YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,168 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,168 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“She was helpful”

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Posted 2 years ago

Thank you for taking the time to leave us with a 3 star review! We are so pleased to hear that you have found our service satisfactory. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 2 years ago

“Originally ordered this in September 2022”

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Posted 2 years ago

Thank you for your review and feedback! We do sincerely apologise that there was an extensive lead-time on your backorder. We would like to emphasise that is is a rare occurrence, and we are remiss that this was your experience. One of our team will be in touch shortly to arrange a suitable solution to rectify this issue for you. Thank you again for your feedback - we appreciate it very much!

Posted 2 years ago

“Orders are not always available and wait time is not communicated.”

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Posted 2 years ago

Thank you so much for your feedback! We are sorry we missed communicating the wait time for your order. Being openly clear and communicative is so important to us and we are always working on improving this. The lead time for any items out of stock is listed on the website, order confirmation, and invoice. We really look forward to working with you again soon and offering the usual 5-star service we are renowned for.

Posted 1 year ago

“Great website. Great service. Fast shipments.”

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Posted 2 years ago

Thanks for your amazing review! We are so excited to hear that your experience with us has been so positive. We pride ourselves on quality products and fast turn-around times, and it's always to rewarding to hear we've delivered on this. We look forward to the opportunity to continue our service with you again soon!

Posted 2 years ago

“Elizabeth is always fantastic.”

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Posted 2 years ago

Thank you for your wonderful review! This kind of experience is what we try to provide every single time you place an order and we are always happy to assist in any way that we can. Please do let us know if there is anything else that we can do for you and we look forward to working with you again. I hope you have a great afternoon and rest of your week!

Posted 2 years ago

“I got what I needed with kindness, is this day and age its rare...very grateful for the help ordering over the phone”

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Posted 2 years ago

Thank you for your 5 star review. We are so glad that you enjoyed your communication with our Customer Happiness team and we cant wait to speak to you again!

Posted 2 years ago

“Briony was helpful, efficient, knew the product and had a lovely phone manner.”

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Posted 2 years ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish and that you are satisfied with the service we provided We look forward to working with you again in the near future!

Posted 2 years ago

“The website was down so I couldn't email but talking with the live chat person worked well and efficiently and the invoice was emailed through quickly”

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Posted 2 years ago

Thank you for taking the time to leave us with a 4 star review! We are sorry to hear the website wasn't working well for you, but we're pleased to hear that you have found our live chat function helpful. It there for situations just like this! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 2 years ago

“Good friendly service”

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Posted 2 years ago

Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 2 years ago

“very good service - all went well”

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Posted 2 years ago

Thank you for your outstanding review! I am so glad to hear that you enjoyed your experience working with us and that you found our team to be helpful with your every need. Here at Astir, we strive to deliver top quality products to all our customers in order to generate a memorable and unforgettable experience to make your ordering simple and easy! We look forward to working with you again soon :)

Posted 2 years ago

“Easy to order - fast delivery”

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Posted 2 years ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive, and that we were able to produce your order in our lightning fast speeds! We hope to work with you again in future,

Posted 2 years ago

“Iam having trouble with the Astir site being blocked as a malignant site. Very helpful staff who finished the oredr.”

YES Group | Yes Medical, Astir, Footmedics 5 star review on 22nd March 2023

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Posted 2 years ago

Thank you very much for letting us know! We have our tech team working to resolve this issue as we speak. Rest assured, we have had all the necessary approvals by anti-virus software, however some third party IT departments require our website to be white-listed on their end as well. Happy to answer further questions you may have!

Posted 2 years ago

“Was super helpful in light of our account log in not working due to technical issues with your page upgrade.”

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Posted 2 years ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!

Posted 2 years ago

“Elizabeth spoke very clearly and is an excellent company representative.”

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Posted 2 years ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We look forward to working with you again in the near future!

Posted 2 years ago

“Renata was helpful, but an order that I put through over the phone on 16/03/23 had not been shipped yet and when I placed the order I was advised the order would go out the next day, if not the same day. Issue was resolved fast once raised and oferred credit for future purchase.”

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Posted 2 years ago

Thank you so much for your review! We really appreciate your updated feedback and are so glad it was resolved swiftly! We are so passionate about our 5-star service and we really look forward to working with you again soon 😊

Posted 1 year ago

“She was friendly and very efficient.”

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Posted 2 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 2 years ago

“a great company to deal with”

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Posted 2 years ago

Thank you so much for your kind words! It's great to hear you had a smooth ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.

Posted 2 years ago

“Fantastic crew at Astir!”

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Posted 2 years ago

“She was nice and professional.”

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Posted 2 years ago

Thanks for your review and five stars! I am so glad to hear that you enjoyed your experience communicating with us and we really look forward to hearing from you again soon!

Posted 2 years ago

“Great thanks”

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Posted 2 years ago

hank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!

Posted 2 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,168 reviews