YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,167 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Excellent experience with putting through an order. Spoke to 2 people through the helpline and they were amazing. Cameron has a good sense of product knowledge and helpful offering suggestions after understanding my situation! Brock Lee is efficient and quick in helping me follow up and getting it organised to be delivered to me in a timely manner. Thank you both.”

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Posted 9 months ago

Thank you for taking the time out to leave us with an awesome 5 star review! Here at Yes Medical we pride ourselves in being able to provide our customers with an exceptional ordering experience, great pricing, and quality products, so it's great that we were able to do this for you! I'm also so thrilled to hear that you found working with our Customer Happiness Team a positive experience. It's nice to know we're living up to our name, by making our awesome customers happy with our service! It was great working with you and we cannot wait for your next order.

Posted 9 months ago

“Elisabeth was first rate in solving my issue. Having promised to have the goods delivered promptly allayed any anxiety .parcel arrived on time . PS the jelly beans a nice touch . Great service”

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Posted 9 months ago

Thank you for your fantastic review, Gregory! We work super hard here at YES Medical, so it's always nice to see great results like this :) very glad to hear that the team was so accommodating and helpful for your deadline. Come back to us any time, we'd love to work with you again

Posted 9 months ago

“Very helpful and friendly!”

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Posted 9 months ago

Thank you for this lovely review and rating!! We truly appreciate your feedback and are so delighted to hear that you found our service to be very helpful and friendly. We look forward to working with you again soon!

Posted 9 months ago

“Excellent customer service. Thanks so much for all your help.”

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Posted 9 months ago

We greatly appreciate your positive feedback and are thrilled to hear that you had an excellent experience with us. Your kind words about our customer service truly mean a lot to us. We strive to provide the best possible service to our valued customers, and it is wonderful to know that we were able to assist you effectively. We can't wait to work with you again!

Posted 9 months ago

“Very good”

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Posted 9 months ago

Thank you for this AMAZING review!!! We are so excited to hear how happy you have been with our service and our products. Your feedback is greatly appreciated and valued by everyone here at Yes Medical!

Posted 9 months ago

“Amazing! She had amazing product knowledge and listened and met our needs. Cheers Mel”

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Posted 9 months ago

Thanks so much for leaving us a five-star review! We work super hard here at Astir so it's always nice to see great results like this :) Come back to us any time, we'd love to work with you again.

Posted 9 months ago

“The assistant / sales person was very helpful”

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Posted 9 months ago

“Polite and efficient”

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Posted 9 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 9 months ago

“Knowledgeable, obviously knew about the product I wanted, and the transaction was carried out quite professionally. Delivery was also arranged successfully. Pleasant overall, Ron”

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Posted 9 months ago

“clear up all of my concern and query”

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Posted 9 months ago

Thanks for your excellent review, Duc! We appreciate your business very much and look forward to assisting you again soon 😊

Posted 9 months ago

“Cannot give a higher rating for this company. They were very helpful when a desperate order was placed on a Friday and my items were delivered on Monday as promised. Would not hesitate to use Yes Medical again.”

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Posted 10 months ago

Thank you for this AMAZING review!!! We are so excited to hear how happy you have been with our service. Your feedback is greatly appreciated and valued by everyone! We also look forward to working with you again soon!

Posted 9 months ago

“Excellent service! Very quick and friendly and eager to help - greatly appricated.”

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Posted 10 months ago

Thank you for this lovely review and rating!! We truly appreciate your feedback and are so delighted to hear that you found our service to be fast, friendly and excellent. We look forward to working with you again soon!

Posted 10 months ago

“I spoke to Prue who helped me with a "lost" order. She was very friendly and very helpful! Kind regards Jane Airmed”

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Posted 10 months ago

Thanks for your five stars, we would give you five stars back if we could! We pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love our products, and have a fabulous rest of your day!

Posted 10 months ago

“Good explanation and service.”

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Posted 10 months ago

Thank you for this AMAZING review!!! We are so excited to hear how happy you have been with our service. Your feedback is greatly appreciated and valued. We also look forward to working with you again soon!

Posted 10 months ago

“Excellent, apart from the large postage cost for two very very small items.”

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Posted 10 months ago

Thank you for this lovely review and rating!! We truly appreciate your feedback. We look forward to working with you again soon!

Posted 10 months ago

“Renata was very helpful,when there was a glitch with your website”

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Posted 10 months ago

“Very helpful staff, however the goods did take longer than usual to arrive with a back log in the warehouse we were told. Otherwise very good service.”

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Posted 10 months ago

Thank you for this lovely review and rating!! We truly appreciate your feedback and are so delighted to hear that you found our service to be very helpful. We look forward to working with you again soon!

Posted 10 months ago

“Cameron was extremely efficient and very courteous in taking our order today. We can not complete the below optional questions as the order has not been dispatched yet.”

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Posted 10 months ago

Thanks so much for leaving us a five-star review! We work super hard here at Astir so it's always nice to see great results like this :) Come back to us any time, we'd love to work with you again.

Posted 10 months ago

“YOUNG LADY WAS VERY PROFESSIONAL, GOOD PRODUCT KNOWLEDGE, VERY TIMELY & EFFECTIVE. FRIENDLY.”

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Posted 10 months ago

Thank you for this AMAZING review!!! We are so excited to hear how happy you have been with our service. Your feedback is greatly appreciated and valued by everyone here at Astir! We also look forward to working with you again soon!

Posted 10 months ago

“They had all.the hydro equipment I asked for”

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Posted 10 months ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,167 reviews