askderm Reviews

Name: askderm
Rating: 4.61

4.6 Rating 868 Reviews

90 %

of reviewers recommend askderm

Company Reviews

Metrics

Info

4.6

Based on 868 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About askderm:

askderm launched in 2004 with a simple mission to provide customers with access to best in class Dermatologist and Spa-quality skin care products at competitive prices. We had a simple belief that carefully selected products by an expert staff would lead to happy customers with skin that feels healthy and looks beautiful.

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Anonymous

askderm 5 star review on 14th January 2021

Yin Y

Anonymous

Anonymous // 01/01/2019

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“Excellent service and fast shipping. I love the lipstains lipstick in the silver rose color. I will certainly purchase this item again.”

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““Your shipment was received at 3:27 pm on September 28, 2022 in LADSON, SC 29456. The acceptance of your package is pending.” This is where I am stuck. I have never had a follow up email or tracking update. My charge went through but no product received”

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“Great product.”

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“I have been using the lip serum for over a year and I love it! The best hydration system for lips!!! Can’t live without it!”

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“the cream got hot enroute, and was almost leaking out of the jar when i opened it”

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“I like AskDerm but you always seem to be out of stock on the Murad moisturizer that I like. Usually have to substitute for the higher priced items”

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“Easy system for purchase. Timely delivery from US to Canada and ability to track.”

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“Fast delivery, real product, and samples with purchase!”

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“Good products and prices. Great service and fast shipping.”

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“Customer Service was excellent!”

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“I love the product, which is why I continue to reorder, however, my pump doesn’t work at all on my new bottle and I already threw my old one out!”

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“The boxes are elegantly wrapped every time. They are always shipped out expediently and received on time.”

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“The agent response very professional and on time and let me know what was going on am please with her response”

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“The facial cleanser arrived in a timely manner and was well packaged.”

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“They shipped me the wrong item and are not getting back to me so I can return it. My first…and probably last…time I’ll order anything from them.”

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“I still haven't gotten my order and tracking hasn't been updated since July 20th. It still says "package acceptance pending." I have order from Askderm before and I have ordered this product before so I expect everything will be fine....once my order arrives. It's always frustrating when you have to wait a long time to receive an order and even more frustrating when tracking doesn't show movement.”

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“Fast shipping great price.”

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“The items come to the pickup point as soon as possible.”

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“Love the product, DCL vitamin c Scape serum! Been using for years and years.”

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“I have bought at this store several times. Also came across warranty service.”

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askderm is rated 4.6 based on 868 reviews