“Although, I had a problem with their page, their customer service was very effective and quick when dealing with my problem. I’d say the customer service agent was very kind.”
“I do not agree with "automatic payments" and when I noticed that you applied one I immediately requested a cancellation.
What began as a $5 trial escalated to a situation I wasn't comfortable with.”
Hello dear Customer,
Thank you for your feedback. We apologize for any discomfort or confusion regarding the automatic payments and the trial process.
We were able to find your request in our support system and as I can see your subscription was canceled and refund was provided.
We appreciate your patience and are committed to ensuring a smooth experience for all our users.
Best regards, The Nebula Team
“I mistakenly bought their subscribed product which I truly didn't wanted. I requested for the refund and my transaction was reversed soon after I raised the ticket. Thanks to Nebula team for quick response on the ticket.”
“My experience with Nebula was not good at all.
The expert which they call them advisors are not properly trained in their respective fields like astrology, numerology etc. Although they claim to be experienced. Particularly i would like to mention Shakti the so called experience advisor not only wasted my time but also money and she failed to answer my single question.
However, there support team is good and they have good services. This is the reason i am giving 2 points to nebula.
Overall, my experience was not good at all. I urge everyone to stay away from this platform Website plus app. They are not what they depict.”
Hello Muhammad,
Thank you for taking the time to share your experience. We're truly sorry to hear that you did not have a positive experience with our advisors. We strive to provide high-quality guidance and value your feedback to improve our services.
We’re glad to hear that you found our support team helpful. If you have any specific concerns or issues that need to be addressed, please reach out to our support team at nebula.support@nebulahoroscope.com. They can assist with any unresolved matters or refund requests.
We appreciate your feedback and will use it to enhance our service. Thank you for bringing this to our attention.
Best regards, The Nebula Team
