Asos Reviews

Name: Asos
Rating: 3.05

3.1 Rating 2,126 Reviews

51 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.1

Based on 2,126 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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care@asos.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a return via Hermes Pickup. The driver never came to collect. The returns deadline is now passed, meaning I won't receivey £80. They have intentionally removed their customer support phone number, and their live chat is no help whatsoever. Avoid this company. They promise "free returns" but they will do anything to get out of paying.”

Helpful Report

Posted 3 years ago

“Few times ordering and the last one was the cherry on top. Just waste of money. I usualy don't write reviews if they don deserve it . But once again after damaged product by them i couldn't get replacement on the same day of delivery because i have to send it to the warehouse and order a new one but they may refund my money after 14 days so my husband will not able to get the jacket because it may be sold out until then and after he liked it i have to tell him he has to wear it damaged or return it because there is no other option . My husband's mother ordered Tomy Hilfiger jacket which was fake . I won't be loosing my time and money anymore on this site. The pictures look good until you see the product in person.. its like a casino you dont know what you will get ...Lost a few clients today i hope you are glad”

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Posted 3 years ago

“nice store with great service, very polite and friendly, the quality is excellent, the prices are affordable, I am happy with the purchase”

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Posted 3 years ago

“the website is very easy to use, easy to order, and in general the choice is huge, delivery is fast, the quality of things is top notch”

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Posted 3 years ago

“fast delivery, polite and friendly support service, excellent customer service, top quality, thank you”

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Posted 3 years ago

“I want to thank your super cool store for the incredible service and excellent attitude towards customers, I made an order for the first time and was very satisfied, now I am your client!”

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Posted 3 years ago

“ausgezeichnetes Geschäft mit guter und hochwertiger Kleidung, die Lieferung erfolgt schnell, ich kaufe gerne bei Ihnen ein”

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Posted 3 years ago

“I like this online store, everything is always top notch!!! excellent quality and fast delivery”

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Posted 3 years ago

“the website is very easy to use, the order is very easy, the delivery is fast, the quality is good, thank you for your work”

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Posted 3 years ago

“I want to thank your online store, the quality of service is excellent, the website is easy to use, ordering is easy”

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Posted 3 years ago

“the quality of the clothes is excellent, pleasant to the body, the sizes fit perfectly, thanks for the good attitude towards customers and fast delivery”

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Posted 3 years ago

“I want to say that in this store I found everything I was looking for, I was pleased with that fact. that all clothes are of high quality and prices are very affordable”

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Posted 3 years ago

“I want to thank the staff of this store for the excellent attitude towards customers and help, the clothes that I ordered are of very good quality”

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Posted 3 years ago

“With next day delivery at £9.99 for the year and a great selection of brands what more do u want.”

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Posted 3 years ago

“I want to recommend this online store, I order not for the first time and am always happy with the purchase, the quality is excellent, and the prices are affordable”

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Posted 3 years ago

“Very good shop, high quality clothes at affordable prices, a huge selection, delivery fast, everything has come on time”

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Posted 3 years ago

“I want to recommend this online store, prices are reasonable, service is excellent, help to place an order and delivery is fast”

Helpful Report

Posted 3 years ago

“This is not the first time I shop in this store, and every time I am very pleased with my purchases, the service is excellent, the prices are reasonable”

Helpful Report

Posted 3 years ago

“quality meets expectations, soft, pleasant to the touch, neatly executed, the size of the table fit well, fast order fulfillment, courtesy and customer orientation of staff.”

Helpful Report

Posted 3 years ago

“Perfect,, great customer service and brilliant product”

Helpful Report

Posted 3 years ago

Asos is rated 3.1 based on 2,126 reviews