Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

“We are very happy with the products we ordered. The whole process was very smooth-we were always kept uptodate with the order and it was speedily delivered to us. We are happy customers! Thank You!”

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Posted 8 months ago

Thank you Toowoomba Osteopathic Centre for your wonderful review and kind words! We are so glad to hear that, We look forward to assisting you with future orders!

Posted 8 months ago

“Quick and easy”

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Posted 8 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 8 months ago

“Elizabeth was very considerate, friendly and efficent when processing my order.The phone was answered in less than a minute.”

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Posted 8 months ago

Thank you for your kind words We think Elizabeth is great too!

Posted 8 months ago

“Customer service is excellent. However, it was because my delivery took 11 days between ordering and getting to my clinic that I had to reach out. I ordered through the app and it took three days to be approved to then be packed and sent. Overall the experience is average.”

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Posted 8 months ago

Thank you for your feedback - we appreciate it very much! We would like to sincerely apologise for the unusual delay - our warehouse was backlogged last week due to an influx of orders heading up to EOFY. We are now back up to speed and also training additional resource to ensure this doesn't happen again. Thank you again for letting us know and for your patience. Have a fabulous afternoon!

Posted 8 months ago

“I was charged for freight fees 2 times when I ordered above the $250. There was no correction and I got no response in chat.”

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Posted 8 months ago

Good Day to you valued client, Apologies for the error and Thank you so much for the review. We appreciate the time you have given us. We are glady processing to credit back to you the freight charge for this order. Thanks again and have a lovely day :)

Posted 8 months ago

“Great service as always”

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Posted 8 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 8 months ago

“Best allied health supplies on the market”

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Posted 9 months ago

Thank you for taking time to leave us such a good review!. We are more than thrilled to hear you enjoyed the happy cutomer service experience. We always aim to provide great customer service and products in the best way possible. We really look forward to working with you again soon!

Posted 8 months ago

“Was very quick service”

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Posted 9 months ago

Thank you so much, Rinaldo, for taking the time to rate with 4 stars! We truly appreciate your support and feedback. Once again, thank you for your kind words and for choosing Yes Med, We look forward to serving you again in the future!

Posted 9 months ago

“Elizabeth was helpful after I had trouble with the payment on line”

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Posted 9 months ago

Thank you for taking the time to leave us with a 4 star review! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 9 months ago

“Always helpful with advice and questions about deliveries.”

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Posted 9 months ago

Thank you for your 5 star review! We always aim to take good care of our customers in all aspects of their order placement, packing and delivery. We hope to work with you again shortly! :)

Posted 9 months ago

“ASTIR are always an pleaseure to work with. Their website is extremly user friendly, they offer Fast delivery and the highest quality of items.”

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Posted 9 months ago

Thank you for this lovely review and rating!! We truly appreciate your feedback and are so delighted to hear that you found our service to be fast, friendly and excellent. We look forward to working with you again soon!

Posted 9 months ago

“slow delivery”

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Posted 9 months ago

Thank you very much for your message. We are sorry to hear you have experienced longer than usual delivery time frames. Our team pride ourselves on the fast next-day delivery. Processes have been implemented to ensure this doesn't reoccur. Please contact our team on 1300 680 638 should have further questions, and we look forward to wowing you again with our super delivery time frames.

Posted 9 months ago

“Amazing customer service”

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Posted 9 months ago

Thanks so much for leaving us a five-star review! We work super hard here at Astir so it's always nice to see great results like this :) very glad to hear that the team was so accommodating and helpful for your deadline. Come back to us any time, we'd love to work with you again.

Posted 9 months ago

“Cameron was amazing!!! excellent customer Service!!!”

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Posted 9 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 9 months ago

“team of legends”

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Posted 9 months ago

“Very helpful.”

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Posted 9 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 9 months ago

“Thank you for your assistance”

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Posted 9 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 9 months ago

“Very helpful with what I wanted”

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Posted 9 months ago

“very easy to talk to and he was very helpful.”

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Posted 9 months ago

“Excellent service provided by your staff member Elizabeth.”

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Posted 9 months ago

Thank you for this AMAZING review!!! We are so excited to hear how happy you have been with our service. Your feedback is greatly appreciated and valued by everyone here at Yesmed! We also look forward to working with you again soon!

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

YES Group | Yes Medical, Astir, Footmedics Reviews