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Auto National Reviews

4.8 Rating 10,617 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,617 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Mrs Linda Goodwin
Verified Buyer
“Quick, efficient and very straightforward renewal. All. Omplted and filed in 5 minutes!”
Helpful Report
Posted 4 years ago
Mr David Hopkins
Verified Buyer
“I've been a member of Auto National for quite a few years now. I've only ever had to call them out once which was last year. They were on site within an hour and got me back on the road very quickly. Just renewed my premium with them again and very happy with the ease of renewing over the phone.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Great service and renewal is very easy. Melissa was very helpful.”
Helpful Report
Posted 4 years ago
Mrs Valerie Oliver
Verified Buyer
“Excellent, helpful, fast service on phone.”
Helpful Report
Posted 4 years ago
Miss Taylor Bradshaw
Verified Buyer
“Had a problem which was quickly resolved in minimal time with Sam over the phone. He was friendly and offered spot on customer service! Thank you :)”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I HAVE had couple of time to call for help with battery problems since being a member over the years and have say. the response as been first class I would recommend this company again”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Renewal line answerd very quickly and dealt with efficiently.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Always good service Keep up the good work 🙂”
Helpful Report
Posted 4 years ago
Mrs Ena Musson
Verified Buyer
“I have always found company over the years very good to deal with any problem has always been dealt with quickly very good price would recommend”
Helpful Report
Posted 4 years ago
Mr Kenneth George
Verified Buyer
“Excellent service from Jack. Pleasant and efficient”
Helpful Report
Posted 4 years ago
Mr David Tomlins
Verified Buyer
“Policy was not amended as agreed. Information was not forwarded as agreed. Had to make calls to sort. Still have not received key cover policy. Not very good at all.”
Helpful Report
Posted 4 years ago
Mr Norman Angell
Verified Buyer
“I am now in my third year of placing my breakdown membership the Autonational. During this period I have been lucky enough not to need your services and my assessment is rated on the efficient and friendly way that my insurance applications have been handled. Many thanks.”
Helpful Report
Posted 4 years ago
Mr Colin Talbot
Verified Buyer
“Service has always been first class”
Helpful Report
Posted 4 years ago
Mr Jeffrey Pope
Verified Buyer
“Still outstanding cover..”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I have been a customer for 25 years plus and had no issues but today when renewing my policy Auto National took my payment out twice from my bank account. When contacting them they informed me that this wasn’t the case and requested a copy of my bank statement. The over payment was returned but they didn’t have the decency to inform me. Not impressed.”
Helpful Report
Posted 4 years ago
Mr J A Brennan
Verified Buyer
“Never had to call for breakdown assistance , touch wood , but can always get through and talk to someone on the phone when required...”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Lauren was extremely helpful”
Helpful Report
Posted 4 years ago
Mr Peter Whittaker
Verified Buyer
“Generally been very pleased with overall service, with the exception of a call out on the twentieth anniversary of taking out my policy, to be advised that, because it was the date of taking out policy, was not covered for two weeks! After explaining multiple times that it wasn’t the date of joining but the date of renewal, twentieth renewal at that and a mere coincidence was I allowed an attendance. Clearly a junior/new member of staff and from being furious at the time could see the funny side (months later) and happy enough to further renew based on previous experiences.”
Helpful Report
Posted 4 years ago
Mr Geoffrey Searle
Verified Buyer
“Tina was very helpful in answering my questions and patient in waiting for my answers to her questions.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Friendly, reliable, excellent value for money”
Helpful Report
Posted 4 years ago
Auto National is rated 4.8 based on 10,617 reviews
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