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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 2,126 Reviews
93 %
of reviewers recommend YES Group | Yes Medical, Astir, Footmedics
Company Reviews Product Reviews
144
 Metrics Info
4.7
Based on 2,126 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read YES Group | Yes Medical, Astir, Footmedics Reviews

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Judith H
Verified Buyer
“She was very helpful and made sure it was the right product”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!
Posted 1 year ago
CJ &
Verified Buyer
“It is so easy and user-friendly to access Astir whether it be on the website ordering products or making contact online or on the phone.”
Helpful Report
Posted 1 year ago
Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!
Posted 1 year ago
Peter H
Verified Buyer
“Excellent. Customer. Service”
Helpful Report
Posted 1 year ago
Thank you for your review Peter! We're so glad to hear that your experience has been positive - be sure to spread the word! 😁 We look forward to working with you again soon 😊
Posted 1 year ago
Fiona S
Verified Buyer
“excellent customer service staff who were able to help me”
Helpful Report
Posted 1 year ago
Thank you for your wonderful review! This kind of experience is what we try to provide every single time you place an order and we are always happy to assist in any way that we can. Please do let us know if there is anything else that we can do for you and we look forward to working with you again. I hope you have a great afternoon and rest of your week!
Posted 1 year ago
Berala P
Verified Buyer
“Good customer service”
Helpful Report
Posted 1 year ago
Thank you for your review, team! Always a pleasure working with you 😊
Posted 1 year ago
Edenrise F
Verified Buyer
“Response was quick.”
Helpful Report
Posted 1 year ago
Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!
Posted 1 year ago
Footscray C
Verified Buyer
“Company representative spoke clearly and was very efficient to take our order.”
Helpful Report
Posted 1 year ago
Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!
Posted 1 year ago
Highlands F
Verified Buyer
“Always swift service and great product knowledge!”
Helpful Report
Posted 1 year ago
Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!
Posted 1 year ago
Allure P
Verified Buyer
“Renata is always extremely helpful and nothing is ever a hassle for her. She always goes above and beyond, even when we make mistakes they get rectified quickly and professionally! Thanks for being the best Renata x”
Helpful Report
Posted 1 year ago
Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!
Posted 1 year ago
Ningi P
Verified Buyer
“very quick and helpful”
Helpful Report
Posted 1 year ago
Thank you for your 5-star review, team! We greatly appreciate working with you and your team 😊
Posted 1 year ago
My I
Verified Buyer
“Renata was efficient & very kind to get my order out last minute. Excellent customer service.”
Helpful Report
Posted 1 year ago
Gael B
Verified Buyer
“First time I have used you and it won't be the last! Very happy.”
Helpful Report
Posted 1 year ago
Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!
Posted 1 year ago
Enhance H
Verified Buyer
“Quick and easy process to order. I found what I needed and very friendly staff.”
Helpful Report
Posted 1 year ago
Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!
Posted 1 year ago
Fit A
Verified Buyer
“quick response to phone, nice greeting, called me by my name all stock requested - no back order”
Helpful Report
Posted 1 year ago
Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive, and that we were able to produce your order in our lightning fast speeds! We hope to work with you again in future!
Posted 1 year ago
Jun P
Verified Buyer
“it was good, but When I checked again after call, I still see my previous address even if the staff mentioned that he could completely delete my old address.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!
Posted 1 year ago
Colleen I
Verified Buyer
“Renata was an absolute delight”
Helpful Report
Posted 1 year ago
Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!
Posted 1 year ago
Aspley P
Verified Buyer
“Very efficient.”
Helpful Report
Posted 1 year ago
Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!
Posted 1 year ago
Dana Y
Verified Buyer
“Easy on boarding!”
Helpful Report
Posted 1 year ago
Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!
Posted 1 year ago
& M
Verified Buyer
“On the 8th September, I placed an order with the understanding that it would be delivered no later than last Friday, as per the commitment made by your team. Unfortunately, no communication was established on the promised delivery day, prompting me to contact Astir for an update. During this communication, I was assured that the order would be dispatched for the earliest possible delivery on the following Monday. To my dismay, it became apparent that the order was only initiated on Monday afternoon, far later than initially promised. Furthermore, I was informed that the earliest the delivery service could facilitate the delivery was at 5:30 PM on Monday, the 18th September. This significant delay and the apparent dishonesty surrounding the delivery timeline have left me extremely disappointed and frustrated. Adding to the troubles, upon receiving the physio table today on the 19th September, I found that one side of the table had a defect that prevented the proper functioning of the pedal release mechanism to secure the table. This malfunction not only hampers the usability of the product but potentially poses a safety risk to the patients. Moreover, the delivery services were far from satisfactory. Despite having selected a delivery option that included a series of amenities such as exact delivery window selection, removal of table pallet and packaging, and full setup, only the basic delivery service was provided. Requests for the setup and debris removal were denied by the delivery personnel, stating that such services were not requested, which contradicts the agreement at the time of purchase. The cumulative effect of these setbacks has caused considerable inconvenience and disruption in our operations. The lack of honesty and accountability showcased during this transaction has not only resulted in wasted time and resources but has also seriously undermined my trust in Astir’s services. I am writing to demand immediate corrective action to address these serious concerns. This should include the swift repair or replacement of the defective product and the fulfilment of all agreed delivery services, without any additional costs incurred on my end. I anticipate a swift, fair, and adequate resolution to these matters, demonstrating Astir’s commitment to customer satisfaction and service quality. Thank you for your urgent attention to these pressing issues. I look forward to your prompt response and rectifying actions. Sincerely,”
Helpful Report
Posted 1 year ago
Nullum P
Verified Buyer
“I had a very frustrating time with the online ordering. Briony by phone was great.”
Helpful Report
Posted 1 year ago
Thank you for your review and feedback, team! We're sorry to hear that the website wasn't cooperating for you and currently have a team looking into this. We look forward to assisting you again soon!
Posted 1 year ago
YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,126 reviews
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