YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,126 Reviews

93 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,126 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the assistance received.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating! We are very humbled and pleased that you were very happy with the assistance received.

Posted 1 year ago

“Absolutely brilliant! Rhiannon is an absolute pleasure to get my needs sorted. I love the tracking app. So transparent and accurate. And so fast of delivery. And the delivery guy was very polite and everything was in my order. Definitely my go-to from now on. Yes medical is the best”

Helpful Report

Posted 1 year ago

Wow! Karen, we are blown away with that awesome review. We aim to give the best customer service and offer a great range of products. It is so good to hear that you are happy with everything. We look forward to working with you soon :D

Posted 1 year ago

“good reliable service”

Helpful Report

Posted 1 year ago

Thanks you for your rating! We are grateful for you being a loyal customer and the fact that you appreciate our good, reliable service. We hope you continue to enjoy your experience with us. Thank you again for your feedback.

Posted 1 year ago

“Quick, professionally packed and delivered. Awesome beyond awesome. Great quality products too.”

Helpful Report

Posted 1 year ago

Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!

Posted 1 year ago

“Stock in as I needed, payment easy, pick up at my convenience”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive, and that we were able to produce your order at lightning fast speeds! We hope to work with you again in future!

Posted 1 year ago

“Great service. Delivered the following day!”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5 star rating of YES ! We appreciate your loyalty and are thrilled to hear that you had a great experience with our service - and that you received your package the next day. We thank you for choosing us and we look forward to your next order!

Posted 1 year ago

“Very pleasant and helpful staff on phone”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review. We are so glad that you enjoyed ordering with us! We pride ourselves of delivering the best Customer service time & time again. We look forward to speaking with you soon!!

Posted 1 year ago

“Very helpful, I'm a satisfied customer”

Helpful Report

Posted 1 year ago

Thank you for the 5 stars, we really appreciate it. Here at Astir, we work hard to ensure that our entire ordering process is easy for our awesome customers. Hearing feedback like yours lets us know we're delivering the service we work towards! Thanks again and we look forward to assisting you again soon.

Posted 1 year ago

“Friendly, efficient and delivered on the day requested.”

Helpful Report

Posted 1 year ago

Thanks so much for taking the time to give us five stars! We're super proud of our customer service, so glad to hear your were well taken care of for your order. And of course your review is the highest compliment we can receive! Come back to us any time, we'd love to help you again

Posted 1 year ago

“Great pricing and product range. Super quick delivery. Will buy again.”

Helpful Report

Posted 1 year ago

Thanks for the fabulous 5 stars, Greg! We're so happy to hear your online experience was second to none and that we were able to get your order turned around so quickly. We look forward to working with you again soon!

Posted 1 year ago

“First, Briony was very helpful. She fixed the website error in which the item was advertised for 1 price then it appeared in the cart to be more expensive!! Then your website suggested a cheaper option!!, which in fact is more expensive than the original price of the item that I ordered. The item was: Code 166452 for $48.85 Exc GST then at the cart it became $57.20 plus GST. I ordered items from your website around 1 year ago, when Yes just updated. It is more friendly now, but a price error like that should not occur!! Cheers, Danh”

Helpful Report

Posted 1 year ago

Thank you for your review and feedback, Danh! We appreciate it very much. We're certainly looking into the error that you experienced and sincerely apologise for the confusion. We're glad to hear that it was resolved quickly and easily, and your order was able to be on the way in good time. We look forward to continuing to work with you!

Posted 1 year ago

“Very cheap. Good products”

Helpful Report

Posted 1 year ago

Thank you for your 5-Stars, Jack! We like to live up to our values by creating quality products at fantastic prices, so it's amazing to know we were able to provide this for you! We place customer satisfaction as our number one priority, and your review reaffirms the hard work we put in every day. Once again thank you for your kind words we look forward to working with you again soon!

Posted 1 year ago

“Rhiannon was extremely helpful today! My questions were answered, the order was placed and the payment was processed efficiently and in a timely manner.”

Helpful Report

Posted 1 year ago

Thank you for your amazing 5 star rating! We are so pleased to hear that Rhiannon was extremely helpful and that your questions were answered, order placed and payment processed efficiently and in a timely manner. We appreciate your feedback and are delighted you had a great experience with us.

Posted 1 year ago

“5 stars very helpfull”

Helpful Report

Posted 1 year ago

Thank you for your fantastic review! We're always buzzed to hear that our service was worthy of the coveted 5-stars! 😀 We look forward to assisting you again soon!

Posted 1 year ago

“Helpful quick professional”

Helpful Report

Posted 1 year ago

Thank you for your review, Anne! We're so glad to hear your experience was a positive one. We always strive to deliver this level of service to all of our valued customers, and receiving reviews like your lets us know we're doing just that! Thanks again and we look forward to speaking with you again soon!

Posted 1 year ago

“Loved using you guys! I would yell from the rooftops how efficient the team is. The order was received speedily, and I had full access to the tracking online. All the invoices and payments are online as well. The whole process took less than 20mins compared to any other supplier.”

Helpful Report

Posted 1 year ago

Thank you for your review! Here at Astir we're always striving to deliver quality products and service, so it's always great too hear that we've delivered on this. Thanks again and we look forward to assisting you again soon.

Posted 1 year ago

“Don't expect a fast delivery. 10 days to get across the country? What a joke”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience, Allan. We are very sorry to hear that you had this experience with us as we are known for having very fast delivery. We understand how frustrating it must have been to have to wait 10 days to get your delivery across the country. We use an express courier service and they promise us 2-3 days to Perth so we have got our account manager looking into the reason for the delay on this consignment. Is there anything we can do to make it up to you? We would be very grateful to hear your thoughts on our offer of a $50 store credit to use towards a future purchase so we can demonstrate our usual 5-star service.

Posted 1 year ago

“My ordered box of eye wash was missing and I was sent 10 packs of cotton tips instead of one. When I called and notified as soon as my order arrived, I was asked if I would use them, and if they could invoice me for them, to which I refused, I didn't want ten packs and I don't have the storage for them. Then I was told (not asked) to source a smaller box so they could be returned, and that I would be sent a label, for the courier to collect the following week, which never came. I asked for the missing eye wash to be packed with the second part of my order, which was going to be shipped in the next few days, to which they replied it would be, and it wasn't. The customer service was very lacking and the person was rude when I told them about their mistake. This was my first and last order as I can't afford to be chasing up someone else's mistake and be out of pocket for it.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Louisa! We really appreciate you taking the time to share your experience with us. It's clear that your experience wasn't up to our standard and we are so sorry. We are deeply sorry that we sent you ten packs of cotton tips instead of one, without your consent. We also apologize for the lack of customer service when you reached out about our error. We understand that you have now decided not to place any further orders with us and we respect that decision. We'd love to try to win your trust back - what can we do to make it up to you? What are your thoughts on a $150 store credit to use towards a future order?

Posted 1 year ago

“My experience with Astir had been exceptional until my last order. The last order I placed was lost, despite speaking with a staff member on the day it was sent through, and after 10 days of no order arriving, I had to ring and enquire where the order was up to. It was only then that it was discovered the order was nowhere to be found. Once the order was resubmitted, it then took over 3 weeks for the order to be delivered in full, and then only last week I received an email to advise the order had been resubmitted and was being delivered the next day. I have no idea what was going on with your systems, but there was a gremlin somewhere. I was able to email your sales team and advise them I did not require the order again, but the time it has taken to sort out, follow up and check has been frustrating.”

Helpful Report

Posted 1 year ago

Dear Rachel, Thank you for sharing your positive feedback about your recent experience. We are so glad to hear that you found our experience exceptional previously. We take customer satisfaction very seriously and try our best to provide quality service. We are so sorry for the experience with your last order and have lodged an investigation with the third-party courier regarding the missing stock as we generally have a 98% success rate on all deliveries. Delivery to Dubbo usually takes 2-3 days on our service tier. We would love to offer you a $100 store credit to use towards your next order so we can demonstrate the 5-star service we're renowned for. Please let us know your thoughts and we'd love to assist with any questions you may have.

Posted 1 year ago

“Unbeatable prices, fast delivery and an amazing sales rep. Couldn't recommend YES Medical enough...”

Helpful Report

Posted 1 year ago

Thank you so much for the amazing five star rating Parag! We really appreciate your feedback and loyalty. We are so happy to hear that you had a great experience with our unbeatable prices, fast delivery, and amazing sales reps! We're grateful for you as a customer and hope to continue providing excellent services in the future.

Posted 1 year ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,126 reviews