Atom Tickets Reviews

Name: Atom Tickets
Rating: 1.28

1.3 Rating 115 Reviews

6 %

of reviewers recommend Atom Tickets

Company Reviews

Questions

Metrics

1.3

Based on 115 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible company to deal with. Don't waste your time with customer service they don't care about us the consumers. They are all in it and they are a bunch of scammers. Plus there ticket fees and they don't honor anything for us clients. Find another place to buy tickets.”

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Posted 2 years ago

“This website is a scam! Don't trust them! I tried to buy tickets to see a movie and each time I tried to buy tickets it told me the purchase failed. I tried 3 times and got the same response. I ended up getting charged over $300 and never received tickets. I tried contacting their costumer service but that's just a huge joke. They also won't refund me my money. Only buy tickets from them if your looking to lose your money.”

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Posted 3 years ago

“Trying to purchase two lousy tickets for a movie and the site keeps erroring out with a "This is embarrassing..." message. I thought maybe it was my Google Chrome browser, so I tried Safari with the same results. This site apparently can't accomplish the ONE TASK it's in business for: selling tickets to patrons. Maybe leave it to Fandango and Ticketmaster because Atom is the worst.”

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Posted 3 years ago

“I originally opened my account with yahoo email. I now have an active Gmail account that I want to connect my cell #. All I want to do is add my cell # & I cannot do it. I contacted atom by email. They said they have to delete my yahoo & reset my password in Gmail. I did what they suggested & 3 days later, I cannot get into my account & they do not reply!!!! Cannot even call toll free # to talk to someone live! I order tickets every time there's a promo. So frustrating!!! Not even able to edit my own information online!”

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Posted 3 years ago

“Bought 2 tickets to casablanca in las Vegas but never recieved confirmation so had to fork out an additional 25.00 to get in. Screw these people. And reading other reviews I wish I had never dealt with these №№#########”

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Posted 3 years ago

“The theaters are open but none of the tickets are available. The refunded my purchase in “Atom Cash” and now I am no longer able to even spend the cash. It’s a scam for sure. I should have asked for the cash refund. I knew this website was sketchy.”

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Posted 3 years ago

“Atom allows you to book a movie after it starts but won’t allow you to change it or cancel the order! Spent over $100 on a movie not realizing it was for that day had already started! No Refund!”

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Posted 3 years ago

“Misleading information on the website, horrible customer service response time and overall confusing process.”

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Posted 3 years ago

“Tried to purchase the T-Mobile discount ticket for $4 and it charged me full price. Attempted to cancel within 30 seconds and they refused to issue a refund. Some ridiculous policy about no refunds? Seriously, bad customer service. Customers should not use this platform.”

Helpful Report

Posted 3 years ago

“I tried to purchase promo ticket for 4.00 when checking out after I submitted it. This happened right like 1 hour before show time. It ended up charging me full price. Called them at customer service number, they weren’t talking calls. Recording told me to email them for help. Since they don’t get right back with you by email. It was already past the movie time. Well they refused to issue a refund difference since it was passed the movie show time. Terrible customer service. I actually had to call my bank to get my money back. I was furious at them.”

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Posted 3 years ago

“Horrible Customer Service! They will try to find a thousand reasons to not give you a refund. I will never buy tickets though them ever again. Better buy straight from the theater! Hope they go out of business!”

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Posted 3 years ago

“Again as for other customers they have stolen my money! I canceled tickets to change to a closer theater and they gave me atom cash. I need my money back and they are refusing. They stink!! Do NOT use this service!!”

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Posted 3 years ago

“I clicked on a Cinema for my home town but they sold me tickets to a cinema 20 hours away for a movie that started already because the local theater was sold out. No refund!”

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Posted 3 years ago

“I put my order in for my zip code but did not realize it sent me to a theater 45 minutes away. The night of the movie, I went to my local theater and the employee scanned my ticket for a movie they weren't even showing. I spent the next three days emailing Atom since they have no phone system and after providing ALL the information they requested, they declined to help me. I even requested to use the same tickets the following week and they declined that as well. THIEFS. They literally stole our money. NEVER USE THIS COMPANY!”

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Posted 3 years ago

“Your at a 1.4 for a reason. What are you going to do when you completely go out of business after stealing everyone's money?”

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Posted 3 years ago

“Scam. Tickets were phony.”

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Posted 3 years ago

“Plain and simple, customer service is awful. I bought tickets for a blockbuster premier. Apparently someone else reserved the same seats at the same time. Atom still charged me and didn’t notify me for over an hour that my seats reservation failed. They refunded my tickets but by that time the theater was sold out. I was able to book a different showing the same night directly through the theater and not through Atom. But it was inconvenient and messed up plans for others for the night. I had just signed up for the MegaPass program which has a6 month commitment. It is basically $15/month and gives you two free passes. Not bad if you like to go to the movies. I requested they cancel my membership since I no longer have confidence in their system. They simply quoted company policy and stated that sometimes it happens on busy nights. I asked if they could do anything at all to show they cared about their customer experience and the answer was no. This is my experience, it looks like I’m not alone.”

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Posted 3 years ago

“Worst website I ever used Not user friendly and could not create an account or log in. Do not use. This is a scam”

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Posted 3 years ago

“Attempted to buy tickets program froze up as I was choosing payment. Got out went back in and accomplished it. I recieved notice and scan for last set of tickets. They billed PayPal for both and now say I didn't cancel the tickets I didn't complete.”

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Posted 3 years ago

“If you don't use your tickets in the month issued they evaporate. Not cool Never disclosed. Great idea but ran very poorly Stay away”

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Posted 4 years ago

Atom Tickets is rated 1.3 based on 115 reviews