ATS Euromaster Reviews

Name: ATS Euromaster
Rating: 1.83

1.8 Rating 150 Reviews

19 %

of reviewers recommend ATS Euromaster

Company Reviews

Questions

Metrics

1.8

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how ATS Euromaster made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ATS Euromaster 1 star review on 26th May 2023

James MacLachlan

ATS Euromaster 1 star review on 27th October 2022

Trevor White

ATS Euromaster 1 star review on 16th July 2021

Poornesh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful service at Hexham branch.Rung to order a new tyre as car had a puncture.Booked in for start of following day.When went in the very unhelpful staff member said if it wasn’t repairable they didn’t have the tyre in stock-this the same staff member I’d spoken to the previous day.Claimed they never ask what tyres a car has so they don’t waste time ordering them in if the existing tyre can be repaired.Went to Kwik Fit all done professionally.ATS-bunch of clowns with bad attitude.Avoid.”

Helpful Report

Posted 9 months ago

“Had a 4 wheel alignment done. Found out afterwards that they do NOT adjust the Camber or Castor, just the Toe, Lookup the definition of a 4 wheel alignment anywhere and says all 3 are adjusted; that's what a 4 wheel alignment is. After paying for this inadequate service, I found the ATS site has *in SMALL print* that the Camber and Castor are not included. It's deceptive and disgraceful. Also pictures are only included of the front wheels before and after, not the rear. And what is worse is that when you try and call the ATS center, there is no way to get through to the center that did it, and messages have to be relayed through a Central ATS system that has incredibly long wait times.”

Helpful Report

Posted 9 months ago

“Car went in with lovely cold aircon for a re-gas. Came out broken with no pressure. Absolute clowns”

Helpful Report

Posted 9 months ago

“Had a regas, was assured there was no leak WRONG! Went back wasbtold to drive it for a while, still no cold air, back again to be told ait must be the condenser, quoted £700 to replace! Bunch of cowboys with no idea of what they're doing! Took my car elsewhere, my condenser had a hole and was replaced. Complained to ATS - no chance of a refund but an offer of a free registration- never gonna happen. Will never use this company again and neither will my friends or family.”

Helpful Report

Posted 10 months ago

“Saturday went to get a tyre as I had a puncture from pothole. I appreciate it was 4:30 but garage was empty. Guy on reception said they could fit me in Wednesday. No good really!! Popped to quick fit Sunday morning all sorted with new tyre less that an hour, friendly and great service. As a single women I will be going to them next time.”

Helpful Report

Posted 11 months ago

“Mobile fitting requested through black circles … ATS didn’t attend first time slot, no communication … I had to call them , they just said he’ll be there tomorrow… I rang the next day as they didn’t contact me …. He did arrive, told met wheel locking but was threaded and therefore couldn’t do it …. No attempt nothing …. My neighbour is now doing it , he doesn’t seem to have a problem …. Rang ATS , they weren’t interested and directed my back to black circles … who will refund me the fitting !!!”

Helpful Report

Posted 11 months ago

“Unfortunately will not buy tyres or family from ATS again in the future. As I bought tyres online paid in full then get a call a day later saying the prices were incorrect on website and won't honour price now saying it will take upto 7 days for refund, incredible that when paying for goods they take pay within seconds now stuck waiting for MY money to get different tyres.”

Helpful Report

Posted 11 months ago

“Handbrake cable seized, the guys at ATS were superb. Fast friendly and very helpful. Each time I have used ATS they have been fantastic, well done ATS.”

Helpful Report

Posted 1 year ago

“Do not use this company for regassing auto Aircons By their own admission they are not experts, they do not check for leaks before regassing (Contrary to RAC recommendations) It cost me £109.99 via Groupon and one week later the first time I tried the system it just failed to give any cold air. On my return I was told they could do nothing about it. ATS couldn't tell me if I had a leak as apparently you have no way of checking. They referred me to another garage!! Money forfeited.”

Helpful Report

Posted 1 year ago

“Well done Portslade Brighton branch Was needing tyre puncture repair urgently and staff only to wling to help and fix within the hour Many thanks great team would recommend 👍 👏👏👏👏👏”

Helpful Report

Posted 1 year ago

“Went to ATS ALTRINCHAM TOHAVE MY WHEEL ALINGHNMENT REPAIRED. THHE MANAGER INSISTED I PAID FOR THE WHEEL ALINGHNMENT AND WOULD NOT LET ME TEST DRIVE MY CAR MYSELF. THERE WAS NO DIFFERENCE TO THE WHEELS, SO I ASKED FOR A REFUND. I WOULD NOT RECCOMND THIS GARAGE FOR ANY WORK ATALL.”

Helpful Report

Posted 1 year ago

“Had a quote for brakes last.week when’t in today to. Book car in the. Man. Didn’t know what parts i needed wasn’t interested in. Helping me so went to another garage”

Helpful Report

Posted 1 year ago

“I booked ATS through Black Circles. The fitter snapped my pressure sensor and then said it was already damaged (fairly sure my car's fault log will prove it wasn't). SERIOUSLY, avoid this company.”

Helpful Report

Posted 1 year ago

“I booked through Black Circles at ATS Euromaster in Weston Super Mare 19 March 2024. Appalling attitude and customer service at this location. I asked for tracking to be included in the price I paid to Black Circles. The staff at ATS said they didn't want to do the tracking as they accused me of constantly watching and filming them. The sentry mode was on but I was certainly not constantly filming them. If they were going to be offended or have hurt feelings because of this then they should ask the customer to switch off sentry mode? Also it does make you wonder what they are doing if they were concerned about an activity I could have done simply by watching the tyre fitter from the waiting room, from where it is possible to watch the staff at work. Really bad attitude and rude towards customers, I would not recommend ATS Euromaster to anyone.”

Helpful Report

Posted 1 year ago

“I was going to book my car in for service, MOT & 4 good year tyres. However, after reading the terrible reviews I have decided to ask friends for recommendations…..”

Helpful Report

Posted 1 year ago

“Total incompetence booked 2 tyres and fitting , in person , 1 week in advance . Turned up left car then got a phone call to say they had forgotten to order them . Waste of journey and time .”

Helpful Report

Posted 1 year ago

“On 15/11/23 I arranged online with the Aylesford branch for two new tyres to be fitted. A short while later I received a call from the manager to say that the tyres would be unavailable on the selected day. Not a problem and another day was arranged at 9.30. Reception on that day was frosty/ non-existent/ atrocious and they still hadn’t got the tyres. Astonishingly they hadn’t the courtesy to inform the client who wasted his time and money travelling to their site and back home. ATS failed to offer any alternative solutions whatsoever until prompted. They simply could not care any less. The fitting was eventually completed on a different day. I have many tyres fitted using a variety of suppliers and this was by far the worst customer experience I have ever had.”

Helpful Report

Posted 1 year ago

“booking in a week previous was a waste of time as to busy to fit in so long wait. have lego promotion on yet when sent only proof I have of purchase, booking ref,price paid, time ,name, tyres type, its not enough so promotion is scam. £617 on 4 tyres. last experience with ats they put tyres back in wrong position. front back . cadillac srx has staggered tyres. different size front and rear. could potentially damage transmission. sorry they won't be getting a 3rd try.”

Helpful Report

Posted 1 year ago

“On the 10/10/23 I took my car to have 4 new tyres fitted at Chard branch . they rang me and said the car was ready but a rear wheel stud was sheared off. They just told me it was easy enough to repair, when I complained to customer services they replied on the 27/oct/23 and said they would contact chard Depot about it and eventually came back with the story it had been cross threaded both myself and my son have been in engineering a good number of years and disagreed and they haven't bothered to respond since, will not be using services again or recommend .THEY ARE RUBBISH.”

Helpful Report

Posted 1 year ago

“After a puncture I ordered a replacement tyre of same brand waited a couple of days dropped the damaged wheel off and it was picked up by a family member with the wrong brand of tyre fitted branch answer was we don’t sell that make we fitted one similar price. Why advertise and let people pay for tyres that you don’t even sell and then fit another brand without even asking the customer. Filled out a complaint form couple of weeks ago and have never heard anything. Rubbish customer service!!!”

Helpful Report

Posted 1 year ago

ATS Euromaster is rated 1.8 based on 150 reviews