Asos Reviews

“ MISSING DELIVERY REPORTED OVER 2 MONTHS AGO STILL NO REFUND/ RESOLUTION I am writing to formally lodge a complaint regarding the handling of my missing parcel, originally reported as missing on the day of delivery, 01/07. ”

“ NEVER BUY FROM Asos NEXT DAY DELIVERY EVER! THEY HAVE NO RESPECT FOR ANY CUSTOMER AT ALL. ”

“ worst online shopping experience from a big provider EVER - Delivery in their system had been confirmed - but at a location about an hour away from my house - chat online - when you get a human - have no authority to do anything - then - just went on and on - wasted hours on contacting them to get this - Once there's a visible scan saying that your order's returning back to us, it may take additional 15 days for us to receive and process your order for a refund. ”

“ I have ordered the item and that delivery was delayed therefore I knew that something is wrong. ”

“ To my shock, they DID SEND THE FIRST ORDER BY FIRST OLD-SPORT THIEVES DHL, who is now charging me USD 200 to receive the package - RIDICULOUS -, while this is the FIRST clothing store that I ever have to pay taxes here despite the expensive cost of their dresses, I am also charged (threatened) by DHL with their abusive fees, which surpass far over the 25% legally allowed by law (tax + import fees), meaning Asos not only is stupid, their "free delivery" is a lie. ”

“ I ordered next day delivery on a Monday and I’m still waiting on a Thursday and they don’t know where my order is. The customer care lack comprehension/understanding and don’t take the complaint seriously. Won’t use again ”

“ I got message that my eagerly awaited shipment was out for delivery. ”

“ What a horror show in customer experience, they read from a pre set script, no one cares to investigate properly delivery issues. ”

“ Next day delivery is not next day. More like day 4. Used to shop all the time on Asos because of the next day delivery - really pared back my buying because of this ”

“ You'll have to drive and pick it up inconveniently elsewhere out of your way because they use "Landmark" who will put an automatic hold on the delivery of your purchase (for no reason other than to greatly inconvenience you) which causes further days of delays, so theres absolutely no way you'll get what you want on time or in any timely manner!!! Then "Landmark" uses another shipper "Canada Post" to actually hold your purchase and not deliver it to you!!! So it is very very very very time consuming for the buyer. ”