Atterley Reviews

Name: Atterley
Address: Atterley.com Retail,16 Charlotte Square, Edinburgh
Rating: 4.44

4.4 Rating 580 Reviews

88 %

of reviewers recommend Atterley

Company Reviews

Questions

Metrics

4.4

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5

Visit Website

Email:

support@atterley.com

Location:

Atterley.com Retail,16 Charlotte Square
Edinburgh
EH2 4DF

Write Your review

Tell us how Atterley made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 of the same t-shirt, all money was taken, but have only received 1. I am in the process of trying to find out what's happened to the other 2 t-shirts and it is SO frustrating only being able to contact via email as there is no customer service phone number. The frustration continues ..... I will not be recommending Atterley to anyone.”

Helpful Report

Posted 3 years ago

I'm so sorry that there was an issue with your order Penny. I can see that you have been speaking to our online chat team just this morning who confirmed that the boutique had missed that the order was for three of the same shirt. I can see our team confirmed that we are speaking to the boutique now and will confirm an update for you later on today with the tracking details. So sorry again for the issues here, I hope our response and solution of the problem will give you cause to review the 1 star review on here!

Posted 3 years ago

“Placed an order , the money was taken for my account but no confirmation email of my order was sent. There’s also no where on site to track my order. Disappointed”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your review, I am sorry to hear that you have experienced issues since that order was placed. If you could please contact our support team at support@atterley.com with you name and email address then we should be able to locate the order for you and investigate why no email confirmation was received. If you could please reference this review on your email that will help us ensure that this has been resolved.

Posted 3 years ago

“I think this company is bogus. Took money out of my account and then told me item unavailable. Now awaiting response. If this matter is not resolved I will be taking up the issue with the fraud team at my bank.”

Helpful Report

Posted 3 years ago

Many thanks for taking the time to reach out for us. I am sorry on this occasion that the item that you ordered with us was not available. We represent many boutiques that provide us with regular and frequent updates on stock that avoids this sort of issue aside on an exceptional basis. It is such a disappointing experience that we are doing all we can to reduce as much as possible. Although there is not a name against the review I will reach out to our support team to try and understand the issue and ensure we have this in hand and I am sure they will respond to you promptly. I hope you will trust us enough to try purchasing from us again in the future despite this experience.

Posted 3 years ago

“Brought some trainers. Now dhl are demanding £53 pounds import tax. I fought this was a uk company”

Helpful Report

Posted 3 years ago

Mr Copper, many thanks for taking the time to provide a review on this issue that you faced. We have of course raised a query with DHL urgently on this as no customer should be contacted around additional costs further to placing an order with us. I know also that the customer service team reached out to you on this issues immediately and resolved this to your satisfaction. So sorry again that you were contacted in this way.

Posted 3 years ago

“Ordered a pair of trainers for my partner for his birthday , atterley took the money but then decided to tell me it was out of stock , so frustrated !!! Take out of stock items off your website , waiting for a refund!”

Helpful Report

Posted 3 years ago

Many thanks for taking the time to reach out for us. I am sorry on this occasion that the item that you ordered with us was not available. We represent many boutiques and work to update stock as frequent as possible with them, but on very rare occasions we do let customers down here. I hope you will trust us enough to try purchasing from us again in the future despite this experience.

Posted 3 years ago

“Dispatch was quick and I LOVE the selection of brands and boutiques, always find something new.”

Helpful Report

Posted 3 years ago

“Their clothing is not legit. You can check the URL in the parajumper website to see if it's an offical online retailer and it got no match from the site.”

Helpful Report

Posted 4 years ago

Hi Omar, Many thanks for your review. We should point out that Atterley is an online platform which represents boutiques so whilst you will not find Atterley listed on brand online retailer sites, all of our boutiques are authorised stockists. We are playing a part in helping these boutiques through a very tough time where most are shut and unable to reach their usual customer base. I hope you were able to find something on our site that worked for you!

Posted 3 years ago

“Reviewing based on interview experience. If an applicant takes the time to attend an interview, the least the company could do would be to send a follow up email. Will not be buying again based on this lack of basic human decency.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Firstly, I made and order and did not receive email confirmation. Have emailed support and have gotten a reply. To my greatest dissapointment, item differs from what I ordered. Read some reviews that the refunds were not received.”

Helpful Report

Posted 5 years ago

Hi Jacqueline, many thanks for taking the time to leave some feedback for us. I am so sorry that there appears to be a mix up with the order that you have received. I can see that our customer service team have been in constant contact with you since you first flagged the issue for us this week and that we are trying to understand where the issue arose with the boutique responsible. I can assure you, that there will be absolutely no issue with a refund in full if the item is not to your satisfaction. Thank you for your patience whilst we work hard to resolve this for you.

Posted 5 years ago

“Excellent website and first class and efficient customer service. So helpful and supportive when resolving any problems. Thank you Peter and team. Five stars 🌟”

Helpful Report

Posted 5 years ago

“Ordered a jacket a week ago have contacted the company and they have said they are trying to get information on the order that was 3 days ago I have still heard nothing back Terrible customer service”

Helpful Report

Posted 5 years ago

Hi Joe, I am very sorry that in this instance we let you down with the communication on the order. Our customer service team were working hard for the boutique to ship the jacket out promptly but in this instance were not getting the speed of reply we usually insist on. We have made it clear to them that going forward orders must be shipped within 24 hours of order receipt. I am very sorry again that in this instance we let you down.

Posted 5 years ago

“I returned Michael kors sandals two weeks ago and still have not received refund. I have sent photo of tracking number to Erica Yoplansky who keeps writing to say they are still looking for the sandals! Please refund my money.”

Helpful Report

Posted 5 years ago

“Fabulous service, speedy response to communications, will definitely shop again.”

Helpful Report

Posted 5 years ago

“Easy & efficient with good prices, too! The perfect deal.”

Helpful Report

Posted 5 years ago

“Excellent delivery and returns. Refunded promptly as well. Great service”

Helpful Report

Posted 5 years ago

“Thank you for bringing these fab boutiques together for shopping convenience!”

Helpful Report

Posted 5 years ago

“Easy site to navigate. There was some delay in my order being shipped. However James Eccleshall in customer service was very helpful and efficient in sorting it out for me. He went above and beyond and kept me updated. I will be shopping here again as it’s a great site but most of all because of the customer service I received.”

Helpful Report

Posted 5 years ago

Thank you Joanne for taking the time to provide us with feedback on your experience. I'm sorry that there was a delay with the order but delighted that we took care of you whilst the order was waiting to be shipped! We look forward to seeing you back at Atterley soon

Posted 5 years ago

“Really quick delivery and easy ordering/returns.”

Helpful Report

Posted 5 years ago

“My purchase was executed very quickly. It was a gift that didn’t work out but the return process was excellent as well! Rebecca Adler”

Helpful Report

Posted 5 years ago

Atterley is rated 4.4 based on 580 reviews