Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

“Polite and friendly and efficient”

Posted 9 months ago

We are all blown away by your lovely comments! We work super hard to make our service easy and smooth, so it's always nice to get positive feedback and see these amazing results. We'd love to work with you again, come back any time!

Posted 9 months ago

“I was helped, however it seems there was a mixup and the Courier initially went to the wrong address, this was quickly remedied in the BP machine was brought to my office thank you”

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Posted 9 months ago

Thanks for your four stars! I'm so sorry that all that happened to you. If you wish to reach out for any other assistance or to just speak to one of our team we'll be here. We'll inform the packing team to make sure this is resolved so this doesn't happen to you again. We hope you love your new products, and have a fabulous rest of your day!

Posted 9 months ago

“very helpful and quick to answer the phone”

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Posted 9 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 9 months ago

“I've felt most phone staff feel like they don't really care about your concerns or give reassuring answers. I've had a few problems with orders in the past, and it sounded like it wasn't their responsibility.”

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Posted 9 months ago

“Really helpful staff over the phone”

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Posted 9 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 9 months ago

“We were very happy with Renanta and she solved our query quickly. The problem was that the wrong size brace was in the wrong box. We tried on a large shoulder support for our patient an it was a little tight so we ordered the next size up , and when it came it was exactly the same size. We placed them on top of each other and there was no difference. Renanta helped send another larger one to us”

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Posted 9 months ago

Thanks for your four stars! I'm so sorry that all that happened to you. If you wish to reach out for any other assistance or to just speak to one of our team we'll be here. We'll inform the packing team to make sure this is resolved so this doesn't happen to you again. We hope you love your new products, and have a fabulous rest of your day!

Posted 9 months ago

“Very helpful and efficient”

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Posted 9 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 9 months ago

“Elizabeth is very efficient and helpful as usual”

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Posted 9 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 9 months ago

“Elizabeth was incredibly friendly , helpful and patient with me . I travel globally and would say that she has provided the very best customer experience that I have had”

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Posted 9 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 9 months ago

“Brionjy was able to help with an product that was not found on the web site.”

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Posted 9 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 9 months ago

“Very efficient and process very easy.”

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Posted 9 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 9 months ago

“Great company to deal with. Very good range, prices & fast delivery. Wonderful customer setrvice as well.”

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Posted 9 months ago

“prompt to answer phone, listens well, answers questions, courteous, cheerful, kind and remembers who you are, continues to give the best service as she always has over many years. Thankyou, we are grateful for her assistance.”

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Posted 9 months ago

Thank you for this lovely review and rating!! We truly appreciate your feedback and are so delighted to hear that you found our service to be fast, friendly and excellent. We look forward to working with you again soon!!

Posted 9 months ago

“Wrong bed sent to me”

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Posted 9 months ago

“Elizabeth was great to deal with”

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Posted 9 months ago

Thank you so much for the 5-star review! We are so glad to hear you are happy with the level of service we provide, the quality of our products and the lightning-fast speed of our delivery service. We always aim to take good care of our customers in all aspects of their order placement, packing and delivery. We hope to work with you again shortly! :)

Posted 9 months ago

“Fast and reliable delivery of quality products. Happy customer!”

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Posted 9 months ago

“Bree was amazing to deal with, efficient, friendly. thanks.”

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Posted 9 months ago

Thank you for this AMAZING review! We are so excited to hear how happy you have been with our service and our products. Your feedback is greatly appreciated and valued by everyone here at Astir! We also look forward to working with you again soon!

Posted 9 months ago

“very helpful”

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Posted 9 months ago

Thank you for this lovely review and rating!! We truly appreciate your feedback and are so delighted to hear that you found our service to be friendly and excellent. We look forward to working with you again soon!!

Posted 9 months ago

“customer service was good”

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Posted 9 months ago

Thank you for this AMAZING review!!! We are so excited to hear how happy you have been with our service and our products. Your feedback is greatly appreciated and valued by everyone here. We also look forward to working with you again soon!

Posted 9 months ago

“Very quick solution offered by the admin with a kindness when I made the mistake by ordering wrong sized item. She offered delivery guy to picking up the wrong item back.”

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Posted 9 months ago

Thanks so much for your lovely review! Here at Astir, we like to live up to our name by creating an easy-to-use ordering system, with helpful customer service. So, it's amazing to know we were able to provide this for you! We hope you get plenty of use out of your new products. It was so great working with you and we look forward to your next order!

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

YES Group | Yes Medical, Astir, Footmedics Reviews