Atterley Reviews

Name: Atterley
Address: Atterley.com Retail,16 Charlotte Square, Edinburgh
Rating: 4.44

4.4 Rating 580 Reviews

88 %

of reviewers recommend Atterley

Company Reviews

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Metrics

4.4

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5

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Email:

support@atterley.com

Location:

Atterley.com Retail,16 Charlotte Square
Edinburgh
EH2 4DF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The purchase was very easy and I had my sandals in Spain in less than three days. Outstanding service!!”

Helpful Report

Posted 6 years ago

Good Afternoon Paula, Thank you so much for taking the time to leave such a positive review. It really puts a smile on our faces when customers get in touch about their Atterley experience. It is great to hear your shoes got to you in such good time. We look forward to seeing you again soon. Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“Absolutely fantastic service from Atterley. Items delivered to Spain within days and all as advertised. Atterley is a brilliant fashion site, with up to the minute design. Something for everyone in style and price.”

Helpful Report

Posted 6 years ago

Good Afternoon Michelle, We're so happy to hear that you enjoyed shopping with us. Thank you for taking the time to leave a review on your shopping experience, it really is a lovely one! We aim to ensure every customer has an excellent shopping experience at Atterley so it is excellent to hear we are getting it right. Thank you so much for shopping at Atterley. We hope to see you again soon! Kind regards, Chloe Atterley Customer Care

Posted 6 years ago

“Quick and prompt delivery. Good packaging.”

Helpful Report

Posted 6 years ago

Hello Peter, Thank you so much for taking the time to leave a review. It puts a smile on our faces when customers get in touch about their Atterley experience! We look forward to seeing you again soon. Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“Good price , little delay with the shipment(2/3 days whithout tracking details) but the "problem" was immediately (few hours) solved after an email to the customer service.”

Helpful Report

Posted 6 years ago

Hello Christophe, Thank you for letting us know about your Atterley experience, we love to hear feedback from our customers. I am glad you are pleased with the service provided by our customer support team. They are always happy to help! We look forward to seeing you again! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Fantastic range of products at competitive prices. Fast and reliable international delivery.”

Helpful Report

Posted 6 years ago

Good Afternoon Vincent, Thank you for taking the time to leave such a lovely review. It is really great to hear you are impressed with the edit of our brands - we work hard to curate only the best products for our Atterley customers. We are also so pleased that you are happy with the service provided. Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“Excellent”

Helpful Report

Posted 6 years ago

Thank you for leaving a review. It is great to hear you are pleased with your experience at Atterley. We hope to see you again soon. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Fast response to help for any inquiry/problems.easy to communicate.”

Helpful Report

Posted 6 years ago

Good Afternoon Siti, Many thanks for your review! We love to hear feedback from our customers. I am so glad you are pleased with your experience at Atterley and our Customer Service Team. Thank you so much for shopping at Atterley and supporting independent boutiques. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“I had to email Atterley in that I did not receive one of my ordered garments. It was eventually sent to me after 2 weeks of having ordered it.”

Helpful Report

Posted 6 years ago

Hello, Thank you for making us aware of this. A member of our customer support team will be in touch to resolve this issue. Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“I ordered a dress and trainers. The dress was dispatched right away, but no info about the trainers, so I wrote them first time. Few days later they dispatched the trainers, but as they did not communicate, I ordered the trainers from another shop and wrote to them second time, that I do not want the trainers no more. As there was still no reply, a week after my first letter I wrote third time to ask my money back. And now nearly 2 weeks they still have not answered me! Absolutely outrageous customer service! Regret the ordering!”

Helpful Report

Posted 6 years ago

Hello, Thank you for making us aware of this. A member of our customer support team will be in touch to resolve this issue. Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“Robe commandée, reçue en 48h. Je recommande”

Helpful Report

Posted 6 years ago

Merci beaucoup pour votre commentaire. Nous aimons entendre les commentaires de nos clients. Je suis heureux que vous soyez satisfait de votre expérience chez Atterley. Nous sommes impatients de vous revoir! Merci beaucoup, Chloe Atterley Service à la clientèle

Posted 6 years ago

“Really happy with my order. Lovely shoes, fantastic price, quick delivery and good communication with Customer Services. Would use again an probably will very soon!”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time out of your day to leave such a positive review. It really puts a smile on our faces when customers get in touch. I am so pleased to hear you are happy with your order! We look forward to seeing you again soon. Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“Good quality item. Fast delivery service.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave a review! I am so pleased to hear you are impressed with the services and products available at Atterley. Thank you for shopping at Atterley and supporting independent boutiques. We hope to see you again soon! Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“I received my goods and it was all so quick!!! I’d recommend . The shoe quality is also top class wow!”

Helpful Report

Posted 6 years ago

Good Morning Siza, We are so glad to hear you are happy with the product and service provided. Your shoes are gorgeous! Always great to hear from a happy customer. Thank you for shopping with Atterley, we hope to see you again soon! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Item arrived quickly and exactly as described will buy again from this firm”

Helpful Report

Posted 6 years ago

Hello, We are so pleased to hear you love the products on offer as well as the services provided at Atterley. It is always great to hear from our Atterley customers. We truly appreciate the feedback. Kindest regards, Chloe Atterley Customer Care

Posted 6 years ago

“I was happy with my order. The only bad thing was that I was informed about the delay of the delivery and reasons of it only after I asked why it wasn’t shipped yet.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for leaving a review! It is great to hear you are pleased with your order. We are always looking for ways to improve the customer experience so have taken your feedback on board to improve going forward. Thank you so much for shopping at Atterley and supporting independent boutiques. Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“My experience with Atterley so far has been seamless. The problem is with DHL. They said they'd deliver Friday so I stayed in all day. It didn't happen. Then Monday. Didn't happen. O Tuesday I got a notification saying it would be delivered but by that time I'd gone to another address so I had to wait a day until it could be delivered there. Which made me realise it probably never was going to be delivered on the Friday anyway....”

Helpful Report

Posted 6 years ago

Hello Suzanne, Thank you for taking the time out of your day to leave a review of your experience shopping at Atterley. We really do appreciate the feedback you have given. We have taken your comments regarding DHL on board and I have passed them on to the relevant department. We are always looking for ways to improve to ensure each customer has the best possible experience with us so your review is very useful :) We hope to see you again soon. Kindest regards, Chloe Atterley Customer Care

Posted 6 years ago

“Ordered online, very easy to deal with”

Helpful Report

Posted 6 years ago

Good Morning Beverley, It is great to hear from you. Thank you for leaving a review, we really appreciate it! I am so pleased you have had a lovely experience shopping with us. Thank you so much for shopping at Atterley and supporting independent boutiques. Kindest regards, Chloe Atterley Customer Care

Posted 6 years ago

“The customer service is not only very fast, but also very useful. The product is good quality and beautiful. The shipping is very quick, too.”

Helpful Report

Posted 6 years ago

“It's really quick to get my package. My product is very beautiful and good quality. The customer service is also great. Very happy for this online shopping”

Helpful Report

Posted 6 years ago

Good Morning Yan, Thank you for such a lovely review! It is always great to hear from our customers. We work hard to bring the best products and service to our customers, we are so happy this has been reflected in your Atterley experience :). It is great to hear you are so pleased! Thank you for shopping at Atterley. We look forward to seeing you again soon. Kindest regards, Chloe Atterley Customer Care

Posted 6 years ago

“Great service”

Helpful Report

Posted 6 years ago

Good Morning Sharella, Thank you for leaving a review of your Atterley experience! I am so pleased to hear you are thrilled with the service provided at Atterley. We really do aim to ensure each customer has the best shopping experience possible to it is fab to hear we are getting it right! We hope to see you again soon :) Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

Atterley is rated 4.4 based on 580 reviews