Atterley Reviews

Name: Atterley
Address: Atterley.com Retail,16 Charlotte Square, Edinburgh
Rating: 4.44

4.4 Rating 580 Reviews

88 %

of reviewers recommend Atterley

Company Reviews

Questions

Metrics

4.4

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5

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Email:

support@atterley.com

Location:

Atterley.com Retail,16 Charlotte Square
Edinburgh
EH2 4DF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very difficult receiving the parcel as it had to be signed for then the code I was given didn’t work for the locker I had it sent too.”

Helpful Report

Posted 6 years ago

Good Morning Kylie, I do apologise you had difficulties with receiving your order. I have alerted our customer care team of your issue. One of the customer care team will be in touch with you soon! We strive to ensure each customer has the best shopping experience possible when ordering with Atterley. Thank you for shopping at Atterley and supporting independent boutiques. Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“The order arrived very quickly and was beautifully packaged. I will use Atterley again”

Helpful Report

Posted 6 years ago

Good Morning Muriel, I am so pleased to hear you are pleased with the delivery service at Atterley. Thank you for taking the time out your day to leave a review on your experience. Thank you for shopping at Atterley and supporting independent boutiques. We look forward to seeing you again soon! Kindest regards, Chloe Atterley Customer Care

Posted 6 years ago

“Good delivery service”

Helpful Report

Posted 6 years ago

Good Morning Gemma, Thank you for taking the time to leave a review. It is always great to hear from our customers! I am so pleased you are happy with the delivery service provided :) We hope to see you again soon. Many thanks, Lucy Atterley Customer Care

Posted 6 years ago

“Delivery was prompt and good choices available on website.”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review of your Atterley experience. We aim to ensure the best products as well as services are available at Atterley so it is great to hear you are happy with the selection of items on site. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Excellent service”

Helpful Report

Posted 6 years ago

Good Afternoon, We are so glad to hear you are happy with the service provided! It is always great to hear from a happy customer. Thank you for shopping with Atterley, we hope to see you again soon! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“The service is exceptional; the goods were sent straight away, very well wrapped. The postage to Australia was much cheaper than with other companies. I’m impressed and will be returning to order more. Thank you!”

Helpful Report

Posted 6 years ago

Good Afternoon Jana, It is so lovely to hear from you! Thank you for taking the time to leave feedback on your experience shopping at Atterley. We aim to ensure each customer has a special experience at Atterley so it is great to hear we are achieving this goal. We are thrilled to hear you will be returning - we can't wait to see you again! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Arrived in a few days good communication”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for taking the time to leave a review, it is always great to hear from our customers. I am so pleased you are happy with the services provided at Atterley. I hope you love your items! Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“Excellent service would highly recommend”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review - we love hearing from our customers! It is great to hear you are pleased with the service provided by Atterley. We hope to see you again soon! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Very quick delivery, was impressed with the service and will shop with Atterley again”

Helpful Report

Posted 6 years ago

Good Evening Sarah, Thank you for leaving a review! We really appreciate hearing from our Atterley customers. I am so glad to hear you are impressed with your shopping experience with us. We set the bar high so it is brilliant to hear we are meeting our high standards. We look forward to seeing you again soon! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“I had a positive experience shopping with Atterley and received good communication about my delivery and clear instructions on how to return.”

Helpful Report

Posted 6 years ago

Hello, It is great to hear you have had a great experience at Atterley! We strive to ensure the best service is available for our customers so it is fab to hear we are meeting the mark. We hope to see you again soon. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Beautiful range of clothes and accessories, quite special and different from the High Street.”

Helpful Report

Posted 6 years ago

Hi, Here at Atterley we really celebrate independent style and love working with new brands you might not find anywhere else! It is great to hear you love the range of products on site, we really try our best to ensure our customers have the best selection of clothes, shoes and accessories available to stay ahead of the trends. Thank you for taking time out your day to leave a review! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Very impressed with the service and the quality of the item bought. Thank you”

Helpful Report

Posted 6 years ago

Hello Julie, Thank you for giving Atterley a 5 star rating! We really appreciate you taking the time to leave a review on your experience. I am so glad you are pleased with the products and services. We hope to see you again soon! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Excellent range of brands. Prompt service.”

Helpful Report

Posted 6 years ago

Hello, We are so glad to hear you are pleased with the service provided at Atterley as well as the products on offer. We hope to see you again soon! Many thanks for your feedback. Kindest regards, Chloe Atterley Customer Care

Posted 6 years ago

“Found the ordering and delivery / returns extremely simple and straightforward. The website can be a bit clunky when browsing - the descriptions of items could be more detailed and often items are shown with only one view, compared with other websites this isn't very positive.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you so much for leaving a review on your Atterley experience. I am so glad you found ordering as well as returning goods to us a very easy process. We really appreciate this feedback regarding the shopping experience and product descriptions and images. I have passed your comments on to the relevant departments. We are always working to improve so this feedback is great!! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“great service and products”

Helpful Report

Posted 6 years ago

Hello, It is always great to hear from out Atterley customers. We truly appreciate the feedback. We are so pleased to hear you love the products on offer as well as the services provided at Atterley. Kindest regards, Chloe Atterley Customer Care

Posted 6 years ago

“Great clothes, great service.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for taking the time to leave a review, it is always great to hear from our customers. I am so pleased you are happy with the products and services provided at Atterley. We hope you love your items and hope to see you again soon! Kindest regards, Lucy Atterley Customer Care

Posted 6 years ago

“I'm new to Atterley, and my first shopping experience was first class. Not only did I find a really unusual item I wanted at a reduced price (Saint Laurent tribute sandals in metallic red), but they arrived promptly and immaculately packed. Even better, my shoes are beyond stunning. Thank you!”

Helpful Report

Posted 6 years ago

Good Afternoon Donna, Thank you for taking time out your day to leave us a 5 star review. It is so lovely to hear from you! I am so pleased you are happy with your Atterley experience. We aim to provided the best products and services available to our customer so it is great to hear we are meeting our high standards! We look forward to seeing you again soon. Kindest regards, Chloe Atterley Customer Care

Posted 6 years ago

“Always a pleasure to use the Atterley site. Purchasing is easy and deliveries prompt.”

Helpful Report

Posted 6 years ago

Good Morning Jayne, It is great to hear from you. Thank you for leaving such a lovely review! It is great to hear you have enjoyed your Atterley shopping experience. We always aim to ensure our customers have the best experience possible :) Great to hear we are meeting our high standards! We look forward to seeing you again soon. Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Quick and efficient service”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time to leave a review. It is always great to hear from our customers. I am glad to hear you are pleased with the service provided at Atterley. We hope to see you again soon! Many thanks, Chloe Atterley Customer Care

Posted 6 years ago

“Really good, quick delivery”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for leaving a 5-star review! Always great to get feedback from our customers. I am so pleased you have had a great experience shopping at Atterley. Many thanks, Emma Atterley Customer Care

Posted 6 years ago

Atterley is rated 4.4 based on 580 reviews