Australian Direct Reviews

Name: Australian Direct
Address: 2 Mallet Street, Kunda Park,, Sunshine Coast
Rating: 4.84

4.8 Rating 6,341 Reviews

97 %

of reviewers recommend Australian Direct

4.8

Based on 6,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Australian Direct Review The Kick-Ass Rain Shower

Visit Website

Phone:

07 3123 4715

Email:

marketing@australiandirect.com.au

Location:

2 Mallet Street, Kunda Park,
Sunshine Coast
4556

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Australian Direct 5 star review on 9th April 2024

Anonymous

Australian Direct 5 star review on 27th January 2023

348

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered a 12v pump but S it has only just been sent today I can’t tell you anything about what it’s like”

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Posted 4 years ago

“Great product happy with the service. Keep up the good work”

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Posted 4 years ago

Thanks for the feedback Liam! We keep our shipping rates standard at what we are charged via couriers, this means we keep our product prices lower and don't have to increase their prices to make up for the shipping costs which is common practise when offering discounted or free postage.

Posted 4 years ago

“Website was hard to complete, should be much easier and less confusing”

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Posted 4 years ago

Hey Uwe, thanks for taking the time to leave some feedback.

Posted 4 years ago

“Shopping experience, OK.”

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Posted 4 years ago

Hey Gregory! Thanks for taking the time to leave a review mate.

Posted 4 years ago

“Website was not easy to use as has to redo order 3 times did not rcogonize my email address”

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Posted 4 years ago

Sorry to hear that Nathan! Normally email addresses don't cause issues as there are many different types. So this seems a bit out of the ordinary and something we will look into.

Posted 4 years ago

“Price is good but price of freight is to expensive”

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Posted 4 years ago

Hey Jason, thanks for the honest feedback. Shipping costs have increased after the events of this year, but we expect these to potentially lower eventually as the world returns to normal. Thanks mate

Posted 4 years ago

“Everything fine except when I had a quote I had to jump through numerous hoops to actually place the order. Aspects of Quoting,/Ordering need attention on the site.”

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Posted 4 years ago

Hey mate! Thanks for leaving some honest feedback, we'd love to know more about your experience so we can look at making this process easier in the future.

Posted 4 years ago

“Bought something yesterday”

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Posted 4 years ago

Exciting!

Posted 4 years ago

“You guys were pretty much ahead of other suppliers online but are slowly being caught up by you competitors. They are all pretty much providing free shipping and competitive gear at competitive pricing. I went with your product due to the promo discount on YouTube but with the $60 shipping didn’t save much but was enough to get you slightly ahead of your competition. I know it’s hard for all businesses at present but it is also hard on buyers as well”

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Posted 4 years ago

Hey Graham, thanks for the feedback! We really appreciate it and will take it into consideration. Thanks for choosing Aus Direct and KickAss!

Posted 4 years ago

“Product is good.”

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Posted 4 years ago

Hey Matt, thanks for your review

Posted 4 years ago

“I only just put order in. On backorder so have to wait. Can't answer any questions as no product yet”

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Posted 4 years ago

“Haven’t received yet but shipping quickly hopefully it’s as good as my friends say they are!”

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Posted 4 years ago

I'm sure we will live up to the reputation :)

Posted 4 years ago

“I found the site easy to browse but found the website to have on way to send a email, had to ring to find the email address which was responded promptly. Apart from that a very professional site with great utube information.”

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Posted 4 years ago

Thanks for the feedback Chris.

Posted 4 years ago

“Still waiting on my goods to be delivered to be able to give a true review. However, the purchase part of my dealings has been pretty painless”

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Posted 4 years ago

“Hi guys your service was on time thankyou kindly”

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Posted 4 years ago

Thanks Ross!

Posted 4 years ago

“Awesome Product but Don’t like paying Over $100 for Postage”

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Posted 4 years ago

“Haven't received my order yet. Still on back order. If Daniel reads this can you please reply to my email please..”

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Posted 4 years ago

Thanks Lyle - Daniel will call you now.

Posted 4 years ago

“The online purchase process was easy however the item I ordered is on back order. This was not clear at the time of purchase and I was advised via email a day after. I would not have ordered the product If I had known or needed it sooner. I am awaiting a response to my email.”

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Posted 4 years ago

Thanks Anon.

Posted 4 years ago

“Couldn’t get ahold of anyone about tracking a delivery”

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Posted 4 years ago

Hi Cody, we will get our customer service team to call you directly with some tracking information.

Posted 4 years ago

“Great online shopping catalogue however let down by product workmanship and warranty process. Will continue to buy products due to convenience.”

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Posted 4 years ago

Australian Direct is rated 4.8 based on 6,341 reviews