Atterley Reviews

Name: Atterley
Address: Atterley.com Retail,16 Charlotte Square, Edinburgh
Rating: 4.44

4.4 Rating 580 Reviews

88 %

of reviewers recommend Atterley

Company Reviews

Questions

Metrics

4.4

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5

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Email:

support@atterley.com

Location:

Atterley.com Retail,16 Charlotte Square
Edinburgh
EH2 4DF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXCELLENT ITEMS”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for leaving a review of your Atterley experience. We love to hear feedback from our customers! I am so glad you are pleased with the items you have purchased. Thank you for shopping at Atterley, we hope to see you again soon :) Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Very good experience. Faster shipping ever”

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Posted 6 years ago

Good Morning Ilaria, I am so pleased you have had a great experience at Atterley. It is lovely to hear you are thrilled with the fast delivery of your items. Thank you for leaving a review! We hope to see you again soon. Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“Excellent”

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Posted 6 years ago

Hello Beatriz, I hope you are well and having a lovely day. Thank you for taking the time to leave a review on your shopping experience, it is always so lovely to hear from our customers. Thank you so much for shopping at Atterley and supporting independent boutiques. Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Very happy with the shoes I ordered, they came quickly.”

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Posted 6 years ago

Hello, Thank you for taking the time out of your day to leave a review on Atterley. I am so pleased you have had an excellent experience at Atterley. It is great to hear you are thrilled with the services provided. Thank you so much for leaving a review and shopping at Atterley. Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“I buying a lot online Your service is by far one of the ones! I had a bro lemme with my order and a women named Clair war amazing”

Helpful Report

Posted 6 years ago

Good Morning Heli, It is so lovely to hear from you! Thank you so much for your lovely words. We love to hear feedback from our customers. I am glad you are pleased with your experience at Atterley. We look forward to seeing you again! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Thank You for excellent service and Contact...:)”

Helpful Report

Posted 6 years ago

Good Morning Magdalena, Thank you for taking the time to leave a review of your experience at Atterley. It is great to hear you are happy with the service provided. We love to hear such positive feedback from our customers. Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Very good!!!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review on your shopping experience. We are thrilled to hear that you enjoyed shopping with us. We hope to see you again soon! Kind regards, Lucy Atterley Customer Care

Posted 6 years ago

“Excellent speedy service to Australia . Shipping costs very reasonable. Tracking great. Couldn't be happier.”

Helpful Report

Posted 6 years ago

Many thanks for your review. We love to hear feedback from our customers. I am glad you are pleased with your experience at Atterley. We aim to provide only the best products and services, it is always great to hear from our customers that we are meeting our high standards. I hope you love your items and we hope to see you again soon! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“No hassle, easy to order service. Great communication. Arrives on time.”

Helpful Report

Posted 6 years ago

Good Morning, We're so happy to hear that you enjoyed shopping with us. Thank you for taking the time to leave a review on your shopping experience. We aim to ensure every customer has a fab shopping experience at Atterley so it is excellent to hear we are getting it right :) We hope to see you again soon! Thank you so much for shopping at Atterley. Kind regards, Chloe Atterley Customer Care

Posted 6 years ago

“very quick delivery,bought jeans for a very good price”

Helpful Report

Posted 6 years ago

Hello, I am so pleased you have had an excellent experience at Atterley. It is great to hear you are thrilled with the services provided as well as the item you received. The jeans are gorgeous! Thank you for leaving a review! We hope to see you again soon. Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“Quick delivery. Very satified.”

Helpful Report

Posted 6 years ago

Hello, We're so happy to hear that you enjoyed shopping with us. Thank you for taking the time to leave a review on your shopping experience. Thank you for supporting independent boutique by shopping at Atterley. We hope to see you again soon! Kind regards, Emma Atterley Customer Care

Posted 6 years ago

“Excellent communication trop order to delivery.Quick and efficient.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave a review of your experience at Atterley. We love to hear such positive feedback from our customers! It is great to hear you are happy with the service provided. We really strive to ensure our customers are kept well informed and delivery is efficient so it is great to hear we are getting it right. Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“I Was sent the wrong item. Staff refused to send out the correct item until I had sent a picture of the item I had received. This meant I would not receive the replacement in time. The colours on the website aren’t true representations of the clothes (admitted by your own staff). Same items are listed at different prices. The lack of phone number meant trying to resolve the issue was time consuming and stressful.”

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Posted 6 years ago

“A very prompt service”

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Posted 6 years ago

Hello, Thank you for your 5 star review - it is always so lovely to get feedback from our customers :) I am so pleased to hear you have had a great Atterley experience. We strive to ensure the best service are provided by us so it is great to hear we are hitting the mark. Thank you for shopping at Atterley. Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“I also had a note from the owner of the boutique which sent me the shorts thanking me for my custom which I thought was very professional.”

Helpful Report

Posted 6 years ago

Hello Pamela, I hope you are well and having a lovely day. I am so pleased to hear you enjoyed your handwritten note from the boutique owner - it really is a lovely personal touch! Thank you so much for your 5 star review, we hope to see you again soon. Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Some items arrive immediately but others i am stll waiting for 3 items. Emails saying completed.”

Helpful Report

Posted 6 years ago

Good Morning Christine, Thank you for taking the time out of your day to leave a review on your Atterley experience. It is always fab to hear from our customers. Atterley is an online marketplace for independent boutiques around the world. I can see your order was fulfilled by multiple boutiques. Therefore, items arrived separately. I do apologise about the confusion caused by this. Thank you for shopping at Atterley and supporting independent boutiques. We hope to see you again soon! Many thanks, Emma Atterley Customer Care

Posted 6 years ago

“Two weeks in and still waiting for my parcel to arrive. The package was sent off with the wrong paperwork so it got stuck in the UK for a couple days. Then it arrived in Canada without a commercial invoice so several days more waiting for them to clear up that issue. Then the package finally arrives at my door but they neglected to fill out the form correctly so I was presented with a duties and taxes bill that was about half the cost of the dress. So now I have spent the better part of a week talking with DHL (and emailing Atterley several times a day) trying to sort out the issue. Literally the worst online buying experience I have ever had. With my luck it will be the wrong dress when it finally does get here :(”

Helpful Report

Posted 6 years ago

Hello, Thank you for getting in touch and letting us know this. A member of our customer support team will be in touch to resolve this issue. I apologise for any inconvenience which was caused. Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“Quick and efficient”

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Posted 6 years ago

Good Morning Kim, It is so lovely to hear from you! Thank you for leaving a review of your Atterley experience. It is great to hear your order got to you in good time :) We hope to see you again soon. Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Extremely fast shipping!!! I’m very pleased with my purchase and will definitely be ordering again.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you so much for taking the time out of your day to leave such a lovely review! We really appreciate you doing so. It is great to hear you are pleased with the shipping as well as the item you received. We really strive to ensure only the best products and services are provided by Atterley so it is great to hear we are getting it right. We look forwards to seeing you again! Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Great service! Love my new shoes!!!”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review of your Atterley experience! I am so pleased to hear you are thrilled with the shoes you have received as well as the service provided at Atterley. The shoes really are gorgeous!! We hope to see you again soon :) Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

Atterley is rated 4.4 based on 580 reviews