YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,126 Reviews

93 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,126 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Quick response and helped the solve the problem.”

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Posted 1 year ago

Thank you for your 5-Star review! We're so glad to hear that the issue was resolved quickly and easily. This is the level of service we strive for! We look forward to speaking with you again soon 😊

Posted 1 year ago

“Fast and simple.perfect”

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Posted 1 year ago

Thank you so much for your kind words! It's great to hear you had a smooth ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.

Posted 1 year ago

“Excellent friendly service”

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Posted 1 year ago

“Thank you. Very helpful and pleasant customer service”

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Posted 1 year ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!

Posted 1 year ago

“Wery friendly costumer service! Quick delivery!”

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Posted 1 year ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 1 year ago

“Renata dealt with my order quickly and professionally”

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Posted 1 year ago

Thank you for the excellent 5 star rating! We are pleased to hear that Renata dealt with your order quickly and professionally. It's feedback like this that motivates us to keep up the great service!

Posted 1 year ago

“Hello, The quality of your products is high and I really appreciate for providing us these great range of hogh quality products from around the world. I just usually have issue with receiving wrong products especially when I order different sizes of one product say a drill bit, etc. I think if you could assess your warehousing and product picking and packing process, you'll make customer experiences even better. Thanks, Rosa”

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Posted 1 year ago

Thank you so much for your loyalty and for your support! We really appreciate your rating and your feedback regarding the warehouse picking & packing, we will pass this through to the operations team :) Please let us know if there is anything else we can do to improve your experience with us!

Posted 1 year ago

“Rhiannon was so helpful. She was able to tell me quickly that what I wanted is out of stoic and it should be in within a week. The other item I need she identified from my last order, which must have been annoying as I needed help, but she was great about it. Really polite and helpful.”

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Posted 1 year ago

“Prompt service and delivery. Excellent value for money. Will definitely re-order from this Company and recommend to other clinics”

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Posted 1 year ago

Thank you for your 5 star rating , Susan. We appreciate your positive review and it is great to hear that you found our prompt service and delivery excellent value for money. We would love to have you back soon and we thank you for your recommendation to other clinics!

Posted 1 year ago

“Still waiting for the bulk of my order”

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Posted 1 year ago

Thank you so much for taking the time to share your feedback, Lynette. Confirming the order has now been delivered in full, as the second item was on backorder. We are so sorry for the inconvenience but can ensure that you were charged no extra for shipping and the timeframe was displayed on the website. We really look forward to assisting you again soon!

Posted 1 year ago

“Compared to other shops the price was very cheap and delivery was fast.”

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Posted 1 year ago

Thank you for your 5-Stars, Andrew! We're super happy to hear that your shopping and delivery experience was fast and easy 😊 We look forward to working with you again soon!

Posted 1 year ago

“All good ,was happy with the service”

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Posted 1 year ago

“We have had a saga from day one with a Podiatry cabinet purchase with Footmedics. unfortunately initially we were advised of a delay ie June order placed - September estimated arrival date.....this blew out to March the following year after Footmedics having to source a different supplier. The stainless steel top for the cabinet was delivered early on but then of course once the replacement cabinet arrived it did not fit. Still waiting for the changeover of the top to occur. Get the run around with staff and emails.”

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Posted 1 year ago

Thank you so much for taking the time to share your experience with us. We understand the frustration caused by the stainless steel top not fitting the replacement cabinet. Our team has arranged the changeover to ensure a perfect fit. We apologize for any inconvenience this has caused. Improving our communication and customer service is a top priority for us. We appreciate your patience and value you as a customer. If you have any further concerns, please contact us directly. Thank you for bringing this to our attention.

Posted 1 year ago

“I managed to purchase "the last" available Adult Shower Seal, CAL23SS-2 in Australia. You should encourage Mun Global to import more of this product. Regards Eric Tazelaar”

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Posted 1 year ago

Thank you for your review, Eric! It was a pleasure helping you with this order - we're glad you were able to get what you needed! Have a fabulous rest of your week 😊

Posted 1 year ago

“Great communication & great service”

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Posted 1 year ago

Thank you so much for the 5 star rating, Anne. We appreciate your loyalty to us, and we value your comments about our great communication and service. Thank you!

Posted 1 year ago

“Delivered promptly. Thank you.”

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Posted 1 year ago

Thank you Amit, for the 5 star rating that you have given us. We are glad to see that you are a loyal customer and that our services have been delivered promptly. We really appreciate it. Thank you again for considering us.

Posted 1 year ago

“very efficient and helpful”

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Posted 1 year ago

Thank you so much for your 5-star rating! We are very proud of our staff for being very efficient and helpful. We sincerely appreciate your loyalty and we will continue to work hard to provide the best service we can. Thank you again for taking the time to share your feedback!

Posted 1 year ago

“Very quick delivery.”

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Posted 1 year ago

Thank you so much for the amazing 5 star rating Lachlan! We are delighted to hear that your experience was so positive and that the delivery was very quick. We truly appreciate your loyalty as a returning customer. Thank you again!

Posted 1 year ago

“Fantastic very professional service, thank you very much”

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Posted 1 year ago

Thank you so much Marion for taking the time to leave a 5-star rating! It means a lot to us to know that you were satisfied with our services. We are so glad you enjoyed our professionalism!

Posted 1 year ago

“Outstanding service . You will get repeat business for my urinary and associated needs. You promptly answered the phone and sorted out all my questions. Product arrived within 3 to 5 days at Tenterfield, a rural NSW town , near the NSW/Qld border”

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Posted 1 year ago

Thank you so much for your fantastic 5 star rating of YES ! We appreciate your loyalty and are thrilled to hear that you had a great experience with our service - and that you received your package within a timely matter! We thank you for choosing us and we look forward to your next order!

Posted 1 year ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,126 reviews