askderm Reviews

Name: askderm
Rating: 4.61

4.6 Rating 868 Reviews

90 %

of reviewers recommend askderm

Company Reviews

Metrics

Info

4.6

Based on 868 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About askderm:

askderm launched in 2004 with a simple mission to provide customers with access to best in class Dermatologist and Spa-quality skin care products at competitive prices. We had a simple belief that carefully selected products by an expert staff would lead to happy customers with skin that feels healthy and looks beautiful.

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Anonymous

askderm 5 star review on 14th January 2021

Yin Y

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received the item I ordered yet.”

Helpful Report

Hi Yvonne - Thanks for reaching out. We do see that you choose USPS First Class International as your shipping method. It does state that this method of delivery can take 7-21 business days to be delivered depending on how long it is held in customs. It looks like it has been 6 business days since you placed your order, so it should be arriving soon. I have reached out to our customer service team to watch your tracking and make sure it is delivered within the allocated time frame. Thanks for your patience!

“Great service and good selection.”

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“Customer service is always responsive and helpful. Askderm is quick with order fulfillment and shipping. Very pleased with this company.”

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“Great experience with this company. I received my lip product in a timely manner, and it was thoughtfully wrapped in beautiful purple tissue paper. Also included with my purchase was a little net bag filled with skincare samples! A very nice surprise. Will definitely order from this company again to replenish my Dr. Lipp products and maybe try something new!”

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“Thank you for your prompt service.”

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“Always pleased with the service, prices and products from Askderm. Highly recommend!”

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“Wonderful service! Terrific prices! I was kept informed of shipping and delivery! I would highly recommend this company if you want top shelf service! Their sales are amazing”

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“My item came as expected with daily updates. I am a long time customer and have always been very satisfied with the service.”

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“Been using these products for decades annoyed I can’t get my favorite Avene Products anymore”

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“your definitely not 2-3 day shipping....”

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Hi! Thanks for taking the time to leave a review. Unfortunately you purchased just as Hurricane Dorien was headed our direction (as we are in the Charleston, SC area) - every shipping service was halted last week prepping, enduring and then finally re-opening. It does look as though your package is out for delivery today and we sincerely appreciate your patience and understanding!

“Responsive customer service and top quality products. Zero complaints.”

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“The service is always very good and if there has ever been a problem (which only happened once) they were vey quick to respond and resolve the issue.”

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“Your service is just amazing. I received an email just 13 minutes after my order was placed informing me that it was shipped! Thanks a million!”

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“Have purchased products from askderm for several years. It’s easy to order and service is outstanding!”

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“The fact that I was able to get my order within a reasonable time; since my order was taken in the afternoon and not in the morning when I first called. I was pleased.”

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“Excellent service, fast delivery!”

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“Always great!”

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“Always receive my order promptly and in perfect condition. Very pleased with the excellent service!”

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“Very easy and fast shipping!”

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“Ordering process very easy and received my product in a timely manner as promised. Very happy with ask derm”

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askderm is rated 4.6 based on 868 reviews