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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 2,112 Reviews
94 %
of reviewers recommend YES Group | Yes Medical, Astir, Footmedics
4.7
Based on 2,112 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read YES Group | Yes Medical, Astir, Footmedics Reviews

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

did not listen to concernts
Helpful Report
Posted 1 month ago
Thank you for your review, Amelia. We're sorry to hear that you felt your concerns were not listened to during your visit. Your feedback is important to us, and we are committed to ensuring that all of our customers feel heard and valued. We will review our communication processes to improve service in the future. If you would like to discuss this matter further, please feel free to reach out to us directly. Thank you for sharing your experience.
Posted 1 month ago
I had to work out re the email asking for a bank receipt, and didn't like the sound of it. You know scams. Was also told not the owners of cards are ordering products. So see it from a different perspective.
Helpful Report
Posted 1 month ago
Thank you for your thoughtful review! We completely understand your concerns regarding email communications and the importance of keeping your information secure. Rest assured, we prioritize the safety of our customers and take all precautions to ensure a secure process. We appreciate you sharing your perspective, and it helps us improve our communications in the future. Have a wonderful day!
Posted 1 month ago
It's very frustrating that we we make an order we get drips and drabs sent to us not an entire order. Some items can be on back order for ages, yet somehow we can still order them without being told they are out of stck.
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Posted 1 month ago
Very delightful and helpful young lady
Helpful Report
Posted 1 month ago
Thank you so much for your lovely review, Mitchell! We're thrilled to hear that you found our team member Elizabeth delightful and helpful. It's always our goal to provide a warm and supportive experience to everyone we assist! We appreciate your feedback and look forward to helping you again in the future. Have a fantastic day!
Posted 1 month ago
Great service
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Posted 1 month ago
Brooke phoned to let me know we could save money if we tried a different brand of dressings. Always good to save a few dollars, and he was then happy to add one more item to my order as well. Great service, much appreciated.
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Posted 1 month ago
Very efficient and helpful.
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Posted 2 months ago
Thank you for your wonderful review! We would also love to hear it on our Google reviews page! Please follow the link: - https://g.page/r/CYpidURFgTQfEAg/review Thank you again - we love working with you and your Team!
Posted 1 month ago
When answering the phone its needs to be a little formal than just a hello - a name is nice so we can address who we are speaking with.
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Posted 2 months ago
Took my order straight away and is going to look at problem with ordering online.
Helpful Report
Posted 2 months ago
Thank you for your wonderful review! We would also love to hear it on our Google reviews page! Please follow the link: - https://g.page/r/CeLxFYo6F9j5EAI/review Thank you again - we love working with you and your Team!
Posted 1 month ago
Elizabeth is the best saleperson. Thank you again.
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Posted 2 months ago
Thank you for your fantastic review, Joan! We look forward to speaking with you again soon 😊
Posted 2 months ago
Good selection of products under the one site. Prompt product delivery. Thank you
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Posted 2 months ago
Thank you for your fantastic review!
Posted 2 months ago
good experience very pleasant to deal with and quickley handled my call very good experience
Helpful Report
Posted 2 months ago
Thank you for your wonderful review! We would also love to hear it on our Google reviews page! Please follow the link: - https://g.page/r/CeLxFYo6F9j5EAI/review Thank you again - we love working with you and your Team!
Posted 1 month ago
very helpful customer service
Helpful Report
Posted 2 months ago
Thank you for your wonderful review! We would also love to hear it on our Google reviews page! Please follow the link: - https://g.page/r/CeLxFYo6F9j5EAI/review Thank you again - we love working with you and your Team!
Posted 1 month ago
Elizabeth was very plesant on the phone and my order was finalised in a very short time :) Thank you
Helpful Report
Posted 2 months ago
Thank you for your wonderful review! We would also love to hear it on our Google reviews page! Please follow the link: - https://g.page/r/CYpidURFgTQfEAg/review Thank you again - we love working with you and your Team!
Posted 1 month ago
was very efficent and understanding.
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Posted 2 months ago
Thank you for your wonderful review! We would also love to hear it on our Google reviews page! Please follow the link: - https://g.page/r/CYpidURFgTQfEAg/review Thank you again - we love working with you and your Team!
Posted 2 months ago
Very helpful and friendly service, made my purchase very easy. Thank you.
Helpful Report
Posted 2 months ago
Thank you for your wonderful review! We would also love to hear it on our Google reviews page! Please follow the link: - https://g.page/r/CeLxFYo6F9j5EAI/review Thank you again - we love working with you and your Team!
Posted 2 months ago
Team Members are always pleasant :)
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Posted 2 months ago
Thank you for your wonderful review! We would also love to hear it on our Google reviews page! Please follow the link: - https://g.page/r/CYpidURFgTQfEAg/review Thank you again - we love working with you and your Team!
Posted 2 months ago
Experienced and pleasant
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Posted 2 months ago
Thank you for your kind words!
Posted 2 months ago
awesome, everytime I ring they are so helpful with any thing I need. Always get a lovely lady, one less thing to worry about. Cheers Barb
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Posted 2 months ago
We are all blown away by your lovely comments! Thanks so much for taking the time to share you experience with us. It has made our week! We work super hard to make our service easy and smooth, so it's always nice to get positive feedback and see these amazing results. We'd love to work with you again, come back any time!
Posted 2 months ago
YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,112 reviews