recommend askderm

Company Reviews

Metrics

Info

4.6

Based on 868 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About askderm:

askderm launched in 2004 with a simple mission to provide customers with access to best in class Dermatologist and Spa-quality skin care products at competitive prices. We had a simple belief that carefully selected products by an expert staff would lead to happy customers with skin that feels healthy and looks beautiful.

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Anonymous

askderm 5 star review on 14th January 2021

Yin Y

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“9-16-2019 I previously responded that I had a problem with an askderm order in which I did not receive what I thought I had ordered. Naturally, I was not happy with that situation. I subsequently exchanged a few e mails with askderm customer service about my concerns. Ultimately, I was unexpectedly surprised (pleasantly so) with how Kelly at askderm customer resolved the situation. Askderm includes the following statements on the order form included with each shipment - “Your feedback is important to us.” “If you’re not satisfied, let us make it right. ———— we will do whatever it takes to make you happy.” From my experience, I would say these are not just words to these folks. They actually mean it. I am impressed, ------------------- Previous rating comments: (edited) To say that I am dissatisfied not only with the process of ordering but also with what has been sent verses what I expected, would fall far short of describing my disappointment with what has happened. I do not wish to go into extensive detail here. Without too much wording, just let me state I thought I was ordering 16 oz size of DML lotion for $13 dollars per bottle. ------------ In the process of finalizing the order something appears to have changed along the way. The finalization and one subsequent shipping conformation for my order now contained a different image of what appeared to be an 8 oz bottle with a more conventional cap. ---------. The order documentation merely said Quantity 3 with no written information anywhere to indicate what size was ordered, or what size would actually be shipped? Arrival of the shipment --- confirmed my suspicion that there was a problem. --------------. It was obvious that I had received half the quantity I thought I had ordered. No, I was not happy! -------------- ------------ Roger O’Mahen Las Cruces, NM”

Helpful Report

“I had an order I placed with askderm that went awry due to a typo of one number in my address. However, askderm’s Customer Service stayed with me and assured my package was redelivered successfully. They are very professional and have great customer service! It’s also fun getting product from them as they always include samples to try. You may even find a new favorite. I’m a happy 😊 customer.”

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“Very fast shipping great price's and the free face mask feels amazing!”

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“Easy to order and fast delivery”

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“Easy & quick order processing - great selection of products!”

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“They often have generous offers of coupons and free shipping on great products!”

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“Great products and fast delivery!”

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“Fast shipping, great service.”

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“good service, good price and fast shipping”

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“Used the Saale cream for years. Love it.”

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“Great selection and very knowledgeable staff”

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“My ordering and buying experience was excellent as it always is. It was very easy to order from the website and I received my order in just a couple of days. I have ordered from Askderm many times because they have great prices and fast delivery and their customer service department is great if I have a question. I also enjoy the free samples that they include in my order. Askderm is the only website that I use for my skincare needs.”

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“Products as advertised, quick delivery, happy with sales!”

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“I love askderm - I've used them regularly to purchase my Murad products for years now. I recently sent a package to my mom and she was thrilled with the always complimentary included samples and lovely purple gift bag.”

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“Fast shipping, wonderfully packaged, and free gifts! Couldn't ask for more :-) Great job!”

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“Fast and efficient service. I always use askderm.”

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“Item arrived super fast within 2 business days and came with 3 free items! I would highly recommend and will definitely be ordering again.”

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“Perfect!!!!”

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“Great products and fast shipping! :-)”

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“Very fast shipping and I’m pleased with the selection of products available!”

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askderm is rated 4.6 based on 868 reviews