“Read everything they send to opt out of subscription if you pay even $1 for what you thought was a one-time thing. I am very grateful they were able to refund me $39.99 for a subscription I didn’t want.”
“I went to this site via Instagram ads
They use deceptive marketing practices to sign you up for some kind of subscription without your authorization. I only agreed for one off payment of $1. But a week later I realised I was made to subscribe to 5 different automatic renewal subscriptions in total of USD $57/ month in total, It should be illegal. I was able to resolve it via PayPal dispute. I blocked them from my PayPal. I'll notify PayPal to make this merchant banned!!”
Hello dear Customer,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and any confusion you encountered.
We take these matters seriously and aim for clear and transparent communication regarding our subscription details. If you have any further concerns or need assistance with any aspect of your subscription, please reach out to our support team at nebula.support@nebulahoroscope.com.
We appreciate your input and hope to improve our services based on your feedback.
Best regards, Nebula Team
Hello Dana,
Thank you for bringing this to our attention. We’re sorry for any confusion regarding the charges. To resolve this issue and process your refund, please contact our support team directly at nebula.support@nebulahoroscope.com. They will be able to assist you promptly.
We appreciate your patience and understanding.
Best regards, Nebula Team
“As Im sure a lot of us have been through this before, signing up for something without reading everything! I was very happy to read that Nebula would forgave my mistake and returned my money. Very grateful.”
“I accidently payed 19$ ten times without wanting it and when I asked for refund and told everything that happenned I got immidiatly refund for all of these 10 times!”
“Highly recommend. Nebula has incredibly talented astrologer, psychics, quick prompt, and have changed my life. If I ever had any issues, customer service immediately response I received credits for surveys very happy with this incredible service for this day and age.”
“This site is too obvious a trap where you need to do a lot of effort to get your (automatically started) subscription canceled. I saw it while signing in but can imagine it is overlooked by many who will pay $39 per month until they find how to cancel the subscription.”
Hello Patrick,
Thank you for your feedback. We’re sorry to hear that you found the subscription cancellation process challenging. To cancel your subscription, please use the following link: https://appnebula.co/cancel-subscription. But we are able to see that our support team have already cancelled your subscription. Please check your email for more details.
If you have any issues or need further assistance, please reach out to our support team at nebula.support@nebulahoroscope.com. They are always ready to help.
Thank you for your understanding.
Best regards, Nebula Team
