Asos Reviews

Name: Asos
Rating: 3.07

3.1 Rating 2,106 Reviews

52 %

of reviewers recommend Asos

Company Reviews

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Metrics

3.1

Based on 2,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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care@asos.com

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FK / Asos Ordernumber: 907310320

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Livré rapidement. Belle qualité. Bon prix. Bon service client. Site Web facile à utiliser. Je suis vraiment satisfait de mon achat. Merci!!”

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Posted 3 years ago

“Je n'ai eu aucun problème avec la livraison, tout est arrivé plus tôt ou à temps. Les problèmes étaient liés à l'incohérence de la grille des tailles, en particulier avec les vêtements pour hommes.”

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Posted 3 years ago

“Rapide et abordable exactement ce que je voulais ! J'achèterai encore ici. Le produit a été expédié rapidement et l'emballage était excellent. Excellents prix et expédition rapide! Merci!”

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Posted 3 years ago

“Hi, I made an order since 38 days and not yet delivered. I sent an email to asos customers care and after 8 days they did not received any feedback, and before that i contacted 6 live chat support agents but none of them resolved my problem.... and after all that time i have wasted, they cancelled my order without my permission. I guess ASOS should be considered an app from a 3rd world country. They are unprofessional at all. Best regards,”

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Posted 3 years ago

“Facile à magasiner et à vérifier. Comme la sélection. Tout était bon. Grands designs! Bon choix pour les hommes.”

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Posted 3 years ago

“Bonne sélection de produits, processus de commande facile, meilleur prix que j'ai trouvé. Transaction rapide et facile. Exactement ce que je voulais commander”

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Posted 3 years ago

“Quick delivery and quick turnaround period on returns and refund s”

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Posted 3 years ago

“J'ai adoré les options. Cliquez facilement sur les articles qui m'intéressaient. Site Web facile à utiliser. Merci”

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Posted 3 years ago

“I ordered 2 pair of shoes, tried them at home and did not like them and decide to send them right back. One was $24 and the other $64. They reimbursed me $23 and told me that the other one has been worn and they couldn’t reimbursed me and going to send them back. They just deliberately ignore my right to be reimbursed. Do not order from them they are gonna steal from you. I wish I read the reviews before I ordered. Never again !”

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Posted 3 years ago

“Immer ein sehr guter Service”

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Posted 3 years ago

“Mandan los productos en mal estado y rotos, no recomendable. Compre un cinturon valentino y vino todo roto.”

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Posted 3 years ago

“I had accidentally entered the wrong address for my order and they will not let you change that once the order is placed. You also aren't allowed to cancel the order after a specified time. I did not realize this and tried to tell customer service and the response was either hope they mail it back to asos or GO TO THE STRANGE ADDRESS AND HOPE THEY LET ME HAVE MY PACKAGE. Yes a customer service representative actually told me that this was an option that I had. That is wildly unsafe advice and this representative should be fired. Never order from a site that won't let you cancel the order. That's robbery.”

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Posted 3 years ago

“First and Last time!! Parcel got delivered in a safe place which was never provided. Parcel was stolen by a junkie and reported to police. CCTV and crime references provided to Asos. I was asked 100 times “is the parcel with a neighbour?” “Are you sure you checked everywhere?” Like a FKNG IDIOT or a 5 year old!!! All of this whilst I sent the CCTV images of the parcel being stolen and a police reference and after having to mention multiple times the parcel was stolen. Got told to get in touch after 48 hours for Hermes to conclude investigation. 48 hrs later Asos claims 48 hrs have not elapsed yet (they must be on a different time dimension) and to contact them next day for a replacement. Next day I had to explain everything again like an idiot I was asked the same questions again. I was told once again to wait and wait… I asked over and over to speak to a manager and I was told we appreciate your feedback and will work to improve our service… NO! I want to speak to a manager I dont care about your internal feedback!!!! After an hour chat with a customer service rep with the customer service skills of a peanut I finally got transferred to a manager (the only normal and helpful person Raquel) which told me if I still didn’t hear back by the next day to get in touch again for a replacement/refund. Today got in touch for the replacement… most items are now out of stock because I had to wait for the hermes investigation which guess what? 5 days later is still open…. (Shock!) and one item was not available in size M anymore, so I asked to replace in size S but… NOPE! They can’t do that! HAHAH they can’t replace in a different size… OMG ABOUT TO LOOSE MY S***T OUT OF MY ASOSLE soon!!!! NEVER AGAIN NEVER NEVER NEVER MOST AWFUL CUSTOMER SERVICE EVER! I own 3 businesses and I am also a customer service manager for a major european company… I am shocked by the service provided. Excuse the capitals and the swearing but oh my… I needed to get it off my chest!”

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Posted 3 years ago

“I ordered a jacket and got next day delivery and paid extra for it. It has now been over a week and the jacket is still nowhere to be found. The original package that was sent out was damaged and got lost. I have spoken to ASOS 8 times and every time, the customer service team simply lie and say that the package will be delivered “today or tomorrow” just to get rid of me. As the original package was lost by Hermes, ASOS sent out a second package which again, is nowhere to be seen and they are sending me false information daily. Very appalled with the customer service team as no one has been able to sort out my issue and they clearly do not care about their customers. Worst company and i will not be coming back or recommending ASOS.”

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Posted 3 years ago

“Terrible customer service. My credit card was cancelled and wanted to return an item. So I contacted customer care and they advsied to retune it after a specific date and I will receive the refund as a gift card instead if being refunded to the cancelled credit card. So i returned it according to the date that they advised, but asos did the opposite and refunded it to the cancelled credit card. I had to contact them so many times and explain the issue all over again each time. It was never solved as Asos said that they understand my concern and after explaiing many times, they admitted that it was their mistake, but tole me that there is nothing that they can do about it and they can only advise me to contact Paypal and ask them to try and solve it! So they admitted that it was their mistake but did absolutely nothing about it! This is the worst customer experience ever. It's too sad to see how their customer service has become.”

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Posted 3 years ago

“Horrible Customer Service! I ordered several items in May 2021 and to date, i have still not received my order. Customer Service have told me that there is nothing they can do to assist me since its past 5 months since my order date ! They unable to even give me details of the courier company ...Unbelievable!!!”

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Posted 3 years ago

“If there is a 0 star I would put that. Ordered a few dresses for a wedding on May 29 and they send wrong items and returned the products 0n June 23 and when I contacted cc they sent a voucher of 143.64 euro and since then am contacting the cc almost every day regarding the refund, and each time I have explain them what happened right from the start, takes minimum of 2 hours chat. Every time they say return is on its way and now its 4 months and no sign. Two weeks ago a cc agent gave me different order number and a date and said oh your refund is successfully how could it be a successful refund when Its not my order and when they sent it to someone else. Then she took my PayPal details and said once they receive it I will get my refund, and no sign yet, to be honest, she was a very good cc agent had good patience to go back and find what happened ( all others were like, oh your refund is on its way) . If I try to chat with the cc team, they just end the conversation without any explanation, its not once or twice its happening recurrently The worst cc I have ever experienced!!!!”

Asos 1 star review on 4th September 2021

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Posted 3 years ago

“If there is less than one star i will put I ordered my order in 7 august they out for me deliver Date 30tg august usually when i order I received my items earlier so i book my toket 1 september to go home the order was 1400 aed gifts for my family i keep following my order in 20th august I received mail from APG that i meed to pay customto get my oreder i paid 29 pounds and my order status stay the same i called APG SERVAL TIME. They said the have problem to scan my order o try to cantct ASOS they said you need to follow with im buying from asos so they should be the one finding solutions for till today my order still inUK and no one helping to find out whats the issue really really dispointed I don’t advixe to buy from them cause after you pay your oreder it’s only your problem!”

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Posted 3 years ago

“Worst 'customer care' team ever with scripted responses. Cannot seem to get my refund processed and it's been over 28 days. Have spent thousands with them over a period of nine years, but clearly they don't value their customers at all. Will never shop with them again.”

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Posted 3 years ago

“The customer service is so bad. I was ignored on the chat system and told to wait 48 hours from their 'specialist team' Alvin, the person I spoke to was rude and unhelpful and the second time i opened the chat to speak to someone else he opened it again and closed it immediately. All it did was make me angry and want to avoid them completely.”

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Posted 3 years ago

Asos is rated 3.1 based on 2,106 reviews