Atterley Reviews

Name: Atterley
Address: Atterley.com Retail,16 Charlotte Square, Edinburgh
Rating: 4.44

4.4 Rating 580 Reviews

88 %

of reviewers recommend Atterley

Company Reviews

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Metrics

4.4

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5

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Email:

support@atterley.com

Location:

Atterley.com Retail,16 Charlotte Square
Edinburgh
EH2 4DF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair a lovely shoes in the sale. I have had so many compliments. The choice on Atterley is great and will shop again”

Helpful Report

Posted 6 years ago

Good Morning Sharon, Thank you so much for taking the time to leave a review, we really appreciate your feedback. We are so glad you love your order. It is fab to hear you have had lots of compliments on your new shoes, they really are gorgeous! Thank you again for leaving such a great review! We hope to see you again soon. Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Great service, delivery arrived within the stated time”

Helpful Report

Posted 6 years ago

Good Morning, Thank you so much for taking the time to leave a review, we really appreciate your feedback. We are so pleased to hear you are pleased with the speedy delivery! We hope to see you again soon. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Ran out of the size I had ordered but found me a suitable alternative the same day which I still received the next day. Fantastic!!!”

Helpful Report

Posted 6 years ago

Dear Danielle, It is so great to hear from you! Thank you so much for leaving such a brilliant review of your experience shopping with Atterley. We are thrilled that our Customer Care was able to find you a suitable alternative in a short space of time. I hope you enjoy wearing your product and have a lovely weekend! Kindest regards, Savannah Atterley Customer Care

Posted 6 years ago

“Item arrived well packaged and quickly. Lovely to be able to use Collectplus which is very convenient. Item was gorgeous.”

Helpful Report

Posted 6 years ago

Good morning Lucy, Thank you so much for taking the time out of your day to write a five-star review of your shopping experience with us. We really appreciate you doing so! Atterley Customer Care is thrilled to hear you enjoyed our partnership with CollectPlus, as well as your gorgeous product! We are so glad to hear you loved the convenience of shopping with Atterley, and I hope to see you again soon. Best wishes, India Atterley Customer Care

Posted 6 years ago

“Very helpful. Cashmere joggers really nice and warm.”

Helpful Report

Posted 6 years ago

Good morning, I hope you are well and have had a great week! Thank you so much for taking the time to leave Atterley a five-star review. It really does make our day to hear from happy customers. We are so pleased you love your cashmere joggers - enjoy wearing them, and I hope to see you again soon! Best wishes, Kelly Atterley Customer Care

Posted 6 years ago

“Great place to find niche labels and it feels good to be supporting independent (and often women-owned) businesses.”

Helpful Report

Posted 6 years ago

Good afternoon Melissa, I hope you are well and have had a great week so far! Thank you so much for taking the time out of your day to leave Atterley such a kind review. We really appreciate you doing so, and we are so thrilled to hear you love supporting independent boutiques as well as our varied range of products. We hope to see you again soon and enjoy wearing your cardigan, it is so lovely! Best wishes, Kelly Atterley Customer Care

Posted 6 years ago

“Delivery took ages and longer than the stated time.”

Helpful Report

Posted 6 years ago

“Great showcase of brands big and small with some really different pieces. Speedy delivery.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for such a great review of your experience with Atterley! We really appreciate you taking the time to leave a five-star review. We are thrilled to hear you love our mixture of independent boutiques to larger brands, as well as our speedy shipping. I hope to see you again soon and have a great rest of your week! Kindest regards, India Atterley Customer Care

Posted 6 years ago

“Great experience so far!Great choice of brands and styles. I received my items on time. I will purchase there again!”

Helpful Report

Posted 6 years ago

Good morning Valentina, I hope you are well and having a great week! Thank you so much for taking the time out of your day to leave Atterley a five-star review. It is fantastic to hear you love our curated selection of brands and styles, as well as our speedy delivery. Looking forward to seeing you again soon, and enjoy your items! Kindest regards, Kelly Atterley Customer Care

Posted 6 years ago

“ordine perfetto e velocissimo! grazie”

Helpful Report

Posted 6 years ago

Ciao Catia! Grazie mille per aver lasciato una recensione gentile della tua esperienza di acquisto. Siamo molto lieti di sapere che ami il tuo articolo e la nostra spedizione rapida. Auguri, Savannah Atterley Customer Care

Posted 6 years ago

“Product as described. Timely delivery. Will order again.”

Helpful Report

Posted 6 years ago

Good morning, I hope you are having a great day! Thank you so much for leaving a five-star review of your shopping experience with Atterley. It means so much to us to hear from happy customers. We are very happy to hear that you enjoyed our shipping methods and your product! Looking forward to seeing you again soon. Best wishes, Kelly Atterley Customer Care

Posted 6 years ago

“Very good, impressed with the speed an email was sent apologising for a dress not being available and funds immediately back in PayPal”

Helpful Report

Posted 6 years ago

Good afternoon Sue, Thank you so much for taking the time out of your day to leave a five-star review of your shopping experience with Atterley. We loved hearing from you! We are very pleased to hear that you were impressed with our customer service and our efficient returns. I hope to see you again soon, and have a brilliant week! Kind regards, India Atterley Customer Care

Posted 6 years ago

“Easy”

Helpful Report

Posted 6 years ago

Good afternoon Alex, Thank you for leaving a four-star review of your shopping experience with Atterley! We hope to see you again soon. Kindest regards, Savannah Atterley Customer Care

Posted 6 years ago

“Lovely stuff”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your kind review of Atterley! We really appreciate hearing from you. I hope you have a great day and thank you again! Great to hear that you love our products as much as we do. Kindest regards, Kelly Atterley Customer Care

Posted 6 years ago

“Good range, competitive pricing. Delivery by DHL who aren't my preferred courier and in my (limited) experience returns can take a while.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for leaving a review of your shopping experience with Atterley. We really appreciate you doing so. At Atterley HQ we are really pleased to hear that you enjoyed our excellent range of products and our pricing. We hope to see you again soon, and have a fantastic week! Best wishes, Tobias Atterley Customer Care

Posted 6 years ago

“I never received the dress that I ordered. I emailed customer service but no one bothered to reply.”

Helpful Report

Posted 6 years ago

“I only recently discovered Atterley and so far I have nothing but good things to say. I struggle to find retailers who stock classic styles that appeal to me, as well as jeans that fit me as I'm tall and slim, and on Atterley I found a huge number of items that I would wear. I soon ordered 5 pairs of jeans and trousers from them, and 4 out of 5 of their suppliers sent their items very quickly, wrapped in lovely packaging, and every single pair fit perfectly - this is in no small part thanks to Atterley's sizing charts on the website, as 3 of these pairs were in Italian sizes which I had not bought before. Only one pair was too small for me, which I had to return. Incidentally, this was also the last pair to arrive, arriving in plain packaging with the jeans themselves ever-so-slightly grubby and some of the tags removed and placed in the back pocket. However, Atterley have already received my return and refunded me the cost of the jeans faster than any other retailer I've ever dealt with. I don't often leave reviews as most retail experiences tend to be fairly mediocre, however I've been extremely pleased with Atterley and would highly recommend them.”

Helpful Report

Posted 6 years ago

Good Morning Kayleigh, Thank you very much for taking the time out of your day to leave a five-star review of your experience shopping with independent-retailer, Atterley. It really means the world to us to hear from happy customers here at Atterley HQ! We are truly grateful for your feedback and your positive comments, as well as the constructive criticism we can improve on to ensure more happy customers like you. I hope you love wearing your new trousers - I love all of them! We hope to see you again soon and once again, thank you very much for such a great review. Have a brilliant week. Kindest regards, Kelly Atterley Customer Care

Posted 6 years ago

“The clothes are great and everything is shipped and received within a few days.”

Helpful Report

Posted 6 years ago

Good morning, Thank you so much for leaving a five-star review of your shopping experience with Atterley. We really appreciate you doing so! We are very pleased to hear that you received your items within a few days, and I hope you love your items! Have a great day and thank you for supporting independent boutiques. Best wishes, India Atterley Customer Care

Posted 6 years ago

“Items are beautifully packed and arrived quickly. Happy experience!”

Helpful Report

Posted 6 years ago

Good morning, Thank you so much for taking the time to leave such a lovely review! We are so thrilled to hear you enjoyed a happy experience shopping with Atterley. It really does make all the difference when your purchases are packaged beautifully. I hope to see you again soon! Kindest regards, Kelly Atterley Customer Care

Posted 6 years ago

“Very fast delivery and friendly service”

Helpful Report

Posted 6 years ago

Good morning Anne, Thank you for taking the time to write a review! We really appreciate you doing so. We are very pleased to hear you enjoyed our friendly customer service :) I hope you are enjoying wearing your new scarf! Kindest regards, Kelly Atterley Customer Care

Posted 6 years ago

Atterley is rated 4.4 based on 580 reviews