“It was not clear to me it was a subscription when I ordered a report. After speaking with a customer service representative a few times they gave me a full refund. I am very thankful and grateful for that.”
“Customers support was very good given the fact that I isn’t subscribed. Good customer service if you need to deal with them.
I’d rather not share my email”
“Very unpleasant experience with this company; charged me 49,99 euro where we’re not supposed to charge and refunded only 50% of sum; I have only one word - scammers;
If you want to spend time and money for nothing -> highly ‘recommended’
Thanks for this unforgettable experience, guys!
__
UPD
Finally, I received my refund but the overall experience is still l3 our of 5; thanks”
Hello Oleg,
We’re very sorry to hear about your experience and apologize for any inconvenience caused. It’s important to us that all our users have a positive experience, and we regret that we fell short in this instance.
Please reach out to our support team at nebula.support@nebulahoroscope.com for the full refund. Seems like our support agent have made a mistake.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
Best regards, Nebula Team
