“Hidden monthly charges applied without warning. Company uses manipulative and deceptive tactics to select FlexPass to charge customers without clear consent for additional charges. This behavior resulted in almost 150 USD losses for my family.”
“Ä° can not access my membership to cancel my subscription. They do not reply to my messages or my e-mails. Their chat line is never open. They are very bad. Do not be tempted to use them!”
“This company performed an unauthorised charge on my card. They advertised the book 'Psychopath Free' for 9.95USD and I purchased the book. They decided to conveniently charge me again in a few weeks claiming I purchased the book on a "pass". I never signed up for anything like that nor did I authorise to be signed up for such a thing. I will be raising a dispute with my bank as this is a fraudulent charge.”
“I have gone thru the process of correcting my ignorance by cancelling my account about 5 months ago. I’m continuing to be charged 9.95 a month.
Ive deleted my acct I have bo passwords I have nothing. At thus point I want a refund for 5 months of them scamming me. Very frustrated. I work hard for my living I do not have an automated system stealing money while sitting my butt
Elaine suber 850-443-1055
I want my refund by check.
There may not be anyone there smart enough to write a check.
If you ever thought about ordering a book from this place, I will not even honor it as a business but a SCAM
I AM ANGRY
!”
“Worst app ever for audiobooks. Books are overpriced as compared to audible and audiobooks. They deduct money monthly from your account but you don’t get a book- they claim it’s for discounts but it’s made redundant by the fact that even with said discounts their books are more expensive. I have been trying to get a refund to no avail. I strongly warn people against using this book store.”
“Cancelled my subscription with AudiobookStore and they just keep on charging my credit card. Haven't been able to talk to them due to claimed issues with their phone system.
There's a lot of sympathy via email correspondence, no action though.
As stated by others, sketchy at best.
I'll be going with Audible or going without.”
“I ordered a book in error and contacted the company immediately to exchange the book. I was told that they don’t do exchanges and that they are sorry for any inconvenience. 🤬”
“These people are criminals. Purchased one book then they started charging me every month. I did not authorize this charge. Customer service doesn’t exist. You message on the app no body gets back. I email them they say the email is not on record I provide proof that the email I provided is the one on my app. They can’t find it. I show proof of the money coming out of my account they can’t find it. You can’t cancel a subscription you never authorized. Then when I became frustrated they said my tone was unacceptable and stopped responding to my emails. I’ve contacted consumer affairs and lodged a complaint and I had to cancel my card. Absolute nightmare. Do not use these horrible American people.”
“The app is clumsy, and so I didn't use it much. When I came to want to cancel no one gets back to you but they keep taking their monthly payment out of your bank account. They are not an honest company I have found.”
“They charged me every month for a osubscription that I didn't sighn up for, didn't notice for five months!
I just wanted to buy one book, very disappointing.”
“So many red flags after talking to customer service! I ordered 1 book from this company. I was barely able to finish it. Download speed was incredibly slow and the app is full of glitches. I also thought it was a 1 time charge. Little did I know that my account was being charged monthly. When I contacted customer service for help, their line was set up to automatically go to voice-mail. I did not receive a call back. Then I emailed. Over 10 times I emailed. It doesn't matter if you are satisfied. It doesn't even matter if you have been using the product or not. There are no refunds from this company. Only emply apologies and attitude. On top of that the "customer service line" blocked my number, and the person who was emailing with me magically got promoted to manager during our email chain!”
“Their discount cost me 3 times as much while using a secured credit card. Trying to figure out how they recharged my card with a revolving Security Pin???? I wished I could rate in the negative but the only choice is at least one star to show a rating - do not fall for their so call best price - it will cost you when you cannot cancel in their app & have to log into their website - reputable firms have greater visibility & accessibility in their apps than on their website for security & safety reasons! Run!!! Do not enter you credit card!!!”
“I love this app. There's a huge selection of books and the pricing is better than I've found anywhere else. Customer service was great also the one time I had a question. Highly recommend!”
