Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

“great thankyou”

Posted 1 year ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!

Posted 1 year ago

“always super helpful! Renata is lovely and friendly on the phone”

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Posted 1 year ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 1 year ago

“On Wednesday 1st of November I called Footmedics after reviewing a trolley that had been delivered the day when I was not in. I noticed the trolley was damaged and the wrong colour, not as it appeared on the site. I immediately called Footmedics and was told to take photos and email sales@astiraustralia.com.au. Which I did and received a response which I found not so great. After 48 hrs no one had contacted me or replied. I called again and Renata picked up. In just under an hour. The new trolley had been sent and she arranged a collection of the first order. Renata was excellent and I am really lucky that I called again and she answered. Otherwise I would still be waiting. Just like I am still waiting for someone to call me about my shockwave machine that stopped working 3 weeks ago. I had to get someone to fix it who isn't from Footmedics as we had patients booked and no one has helped. My point is that there is a discrepancy in customer service based off you talk to. It can range from excellent to downright rude.”

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Posted 1 year ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 1 year ago

“Smooth and easy”

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Posted 1 year ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 1 year ago

“Still waiting for part of my order after being told it would be in 3-7 days.”

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Posted 1 year ago

Thank you for your review, team! We've looked into this and can confirm that the first part of the delivery was made the day after the order was placed - please confirm you have received this? The remainder of the order has been on backorder but has now been dispatched and will be delivered in the next couple of days. I trust this resolves your query 😊

Posted 1 year ago

“Elizabeth was extremely pleasant and nothing was a trouble for her.”

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Posted 1 year ago

Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the service we provided We look forward to working with you again in the near future!

Posted 1 year ago

“Ordered and paid for product over the phone on friday Product arrived Monday Great experience”

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Posted 1 year ago

Thanks for your amazing review! We are so excited to hear that your experience with us has been so positive. We pride ourselves on quality products and fast turn-around times, and it's always to rewarding to hear we've delivered on this. We look forward to the opportunity to continue our service with you again soon!

Posted 1 year ago

“Excellent help for a customer need such”

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Posted 1 year ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 1 year ago

“I was disappointed in my response. When I could not complete payment for my product I called the chat line and was told the reason was I had not included my phone number. I then did but the same result. I called the chat line again and was told to call the 1800 number (average response time 3.6 seconds). Not for me. The first call rang and rang and eventually dropped out. My second attempt managed a few rings before, again, dropping out. I called the chat line and there were apologies about staff shortages and people being away, etc. Not good enough. In the end it was Elizabeth on the chat line who processed my order.”

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Posted 1 year ago

“Elizabeth is extremely helpful and friendly. Thank you DVM”

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Posted 1 year ago

Thank you so much for your kind words! It's great to hear you had a smooth ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.

Posted 1 year ago

“excellent service”

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Posted 1 year ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the service we provided We look forward to working with you again in the near future!

Posted 1 year ago

“Seamless experience. Very helpful.”

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Posted 1 year ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!

Posted 1 year ago

“Renata was knowledgeable and professional. She provided excellent service.”

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Posted 1 year ago

Thanks for your amazing review! We are so excited to hear that your experience with us has been so positive. We pride ourselves on quality products and fast turn-around times, and it's always to rewarding to hear we've delivered on this. We look forward to the opportunity to continue our service with you again soon!

Posted 1 year ago

“Elizabeth was efficient and helpful. Quick to answer phone. She sorted a misunderstanding about exactly which catheter bag very cheerfully”

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Posted 1 year ago

Thanks so much for your awesome review! Here at Astir, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. We hope to work with you again in the near future.

Posted 1 year ago

“no issues encountered”

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Posted 1 year ago

Thanks for your amazing review! We are so excited to hear that your experience with us has been so positive. We pride ourselves on quality products and fast turn-around times, and it's always to rewarding to hear we've delivered on this. We look forward to the opportunity to continue our service with you again soon!

Posted 1 year ago

“Very lovely lady to deal with . Thankyou”

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Posted 1 year ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the service we provided We look forward to working with you again in the near future!

Posted 1 year ago

“Yes medical is an amazing supplier for all our medical needs.”

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Posted 1 year ago

Thank you for your wonderful review! This kind of experience is what we try to provide every single time you place an order and we are always happy to assist in any way that we can. Please do let us know if there is anything else that we can do for you and we look forward to working with you again. I hope you have a great afternoon and rest of your week!

Posted 1 year ago

“loading on website takes a long time”

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Posted 1 year ago

Good afternoon Kim, Thankyou so much for your review! So sorry to hear about this, I can assure you that we will try and make our website servers run more smoothly in the future! I hope you have a great rest of your week.

Posted 1 year ago

“on line my order would not go to checkout...so I called and ordered over the phone....delivery the next day...awesome service thanks”

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Posted 1 year ago

Thanks so much for your awesome review! Here at Astir, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. It’s amazing to hear that your order came quickly. We think you'll love it! We hope to work with you again in the near future.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

YES Group | Yes Medical, Astir, Footmedics Reviews