Name: Auto Europe
Rating: 1.14

“Comprei um seguro adicional de proteção a franquia., para a minha surpresa a funcionária do balcão me explica que esse Seguro não é válido aqui na EUROPCAR. HELLOOOOO!???? DON'T trust this company (AUTO&EUROPE) IS A FRAUDULENT POLICY”

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Posted 4 years ago

“Scam! Booked and paid for a car which was never delivered. There was no car available at the pickup point, nor was there any reservation known. Auto Europe customer service didn't help and left me in the cold. Negotiated that I could hire a new car myself (not easy in Xmas season) and charge the price difference. When I claimed this price difference, they never responded. Now 3 emails reminders and 4 calls to customer service further, still no answer. Don't hire with them!”

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Posted 4 years ago

“Please avoid Auto Europe. The rates they quotes contain hidden costs, that you will only realize once you pick up the car or return the car. In our case: only allowed to drive 50 miles per day ... or pay a big fine. In another case: the car came without any insurance (if we would crash the car, we had to pay the entire cost of the car ourselves).”

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Posted 4 years ago

“AVOID Auto Europe at all costs. Booked a car from Enterprise in Marseilles airport through Auto Europe. When we turned up the woman working at Enterprise simply said that there were no cars remaining. No explanation given. So we had to book another car, at great cost through another car hire company. On speaking to Auto Europe about this they reassured us that a full refund and compensation for the new booking would be made to the paying account. Four months later, ten phone calls and endless emails... still no refund. They are blaming Enterprise but as the brokers, and the ones who took our money, it is up to them to return it to us. Their 1.1 star rating speaks for itself however just in case: NEVER EVER USE AUTO EUROPE.”

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Posted 4 years ago

“BAD CUSTOMER SERVICE - as a loyal customer for many years and having booked a lot of car hires through Auto Europe all over the world, I carelessly left my credit card behind yesterday. On arriving in Amsterdam, I was told my car hire was cancelled as I couldn't provide a credit card; obviously I had debit cards but they weren't good enough. The customer service was shocking and I lost a few hundred £s through their inability to provide decent customer service. Be safe and go elsewhere guys and girls”

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Posted 4 years ago

“I used this company through a comparison website which led me to the wonderful company called Green Motion. The biggest mistake I've ever made. Don't be fooled by Thier competitive prices, they get the rest of the money out of you by insisting on extra insurance. Then they will get you with the fake damage charges. Check out the reviews on these guys, it's shocking. Unfortunately I didn't do my homework and used them. Auto Europe, you should be ashamed of yourselves being associated with scam artist like this. And you should be ashamed for repeatedly sending people their way. I've never had any issues with hire vehicles before so wasn't too suspicious when I hired from Green Motion. I didn't think I would have to inspect every mm of the car to protect myself. Absolute shocking company.”

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Posted 4 years ago

“I thought I must write a review, as everyone seems to only write bad reviews now days. I booked a car for the first time with Auto Europe, after reading reading these reviews. I was worried I had made the wrong decision, I emailed Hertz South Africa from the UK and they confirmed they received my booking. I arrived at the airport early and Hertz were very helpful and accommodated this. I took full cover option with my booking, and unfortunately I had damaged the vehicle slightly. There were no issues, and as so far have had no further issues or heard anything from Hertz or Auto Europe regarding my rental. I would like to say I have received 10 out 10 service from both parties involved. Thanks guys, you made our holiday great!”

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Posted 4 years ago

“I have been using service from auto Europe from the very first time in 2014 when we rented a car on Fuetaventura for 5 and a half years. But last time my experience was completely spoiled by the requirements to provide a credit card to block some amount as usual and when I said that I never had one and usually used my debit card I have been told that it doesn't work that way anymore. I called to support in Auto Europe and explained the situation and I was told that they can't do anything about that and that I'm going to loose all money which I have already prepaid. When I tried to explain that previously I never had any problems I've been told to better read t&c. I said that this is emergency and I can't afford myself to loose 200 EUR and maybe there is some way to make one off exception for long time customer - the answer was that I should deal with my problems myself and this is not Auto Europe fault (what I totally accept). On my comment that they going to loose a customer forever they didn't reply anything. Sorry Auto Europe I will never going to use your service again. Ready to pay more, but to be normally treated. So long.”

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Posted 4 years ago

“Simply Avoid!!!!!!!!! Simply Avoid, they rob you in style. they are a trap.. Hidden charges, extra charges, and you WILL NOT get your money back. They are also using agents the brokers like MoneySuperMarket and you think its a great deal they take the money and when you arrive to pick your booked vehicle they ask you for 1500 euros or extra charges per day.. or say goodbye to your money that you paid, they will then say, you should have read our term and conditions... which was not even given or provided at the time of booking... Pay an honest provider a bit more and you know there ar eno hidden and traps on the way!!! AVOID THEY HAVE NO ETHICS NO MORALS”

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Posted 4 years ago

“I booked a car through internet, pickup Brindisi airport, rental company "Sicily by car". The rental company refused to provide me with a car due to the fact I had a debit card and but a credit card. I actually have a "World Elite Mastercard", which indeed is a debit card. Of course the requirement for a debit card was written in the tiny lines of the contract. Of course they would not reimburse the amount of the one week rental I already paid. I sent Auto Europe a refund request, they just sent me back a chapter of the contract mentioning the requirement for a debit card. Here is a triple issue: 1° If debit cards are not accepted -which they are entitled to decide- why do they accept advance payment with a debit card? 2° Why don't they reimburse for a service that has not been provided? 3° Why don't they clearly warn customers about this potential issue while reservation is been made? This is called cookery I think. Not talking about Sicily by Car that has been totally helpless, as opposed to the next door agency at the airport that provided me with a car at the same price and which generously accepted my World Elite Mastercard payment.”

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Posted 4 years ago

“Hired a car , arrived to find no car as mine had been given away to someone else. I had informed them I was going to be late, but did not matter had to hire another car. AVOID. If you research online you will see others had same treatment, check out review in Guardian.”

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Posted 4 years ago

“We made a booking for Enterprise for Catania airport on 20th Oct but on arriving there found that the queue was for over three hours. As we had to pick up children from a tour we had no other option but to book with another hire company.”

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Posted 5 years ago

“I had to pay £105 for what I had already booked and paid for. Just of the plane middle of the night I was conned”

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Posted 5 years ago

“My experience was terrible. I booked a car online and paid. When I went to collect the car I was told that I needed a credit card. I hadn't been aware of this as I've never rented a car before. I believe that this should be made clear at the time of payment in red/bold print! As a consequence I was stranded - without no transport. I had to wait hours for a bus at the airport that, in turn, took hours to get me to my destination. And so, completely ruining my arrangements and trip! Customer service were very uncaring - I should have read the terms and conditions was all they said. The credit card is referred to here, but in very small print and easily missed, especially if you are in a rush booking. I'll never use auto Europe again.”

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Posted 5 years ago

“The price of our hire car trebbled on arrival due to the insistence that we take our their 'super insurance' because they would not accept American express, or cash, or visa debit for the security deposit. After a very frustrating exchange i was referred to (i kid you not!) page 6 of the contractual small print, stating that a visa or mastercard credit card in the name of the main driver would be required on collection. Complete dismissal from the staff 'well sir, it's all there in your contract. You should have read it in a bit more detail...' hopefully the generation of the google review will kill off companies like this. Desperately frustrating. Felt like if it hadnt been this there would have been some other sham too....”

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Posted 5 years ago

“The price of our hire car trebbled on arrival due to the insistence that we take our their 'super insurance' because they would not accept American express, or cash, or visa debit for the security deposit. After a very frustrating exchange i was referred to (i kid you not!) page 6 of the contractual small print, stating that a visa or mastercard credit card in the name of the main driver would be required on collection. Complete dismissal from the staff 'well sir, it's all there in your contract. You should have read it in a bit more detail...' hopefully the generation of the google review will kill off companies like this. Desperately frustrating. Felt like if it hadnt been this there would have been some other scam too....”

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Posted 5 years ago

“I was refused a rental by EuropCar booked through AutoEurope. EuropCar were awful but that is a separate issue. AutoEurope were not willing or able to assist me at all when contacted by phone, they just directed me to an online customer service form, which is only manned during the week. As it was a weekend, I had no option but to use another provider (Avis by the way, who provided me with a car absolutely no problems and pleasant service as always). I've attempted resolve the issue several times, but AutoEurope don't respond to their customer service forms. I've had to resort to a credit card dispute in order to recover my money.”

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Posted 5 years ago

“The worst expierence ever! The agent cancelled the booking without my knowledge delayed by 4 hours while rebook again! Then delayed again as confirmation to a car agency took 4 hours! Why there is no straight system to resend the bookings? Don't book it if you want to have a nice holidays!”

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Posted 5 years ago

“THIEVES!! PLEASE DO YOUR HOMEWORK! The internet is full of customers who have been ripped off. Use this broker and it will ruin your holiday, trust me. Or just read about them on the many review sites. https://www.theguardian.com/money/2017/sep/27/autoeurope-car-hire-customers-turned-away”

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Posted 5 years ago

“2 companies I strongly warn everyone from using: Firstly the broker Autoeurope, then the car rental company they work with, Firefly. These 2 cowboy outfits are working together to defraud you. The internet is full of customers from all over the world who have had EXACTLY the same experience as I have. I didn't do my homework before and that's why I'm warning you. At the time of booking, I wanted to go with a reputable car rental company but Autoeurope steered me towards Firefly. Firefly is famous for not returning deposits. Now I see that the internet is full of people from all over the world who have had this exact same crime done to them and this collaboration has been going on for years. A lot of people are taking legal action against Autoeurope and Firefly and I hope they succeed. I'd be happy to join a class action against them. If you have the misfortune of renting a car through this broker and/or car rental company, make sure you read the contract carefully before signing it. In my case, I was already fully-covered and told them clearly I did not want any extras and they still managed to snuck in additional insurance. When I got home and saw that Firefly hadn't refunded my deposit, I spent weeks dealing with Autoeurope's disgraceful customer service. I am extremely well-travelled but this has got to be my worst experience ever. Not a nice feeling to deal with scrupless thieves like these.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Auto Europe Reviews