“I had a billing issue that caused me a lot of stress - I contacted the support services at asknebula.com and I had a fantastic interaction with Goldie. She intervened twice to rectify the problem and I was left entirely satisfied by the process. A true asset to her organisation.”
“Goldie and Jason were two specialist who helped with a complaint with a case I brought to their attention. Both agents were prompt, professional, and friendly. I’m very satisfied with their service and ability to solve the problem and create results.”
“Do not use this platform. The advisors do not provide responses within 48 hours, even when they’re online. Also, even though the website gives you an option to message the advisors if they’re busy (have to use credits to do so), the advisors will 1) not answer the question you paid for and 2) will come up with an excuse as to why you need to use the live chat feature (just so you have to pay more money and use credits). Trust me, I’ve wasted too much money on this website.”
“Overall I must say, it’s all about the quality of customer service. This is very rare and even if some businesses have been discuss about good customer service, most still lacking the quality of it.”
“Customer care team is really nice, but the app is very expensive. The readings get cut off all the time becasue of credits. Not worth the trouble or money”
“The ask nebula.com customer care team is so supportive, I personally had a good experience with Mr. Jason, when I mistakenly placed a payment, he made sure I get my refund as soon as possible. Thank you Jason and Team, For the work you are doing.”
“I’ve enjoyed using Nebula. It has a good range of experts in different areas, always ready to assist and provide valuable insights. The support team is also very kind and efficient, everyone should try it!”
