Atterley Reviews

Name: Atterley
Address: Atterley.com Retail,16 Charlotte Square, Edinburgh
Rating: 4.44

4.4 Rating 580 Reviews

88 %

of reviewers recommend Atterley

Company Reviews

Questions

Metrics

4.4

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5

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Email:

support@atterley.com

Location:

Atterley.com Retail,16 Charlotte Square
Edinburgh
EH2 4DF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service!”

Helpful Report

Posted 6 years ago

Good Morning, Thank you so much for taking time out your day to leave a review of your Atterley experience. It is always great to hear from our customers. We work hard to meet expectations like yours and are so pleased you have had a great experience shopping at Atterley. We hope to see you again soon! Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“so far items/delivery time both good for me.”

Helpful Report

Posted 6 years ago

Hello, I am pleased to hear you have had a good experience shopping at Atterley. It is always so lovely to hear from our customers. Thank you for shopping at Atterley and supporting independent boutiques! Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“Excellent experience, I was informed all through out the process of what the next stagewas. My goods arrived promptly and was damage free.”

Helpful Report

Posted 6 years ago

Hello, I am so pleased you have had an excellent experience at Atterley. It is great to hear you are thrilled with the services provided. Thank you for leaving a review! We hope to see you again soon. Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“reasonable delivery time! Good service”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for leaving a review! We love to get feedback from our customers. It is great to hear you are pleased with the services provided at Atterley as well as the delivery of your order. Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“Love the boots and great price but really disappointed with DHL as a delivery service. First occasion they did not ring the doorbell even though my partner works from home, I found the delivery card in the front garden when I came home from work. The card said would redeliver the following day that didn’t happen, I called and they couldn’t explain it other than to say they were busy! Went online to rearrange delivery and finally arrived. So loved Atterley product and cost and ease of ordering just a shame about the delivery service.”

Helpful Report

Posted 6 years ago

Good Morning Claire, Thank you for taking time out of your day to leave a review on your Atterley experience. I am glad to hear you had a great experience with the ordering process and item received. However, I do apologise you did not have a smooth experience with delivery. Your feedback is much appreciated and has been forwarded to our customer service department. Our customer service department will investigate with DHL to understand why this happened to ensure it does not happen again. We are always happy to resolve any issue you may be facing with delivery by contacting support@atterley.com. We are happy to communicate with DHL to ensure your delivery experience is as positive as possible. Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“I shave ordered a few times and it’s always been a very good experience. Fast shipping, and the shoes are always perfect!”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review. It is great to hear from you. I am so pleased you have enjoyed your experiences at Atterley! We have so many gorgeous shoes on site, I am so glad you love the shoes you ordered. We look forward to seeing you again soon! Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Order process went smoothly. Items arrived on time and in pristine condition”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review. It is always great to hear from our customers! I am so pleased your order came in good time and I hope you love the item you ordered :) We hope to see you again soon. Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“Brilliant service - thank you! :)”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave a review of your experience at Atterley. It is great to hear you are happy with the service provided. We love to hear such positive feedback from our customers. Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Excellent service, speedy delivery. Really have only an experience that was smooth enough to make me want to return as a customer. Thank you!”

Helpful Report

Posted 6 years ago

Good Morning Rina, It is so lovely to hear from you. Thank you for leaving us a 5 star review. I am so pleased you are happy with your Atterley experience. We aim to provided the best service available to our customer so it is great to hear we are meeting our high standards! We look forward to seeing you again soon :) Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“Beautiful products and great service.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review on your Atterley experience. We love to hear from our customers! I am so glad you love the products on site and well as the service provided. Thank you so much for shopping at Atterley and supporting independent boutiques! Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“I ready recommend Atterley to 2 off my friend and they loved it too.. Thank you Atterley, keep up the good work.”

Helpful Report

Posted 6 years ago

Good Morning, This review has really put a smile on our faces. We are so pleased to hear you have been recommending Atterley to your friends and that they love Atterley too! We are so happy you love the shopping experience with us and we look forwards to seeing you and your friends again soon! Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“Huge range of products and great service and delivery.”

Helpful Report

Posted 6 years ago

Good Afternoon, It is always great to hear from out Atterley customers. Thank you for taking the time to leave a review on your experience. We truly appreciate the feedback. We are so pleased to hear you love the products on offer as well as the services provided at Atterley. We hope to see you again soon! Kindest regards, Chloe Atterley Customer Care

Posted 6 years ago

“Great shopping experience with Atterley - prompt service and the item was beautifully packaged !”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review on your Atterley experience! We are so pleased to hear you had a great shopping experience at Atterley. We aim to ensure the best products as well as services are provided so it is fab to hear we are meeting the high standards set by ourselves. Thank you again, Emma Atterley Customer Care

Posted 6 years ago

“Such a great site. Beautiful clothes and, oh my, the shoes! Really speedy delivery, superb customer service. If I had to choose only one website to shop from, this would be it!”

Helpful Report

Posted 6 years ago

Hello Lydia, Wow! What a fantastic review!! We agree, the selection of products - especially the shoes - is fantastic! (Although we may be a bit biased). It is brilliant to hear you are so pleased with the sites on site as well as the service provided. We really appreciate you helping to share the word about us. We really do have the best customers. We look forward to seeing you again soon. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Very pleasant online experience.”

Helpful Report

Posted 6 years ago

Good Afternoon. We're so happy to hear that you enjoyed shopping with us. Thank you for taking the time to leave a review on your shopping experience. We hope to see you again soon! Kind regards, Chloe Atterley Customer Care

Posted 6 years ago

“Easy on line shopping quick delivery”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review, it is great to hear from our customers. We are so happy that you find shopping on Atterley smooth and easy. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“My T shirt was fab, gorgeous fabric and arrived very promptly, beautifully wrapped. Atterley offer an eclectic range of designers and a great service. Thank you!”

Helpful Report

Posted 6 years ago

Hello Alison, Thank you so much for this great 5 star review! Your kind words have really put a smile on the Atterley team faces. We are so glad you love the top you have received as well as the service. The top is gorgeous! We look forward to seeing you again soon. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Great service, and just different!”

Helpful Report

Posted 6 years ago

Good Afternoon Kathryn, Thank you so much for your kind words and a 5 star review! I am so glad to hear you are pleased with the service provided at Atterley. It is great to hear we are hitting the mark. Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Everything went very well and the item arrived on the expected date. I am very satisfied with the service.”

Helpful Report

Posted 6 years ago

Hi Helena, It is always great to hear from our Atterley customers, thank you for taking time out your day to leave a review of your experience. We work hard to meet expectations like yours and are so pleased you have had a great Atterley experience. We hope to see you again soon! Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Loving the choice of fashion brands, more indie in feel but still classical. Everything I have bought fits really well and is stylish.”

Helpful Report

Posted 6 years ago

Good Afternoon Miss Ransley, Thank you for leaving such a lovely review - this really put a smile on all our faces! We work hard to ensure a great selection of products are on Atterley for our customers to choose from. We are so glad to hear everything you bought fits well and you feel stylish in your new items. We count ourselves lucky for having customers like you. We look forward to seeing you again soon! Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

Atterley is rated 4.4 based on 580 reviews