YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,126 Reviews

93 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,126 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Corrected incorrect pricing, ordered without any fuss. Loved it!”

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Posted 1 year ago

Thanks so much for your awesome review! Here at Astir, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. We're so glad to hear this was reflected in the service you received! We hope to work with you again in the near future!

Posted 1 year ago

“Astir has provided great customer service to our team when needed! The ordering process via accounts is very simple though so rarely do we have any challenges.”

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Posted 1 year ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 1 year ago

“Rhiannon: great communication, price matching and prompt responses getting my orders processed and dispatched so quick!”

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Posted 1 year ago

Thank you for your five stars! We wish we could give you five stars back for being a legendary customer! We value our service and our lightning-fast turnaround time here at Astir, so it's really lovely to hear this feedback from you. We really appreciate it. Thank you again, look forward to speaking again soon!

Posted 1 year ago

“Company representative Briony was so helpful, opening an account and making a purchase all within five mins. Excellent customer service.”

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Posted 1 year ago

Thank you for your wonderful review! This kind of experience is what we try to provide every single time you place an order and we are always happy to assist in any way that we can. Please do let us know if there is anything else that we can do for you and we look forward to working with you again. I hope you have a great afternoon and rest of your week!

Posted 1 year ago

“First Class Service. So easy. Big thanks.”

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Posted 1 year ago

Thank you for your five stars! We wish we could give you five stars back for being a legendary customer! We value our lightning-fast turnaround time here at Astir, so it's really lovely to hear this feedback from you. We really appreciate it.

Posted 1 year ago

“Received the order very quickly. Was originally concerned if the expiry date of product would be Decent but is well over the 12 months so very pleased. Will be using this website again. Many thanks”

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Posted 1 year ago

Thank you so much for your 5 star rating, Anthony! We are so pleased that you received your order quickly and that the expiry date of the product was decent with over 12 months to go. We truly appreciate your kind words and are glad that you plan on using us again. Thank you for choosing YES!

Posted 1 year ago

“She was so patient and kind with our problematic account. Also the cookies are great Thanks v much”

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Posted 1 year ago

Thank you so much for your 5-Star Review! We're so glad we were able to resolve your questions in a timely and friendly manner - that's the standard we are always striving for 😊 We look forward to helping you again soon!

Posted 1 year ago

“I am not sure who I spoke to on 28/6 but I ordered 6 tubs inmotion rub. There was a failed delivery on Monday 3/7 and when I called I was told it would be delivered later that week. Nothing appeared. I called again 12/7 and was told that tracking said it was stuck in an Australia Post warehouse and you would send a repeat order on that day which would arrive 13/7. Today 18/7 I called again as the order had not arrived and Elizabeth said she would re send the order today - I am hoping it arrives ion the next couple of days.”

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Posted 1 year ago

“used footmedics because they had N95 masks on their website, order was placed, then when the delivery arrived the N95's were on back order. If I'd have known this was going to have been the case I would have just ordered from our usual supplyer”

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Posted 1 year ago

“Very Helpful, polite and courteous”

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Posted 1 year ago

“thank you for delivering the order queckly.”

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Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“awesome customer service”

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Posted 1 year ago

Thank you so much for your 5-star review and for being such a loyal customer! We appreciate your feedback and are so thrilled to hear that you had an awesome experience with our customer service. We value our customers and are grateful for your support. Thank you again!

Posted 1 year ago

“what I wanted in a very quick delivery thankyou”

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Posted 1 year ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive, and that we were able to produce your order in our lightning fast speeds! We hope to work with you again in future

Posted 1 year ago

“Very easy to purchase. Also extremely quick delivery. This is our second purchase and we are definitely going to purchase again.”

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Posted 1 year ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive, and that we were able to produce your order at lightning fast speeds! We hope to work with you again in future!

Posted 1 year ago

“Staff are very friendly and very helpful”

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Posted 1 year ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We look forward to working with you again in the near future!

Posted 1 year ago

“Product is as described and expected. Excellent customer focus, highly recommended seller.”

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Posted 1 year ago

“very helpful and friendly”

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Posted 1 year ago

Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 1 year ago

“Very quick and easy transaction”

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Posted 1 year ago

“She was real helpful”

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Posted 1 year ago

Thank you for your lovely review! We pride ourselves on our efficient customer service so we are so happy this was the case with your recent experience! We look forward to working with you again soon!

Posted 1 year ago

“Fantastic service all round 👏🏼👏🏼”

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Posted 1 year ago

Thank you for your amazing 5-star rating and fantastic review! We are so happy you had a great experience with us! We strive for great service and customer satisfaction, and your feedback is surely a testament to that. Thank you for the appreciation :)

Posted 1 year ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,126 reviews