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Auto National Reviews

4.8 Rating 10,617 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,617 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Mr Jon Makin
Verified Buyer
“Have not broken down yet so so far so good !”
Helpful Report
Posted 3 years ago
Mrs N Cooper
Verified Buyer
“Amy was very quick and helpful. I had to phone to renew my policy as your website has down for approximately 2 weeks!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I made a first call to ANR to renew/upgrade my policy. I was told every agent was busy. Someone took my telephone number and said an agent would call back. No one called me back. After two hours, I called again and an agent answered. I suspect that if I had not taken action to call again, I'd still be waiting for a call back. Either you need to improve how you keep your 'call back' promises or you need to ensure the call back messages are properly passed on to your agents and followed up.”
Helpful Report
Posted 3 years ago
Mrs Carole Boland
Verified Buyer
“Tina who helped with my renewal was very efficient and friendly and got my policy up and running straight away.”
Helpful Report
Posted 3 years ago
Mrs Carolyn Halifax
Verified Buyer
“Very quick and efficient, impressed.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Good cover”
Helpful Report
Posted 3 years ago
Mr James Rafferty
Verified Buyer
“always helpful”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Helpful on phone”
Helpful Report
Posted 3 years ago
Mrs S Rainford
Verified Buyer
“Amy the rep I spoke to over the phone was efficient, friendly, courteous and swift . My renewal went through very quickly and it was a relief to be able to actually speak to her over the phone so speedily rather than be kept waiting in a long queue. We have been with Auto national Rescue for years and wouldn't go anywhere else for breakdown cover. Well done Amy and thanks very much.”
Helpful Report
Posted 3 years ago
Mr Alan Tyler
Verified Buyer
“Spoke to Amy today who was extremely helpful, very polite and bubbly. It was nice to be addressed as sir and not by my first name which so many companies insist on doing. I would give her 10 out of 10 for customer service”
Helpful Report
Posted 3 years ago
Mr Eden Paskins
Verified Buyer
“Does what it says”
Helpful Report
Posted 3 years ago
Other Cognition Land And Water
Verified Buyer
“quick efficient service”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Whenever I renew my breakdown cover I have always had good, professional customer service. I asked to be contacted back after 1pm today and that was exactly what Jessica did. Good customer service level and very pleasant lady to speak to.”
Helpful Report
Posted 3 years ago
Mr David Roofe
Verified Buyer
“Been a member years, used them once, everything I expected, great service and peace of mind.”
Helpful Report
Posted 3 years ago
Mrs Carol Shepherd
Verified Buyer
“Samuel was very polite and efficient. He knew what he was doing and I felt very at ease with him.”
Helpful Report
Posted 3 years ago
Mrs Mary Lyndon
Verified Buyer
“Melissa was very helpful”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Can not fault this company”
Helpful Report
Posted 3 years ago
Mr Colin Hird
Verified Buyer
“Despite ongoing problems with the online billing for my policy Tina was very good at explaining what had gone wrong and took my details to renew. All sorted within a few minutes. Top marks for Tina for her personal attention and efficiency.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Easy to contact and customer service advisors very helpful. Not had to use the breakdown service yet hence 4 star rating based on administration of policy.”
Helpful Report
Posted 3 years ago
Mr Glen Hodson
Verified Buyer
“Always been there when I have needed help. Very quick. Cheaper then AA and RAC”
Helpful Report
Posted 3 years ago
Auto National is rated 4.8 based on 10,617 reviews
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