askderm Reviews

Name: askderm
Rating: 4.61

4.6 Rating 868 Reviews

90 %

of reviewers recommend askderm

Company Reviews

Metrics

Info

4.6

Based on 868 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About askderm:

askderm launched in 2004 with a simple mission to provide customers with access to best in class Dermatologist and Spa-quality skin care products at competitive prices. We had a simple belief that carefully selected products by an expert staff would lead to happy customers with skin that feels healthy and looks beautiful.

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Anonymous

askderm 5 star review on 14th January 2021

Yin Y

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased that you actually had the product in stock, and also that it took no time at all to ship it and get to my house.”

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“I did not get any results from your product . It was a waste of money and time. I would like a refund. Deborah Mannon”

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Hi Deborah Thanks for taking the time to leave a review, however, this is a review about the experience you have had with shopping with askderm.com, not the product purchased. If you have a moment, we would love if you could revise your review to reflect your experience instead of the product purchased. Additionally, we do offer a very liberal 30 day return policy - if you would just reach out to customer service (hello@askderm.com), they would be more than happy to assist you with your return of an item if you are not happy with your purchase. Thanks :)

“..........”

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“Place order 186106 I don’t heard anything”

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“Always helpful”

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“The product that I ordered was out of stock, but Natalie and Kelly were quick to respond to my inquiries. The expected date They told me for the shipping was right on and I received my product just before I needed it. Thanks”

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“Love the product! Love the packaging of colored tissue paper. Loved the sample that was included. Prompt mailing. Thank you.”

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“The item was delivered rather quickly to my delight. The product was just so-so. I won’t be spending $22 on lip gloss again unless I know it really does plump your lips and create tingly sensations, which this product did in a very minor and disappointing way.”

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“Super fast shipping! So happy I found you 💋”

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“The product was packaged nicely and arrived in perfect condition.”

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“I will DEFINITELY purchase products from askderm again. Free shipping and order arrived within 2 days. This website blew my mind with their outstanding service! Thank you so much!”

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“It was easy to order and came very quickly. I really like this product which is why I ordered a 2nd time.”

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“I just started using it. So will need to write a review in a few weeks. So far I like it”

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“Quick delivery; no problems with order!”

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“Website was extremely easy to navigate, was able to find everything, purchase and had my order at my house in literally 2 days. BEST ONLINE store I have found for beauty products!”

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“Been using for years so refreshing when you clense face”

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“Amazing prices, promo and shipping speed!”

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“Great customer service and support! Thank you.”

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“My order was placed on 12/22/21, I did not receive it until 2/16/22. Nearly two months later. Nowhere on the website did it say this item was backordered or I would’ve purchased elsewhere. I will NEVER order from AskDerm again. I realize products aren’t always in stock and accessible, but for me to order without knowing it is a backordered item is ridiculous. At least notify your customers if you want to keep customers. I will never recommend this company to anyone I know.”

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“The product seems to work great and the buying process was great”

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askderm is rated 4.6 based on 868 reviews