Asos Reviews

“ I placed an order on the 29th where it stated delivery would be 1st of December. ”

“ MISSING DELIVERY REPORTED OVER 2 MONTHS AGO STILL NO REFUND/ RESOLUTION I am writing to formally lodge a complaint regarding the handling of my missing parcel, originally reported as missing on the day of delivery, 01/07. ”

“ NEVER BUY FROM Asos NEXT DAY DELIVERY EVER! THEY HAVE NO RESPECT FOR ANY CUSTOMER AT ALL. ”

“ worst online shopping experience from a big provider EVER - Delivery in their system had been confirmed - but at a location about an hour away from my house - chat online - when you get a human - have no authority to do anything - then - just went on and on - wasted hours on contacting them to get this - Once there's a visible scan saying that your order's returning back to us, it may take additional 15 days for us to receive and process your order for a refund. ”

“ I have ordered the item and that delivery was delayed therefore I knew that something is wrong. ”

“ To my shock, they DID SEND THE FIRST ORDER BY FIRST OLD-SPORT THIEVES DHL, who is now charging me USD 200 to receive the package - RIDICULOUS -, while this is the FIRST clothing store that I ever have to pay taxes here despite the expensive cost of their dresses, I am also charged (threatened) by DHL with their abusive fees, which surpass far over the 25% legally allowed by law (tax + import fees), meaning Asos not only is stupid, their "free delivery" is a lie. ”

“ I ordered next day delivery on a Monday and I’m still waiting on a Thursday and they don’t know where my order is. The customer care lack comprehension/understanding and don’t take the complaint seriously. Won’t use again ”

“ I got message that my eagerly awaited shipment was out for delivery. ”

“ What a horror show in customer experience, they read from a pre set script, no one cares to investigate properly delivery issues. ”

“ Next day delivery is not next day. More like day 4. Used to shop all the time on Asos because of the next day delivery - really pared back my buying because of this ”