YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,168 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,168 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Very polite and helpful”

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Posted 2 years ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional. This is the level we always strive for and feedback like yours is so rewarding! 😊 We look forward to working with you again in the near future!

Posted 2 years ago

“very helpful & pleasant.”

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Posted 2 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 2 years ago

“great help thankyou”

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Posted 2 years ago

Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!

Posted 2 years ago

“Very efficient. Placed order immediately.”

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Posted 2 years ago

Thanks so much for your awesome review! Here at Astir, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. We hope to work with you again in the near future.

Posted 2 years ago

“fantastic service as always from the Yes Med team. highly recommend to anyone looking for a medical supplier”

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Posted 2 years ago

Thank you for your kind review, Marlene! We are so happy to hear your experience with us has been so positive, and the service you experienced was of a high level. Thank you also for the recommendations, we appreciate it very much! We hope to work with you again in future 😊

Posted 2 years ago

“Prompt and very helpful assistance with immediate resolution of the issue.”

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Posted 2 years ago

Thanks so much for your awesome review! Here at Footmedics, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. We hope to work with you again in the near future.

Posted 2 years ago

“Couldn’t be more helpful 5 stars is what I rated but I’m not sure it should up”

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Posted 2 years ago

“Renata was efficeint”

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Posted 2 years ago

“Amazing at what they do here”

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Posted 2 years ago

Thanks so much for your awesome review! Here at Yesmed, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. We hope to work with you again in the near future.

Posted 2 years ago

“Deb was great at trying to resolve a website issue I am having. Willing to prioritise the issue to have it resolved and placed my order over the phone , multi-tasking efficiently.”

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Posted 2 years ago

Thank you for your wonderful review! This kind of experience is what we try to provide every single time you place an order and we are always happy to assist in any way that we can. Please do let us know if there is anything else that we can do for you and we look forward to working with you again. I hope you have a great afternoon and rest of your week!

Posted 2 years ago

“problem sorted easily !”

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Posted 2 years ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the service we provided We look forward to working with you again in the near future!

Posted 2 years ago

“Responses and helpfulness was A one. Thank you”

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Posted 2 years ago

“Good customer service. Followed up very quickly”

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Posted 2 years ago

Good Afternoon, thank you for your 4-Stars. We apologise for not being able to give you a discount but we happily sent your order with free shipping as compensation for the inconvenience. We look forward to working with you in the future :)

Posted 2 years ago

“Always a pleasure contacting the team and getting information in a timely manner”

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Posted 2 years ago

“Was very helpful and was quick with the order and assistance”

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Posted 2 years ago

“The person taking the order was very helpful and the transaction was hassle- free. Thanks. Happy New Year!”

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Posted 2 years ago

Thanks so much for your awesome review! Here at Yes Medical, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. It’s amazing to hear that your order came quickly. We think you'll love it! We hope to work with you again in the near future.

Posted 2 years ago

“Good service”

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Posted 2 years ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive! It's always a pleasure working with you! We hope to work with you again in future!

Posted 2 years ago

“Customer service was excellent. However I only had to call due to issues ordering online such as your 60ml luer lock syringes being labeled as catheter tip and several other website glitches. After 4 attempts I finally called and placed the order successfully.”

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Posted 2 years ago

Good Morning Erin, Thank you for your kind words! We apologise for the issues you have experienced with the website. We are in the process of currently doing major updated to ensure this does not happen again. We look forward to working with you in the future :)

Posted 2 years ago

“My order wasn’t processed back when I ordered it 3 weeks ago so I still haven’t received my package.”

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Posted 2 years ago

Thank you for your feedback, Sandra! This is being investigated to ensure it doesn't happen again. We sincerely apologise for the inconvenience caused!

Posted 2 years ago

“Helpful, obliging and efficient staff. Great variety”

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Posted 2 years ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive, and that we were able to provide efficient service! We hope to work with you again in future 😊

Posted 2 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,168 reviews