Asos Reviews

Name: Asos
Rating: 3.05

3.1 Rating 2,126 Reviews

51 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.1

Based on 2,126 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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care@asos.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was given a refund for an item they have confirmed themselves is in stock. Situation handled very poorly”

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Posted 3 years ago

“Pleasantly surprised! Thank you for the prompt execution of my order. Nice shop, good merchandise, helpful and helpful service. I will be your client”

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Posted 3 years ago

“This is not the first time I have bought clothes in this store and I am very satisfied with the quality and price. Thank you very much :) We wish you prosperity! More new good ideas :)”

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Posted 3 years ago

“The quality is super! Great service! I'm just happy! Thanks again for the prompt delivery.”

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Posted 3 years ago

“Thank you very much for your work! This is the best online store, where the product is described and shown in a very detailed way! Delivery - promptly! The attitude towards clients is super! I will advise you to everyone.”

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Posted 3 years ago

“I basically enjoyed shopping at this store. The information provided is accessible, which makes the order simple and convenient. I ordered a couple of things, but I didn't spend too much.”

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Posted 3 years ago

“Good quality of products, variety of colors and models, availability of required sizes, high quality of customer service.”

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Posted 3 years ago

“Thanks! Delivery is fast, things are of good quality, the size fits. In the future, I will use the services of your store.”

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Posted 3 years ago

“The prices are adequate, the consultants are polite and attentive, the interface is intuitive, it does not cause any difficulties either in finding things or in placing an order”

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Posted 3 years ago

“Received my order. Everything fit in size. The product is of high quality, no comments. Fast delivery. Thank you. I wish you success!!!”

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Posted 3 years ago

“I liked everything very much. The service is excellent, the site staff are always welcoming and welcoming. Various nuances of models are discussed with the manager, a very correct description of the product, a table of sizes, indicating the parameters, is very good, it is convenient to select the product. Good quality product. Fast shipping”

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Posted 3 years ago

“Excellent shop! Everything is fast, efficient and professional. Recomend for everybody! The product is original and corresponds to the description. Delivery on time! Well done guys, thanks for the job !!!!”

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Posted 3 years ago

“I really liked this store, there is always a huge selection of beautiful and high-quality clothes at affordable prices, delivery is fast”

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Posted 3 years ago

“I liked everything, especially the quality, I also liked that there is plenty to choose from, the website is easy to use, ordering and paying is quite simple”

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Posted 3 years ago

“nice store, a lot of interesting and stylish clothes, the quality is excellent, the delivery was quick thanks, I will buy more”

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Posted 3 years ago

“excellent and huge selection of clothes, the quality is very good, I liked everything, delivery is surprisingly fast”

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Posted 3 years ago

“I love this store, there is always a large selection of high quality and stylish clothes at good prices. delivery was fast”

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Posted 3 years ago

“I had a query about an order as usual with any contact I have with customer care they are always very professional and Friendly, nothing is too much trouble, a special thanks to Chanchel today”

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Posted 3 years ago

“good store, good quality, I liked that technical support answers all questions, delivery is very fast I basically liked everything”

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Posted 3 years ago

“great shop, great quality, great customer service, great website that easy to use, fast delivery everything is great”

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Posted 3 years ago

Asos is rated 3.1 based on 2,126 reviews