YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,126 Reviews

93 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,126 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Haven't yet received the entire order”

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Posted 1 year ago

Thank you so much for your feedback, Helen. We are very sorry to hear that you didn't receive your order in full, this was due to backorders on stock. Confirming the order has now been delivered in full and we would really love to hear your updated feedback! We really appreciate you taking the time to let us know about your experience.

Posted 1 year ago

“Easy and Quick response from sales team, Daniel, my area rep is very helpful too, Very competive prices”

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Posted 1 year ago

Thank you so much for your 5-star rating! We are so grateful for your loyalty to Yes Medical and appreciate you noticing the easy and quick response from our sales team and that Daniel, your area rep is very helpful. We strive to offer very competitive prices and we are glad to have you as a valued customer. Thank you so much for your devotion and continued support.

Posted 1 year ago

“The app works very poorly sometimes unable to load as in now . Often when I order vie the app the order is incorrect. Perhaps there’s some glitches in the system?”

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Posted 1 year ago

Thank you so much for your feedback, Rohan! We really appreciate you taking the time to let us know about your experience. We apologize for any inconvenience you have encountered. We understand your frustration with the app not loading, and with incorrect orders. Could you please tell us more about what happened? Are there specific issues you've been facing? We'd like to help make things better for you and make sure that you enjoy shopping and ordering from us again in the future.

Posted 1 year ago

“I always am satisfied”

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Posted 1 year ago

Thanks so much for your awesome review! Here at Astir, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. It’s amazing to hear that you're satisfied with the service! We hope to work with you again in the near future.

Posted 1 year ago

“It's so fast delivery”

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Posted 1 year ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive, and that we were able to produce your order in our lightning fast speeds! We hope to work with you again in future,

Posted 1 year ago

“Honest, on time as promised and arrived very well wrapped, great job”

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Posted 1 year ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 1 year ago

“Happy with speed and delivery”

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Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“Usual friendly efficient service.”

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Posted 1 year ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We look forward to working with you again in the near future!

Posted 1 year ago

“Simple to use , staff always friendly”

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Posted 1 year ago

Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 1 year ago

“Credit card was charged twice. When I called and questioned, customer service was poor.”

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Posted 1 year ago

Thank you so much for your feedback, Donna! We are so sorry for the experience you had with the payment glitch. We strive to provide our customers with the best service and products possible and it means a lot to get feedback to ensure we can keep improving. Confirming the full refund has been processed and we are always here for further help should it be required!

Posted 1 year ago

“Very efficient company. No problems at ordering Supplies. Very quick delivery..”

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Posted 1 year ago

Thank you so much, Jo, for your 5 star rating! We are so pleased to hear that you had such a positive experience with our company. We understand just how important a fast and efficient ordering process and delivery can be, and we are thrilled to hear that you have had positive experiences with both. It means so much to us that you have chosen us as your loyal supplier. Thank you for your loyalty!

Posted 1 year ago

“Briony is a credit to your company. Patient, polite, answering all questions asked, got back to me with answers she couldn't provide immediately. Old-fashioned customer service (and I emphasise the word "service") is a rarity with so many companies nowadays, more's the pity. We communicated initially by Live Chat, then by email and lastly by telephone, and her attitude never changed.”

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Posted 1 year ago

“Great. Ordered online via chat. Was able to pricematch. Small error in order fixed quickly with phone call.”

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Posted 1 year ago

Thank you for your 5 star! We really appreciate you taking the time to let us know how you found our service :) That is the benefit of using Astir, we are only a call away or if you don't have time in between patients hop on the live chat or our email response time in below an hour on average too so we are super easy to get hold of! Speak again soon!

Posted 1 year ago

“Wonderful & Friendly service. Thank you!”

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Posted 1 year ago

“The lady from finance that we dealt with was very helpful and solved our issue”

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Posted 1 year ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional! We are glad to hear that you are satisfied with the help provided. We look forward to working with you again in the near future!

Posted 1 year ago

“There are constant mistakes when dealing with Astir. I was quoted the wrong amount on a product through the online chat function, then told the price to the patient in the room. Then I was told the price would be honoured, and invoice updated, but had to call back for this to be done properly. I asked to update my email address, but invoice was sent to old email address after this. Not sure why i bother with Astir”

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Posted 1 year ago

We are so sorry to hear about the issues with your recent order experience. Here at Astir, we do take any issue seriously and we are sorry that you were quoted the incorrect amount. Confirming the invoice has been updated as discussed. Your email address has been updated and we're sorry for the inconvenience earlier. We really look forward to working with you again soon as we will ensure it will be our usual 5 star service that everyone loves us for!

Posted 1 year ago

“Pleasant manner and extremely helpful with the sale of a new chair.”

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Posted 1 year ago

Thanks for your amazing review! We are so excited to hear that your experience with us has been so positive. We pride ourselves on quality products and fast turn-around times, and it's always to rewarding to hear we've delivered on this. We look forward to the opportunity to continue our service with you again soon!

Posted 1 year ago

“Very professional, a quick and responsive interaction.”

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Posted 1 year ago

Thank you for your five stars! We wish we could give you five stars back for being a legendary customer! We value our lightning-fast turnaround time here at Astir, so it's really lovely to hear this feedback from you. We really appreciate it. Thank you again, look forward to speaking again soon!

Posted 1 year ago

“She was helpful”

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Posted 1 year ago

Thank you for taking the time to leave us with a 3 star review! We are so pleased to hear that you have found our service satisfactory. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“Originally ordered this in September 2022”

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Posted 1 year ago

Thank you for your review and feedback! We do sincerely apologise that there was an extensive lead-time on your backorder. We would like to emphasise that is is a rare occurrence, and we are remiss that this was your experience. One of our team will be in touch shortly to arrange a suitable solution to rectify this issue for you. Thank you again for your feedback - we appreciate it very much!

Posted 1 year ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,126 reviews