Atterley Reviews

Name: Atterley
Address: Atterley.com Retail,16 Charlotte Square, Edinburgh
Rating: 4.44

4.4 Rating 580 Reviews

88 %

of reviewers recommend Atterley

Company Reviews

Questions

Metrics

4.4

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5

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Email:

support@atterley.com

Location:

Atterley.com Retail,16 Charlotte Square
Edinburgh
EH2 4DF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like your clothes. The prices are (how to say) ok and your custommerservice excellent”

Helpful Report

Posted 6 years ago

Hello Vivi, Thank you for your lovely review. We love to hear feedback from our customers. We look forward to seeing you again! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Always enjoy browsing the website and making a purchase. Love finding different brands. Excellent customer service.”

Helpful Report

Posted 6 years ago

Good Afternoon Kirsty, Many thanks for your review! We love to hear feedback from our customers. I am so glad you are pleased with your experience at Atterley and our Customer Service Team. It is wonderful to hear you love browsing out site and shopping with us. Thank you so much for shopping at Atterley and supporting independent boutiques. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Excellent and fast service”

Helpful Report

Posted 6 years ago

Good Afternoon Lisa, Thank you for your 5 star review - it is always so lovely to get feedback from our customers :) I am so pleased to hear you have had a great Atterley experience. We strive to ensure the best service are provided by us so it is great to hear we are hitting the mark. Thank you for shopping at Atterley. Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“Super quick delivery. Sweater as described and arrived beautifully packed. I couldn’t ask for more!”

Helpful Report

Posted 6 years ago

Hello Louise, It is lovely to hear from you. Thank you for leaving a review of your Atterley experience! We aim to ensure the best products as well as services are available at Atterley so it is great to hear you are happy with your order. Thank you so much for shopping at Atterley and supporting independent boutiques. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Very good selection and quick answer when I asked more information.”

Helpful Report

Posted 6 years ago

Good Afternoon Lara, Thank you for taking the time out of your day to leave a 5 star review. It is always so lovely to get feedback from our customers. I am so pleased to hear you have had a great Atterley experience. We strive to ensure the best service are provided by us so it is great to hear we are hitting the mark. Thank you for shopping at Atterley. We hope to see you again soon. Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“Shipping time is too long Are there any taxes included? Did not clearly inform the local freight company”

Helpful Report

Posted 6 years ago

Good Afternoon, A member of our customer support team will be in touch to resolve this issue. Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“very food and fast service”

Helpful Report

Posted 6 years ago

Hello Ioanna, Thank you for taking the time to leave a review! I am so pleased to hear you are impressed with the services and products available at Atterley. Thank you for shopping at Atterley and supporting independent boutiques. We hope to see you again soon! Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“The dress was perfect and arrived really quickly.”

Helpful Report

Posted 6 years ago

Good Afternoon Irene, It is so lovely to hear from you! Thank you for leaving a review on your Atterley shopping experience. We are so glad you are happy with the products on offer as well as the service provided by Atterley. Thank you for shopping with Atterley and supporting independent boutiques. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Received my order less than 3 days after purchasing - super fast and reliable!”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your 5 star review ! It is always so lovely to get feedback from our customers. I am so pleased to hear you have had a great Atterley experience. We strive to ensure the best service are provided by us so it is great to hear we are hitting the mark. Thank you for shopping at Atterley. Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“Almost everything was good, except of the Fact that I’m the one who had to send you a massage and to find out that the item that I ordered wasn’t in stock at the store. But once I sent you a massage, the answer came fast and answered my question about the item and it’s status.”

Helpful Report

Posted 6 years ago

Good Morning Tal, Thank you for leaving a review of your Atterley experience. We love to hear feedback from our customers! I am so glad you are pleased with the items you have purchased. Thank you for shopping at Atterley, we hope to see you again soon :) Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“I am very happy with the order, fest delivery !”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for leaving a review of your Atterley experience! I am so pleased to hear you are thrilled with the products you have received as well and our speedy delivery. We hope to see you again soon :) Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Excellent”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review of your experience at Atterley. We love to hear such positive feedback from our customers. Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“I recently purchased a dress from Atterley and the service was prompt and efficient”

Helpful Report

Posted 6 years ago

Good Morning Gail, Thank you for taking the time to leave a review! It is great to hear you have enjoyed your Atterley shopping experience. We always aim to ensure our customers have the best experience possible. We look forward to seeing you again soon. p.s Your dress is gorgeous! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Hi. I never write reviews, I should tho... I was impressed with the speed how fast Atterley delivered my shoes from an Italian shop to Sydney, Australia. I think it was a week or maybe 10 days all together. Very happy with the service.”

Helpful Report

Posted 6 years ago

Good Morning Attila, Thank you so much for leaving a review, it is great to hear you are so pleased with your shopping experience at Atterley. We are so honoured you have taken time out of your day to give us feedback, especially if it something you dont usually do. It is so lovely to hear from our customers, I am so pleased your order got to you in good time. Thank you so much for shopping at Atterley and supporting independent boutiques. We hope to see you again soon! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“offer the bargain price, and fast delivery”

Helpful Report

Posted 6 years ago

Hello, Thank you for your 5 star review! We really appreciate it. I am so pleased to hear you are happy with the delivery service as well as our competitive prices. We hope to see you again soon. Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Love my shoes, super fast delivery”

Helpful Report

Posted 6 years ago

Good Morning Maritza, Thank you so much for taking the time out of your day to leave a review on Atterley. It is great to hear you love your shoes - they really are gorgeous! I am so pleased you are happy with your order. Thank you for shopping at Atterley. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Verything was great thanks!”

Helpful Report

Posted 6 years ago

Good Afternoon Lindsay, Thank you for taking the time to leave a review on your shopping experience. We aim to ensure every customer has a great shopping experience with us so it is excellent to hear we are getting it right :) We hope to see you again soon! Thank you so much for shopping at Atterley. Kind regards, Chloe Atterley Customer Care

Posted 6 years ago

“Pls include courier charges during order billing for the total bill. I don’t like the idea of paying separate courier charges upon delivery. So troublesome.”

Helpful Report

Posted 6 years ago

Good Afternoon Khar, Thank you for taking time out of your day to leave feedback on your Atterley experience, we are always looking for ways to improve the customer experience. All taxes and duties are included in the final price at checkout as well as all shipping fees. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Fast shipping and brand item for reasonable price”

Helpful Report

Posted 6 years ago

Hello Maija, We're so happy to hear that you enjoyed shopping with us and that you are pleased with the good and services at Atterley. Thank you for taking the time to leave a review on your shopping experience. Thank you so much for supporting independent boutique by shopping at Atterley. We hope to see you again soon! Kind regards, Emma Atterley Customer Care

Posted 6 years ago

“Ordered shoes. Came 48 hrs later. Seamless.”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for your feedback, it is great to hear from you. We are so pleased you are thrilled with the service provided at Atterley! Thank you so much for shopping at Atterley and supporting independent boutiques. Kindest regards, Chloe

Posted 6 years ago

Atterley is rated 4.4 based on 580 reviews