“I paid a small amount for a weeks trial. I got charged £25.99 straight away. I emailed and they kindly refunded me. I hadn’t realised it was a monthly subscription”
“I asked support to stop my monthly subscription because I only was interested in a one time purchase. They responded very quickly and solved the problem.”
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your request in our support system and as I can see you were provided with the full refund. Please check your email for details.
Your feedback is important to us, and we want to ensure that any misunderstandings are clarified.
Thank you for bringing this to our attention.
Best regards, Nebula Team
“The agent from support was very nice and solved my problem immediately. I honestly did not expected my problem to be solved so quickly. Thank you for that!!”
