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Auto National Reviews

4.8 Rating 10,617 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,617 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Anonymous
Verified Buyer
“Nice and quick transaction over the phone, Amy was very friendly and helpful”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Very good service over the phone.”
Helpful Report
Posted 3 years ago
Mr Howard Cohen
Verified Buyer
“Good service but two silly problems: 1) You give a renewal reminder and I tried to renew for a week on the computer, but failed as you ONLY accept renewals 6 weeks in advance. Either wait until the 6 weeks before sending out the reminder OR accept more than 6 weeks. 2) The computer renewal premium was approx half the premium in your letter. Sadly, it was the letter that was correct, but I had to renew over the phone!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Brilliant service and great value for money. I have been with them for years.”
Helpful Report
Posted 3 years ago
Mr John Stuart
Verified Buyer
“Very pleased with service. Patient and helpful”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Very good value and helpful staff”
Helpful Report
Posted 3 years ago
Mr Michael Beaumont
Verified Buyer
“Good cover and good value at a good price”
Helpful Report
Posted 3 years ago
Mrs J M Tomlinson
Verified Buyer
“Have used them for years now. On rare occasions I have needed to cal for help, I have been dealt with promptly and efficiently. Also when I have ‘phoned to make changes or renew my policy, the staff have been most helpful and responded well to my questions. I have always been satisfied with the service I have received. Today was no exception when I spoke to Jessica, who was polite, good humoured and efficient.”
Helpful Report
Posted 3 years ago
Mr Leslie King
Verified Buyer
“Very well done”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The breakdown people have always come as quickly as they could and were always very helpful and friendly. It is very important to me to have my two daughters feel safe whist driving and your breakdown service does that for me.”
Helpful Report
Posted 3 years ago
Mr Alan Brown
Verified Buyer
“Brilliant company,I would definitely recommend them . Melissa who helped me on the telephone was excellent”
Helpful Report
Posted 3 years ago
Mr Stephen James Busby
Verified Buyer
“Great. Service and a good rescue plan an backup!”
Helpful Report
Posted 3 years ago
Mr B Csete
Verified Buyer
“Friendly and efficient service all the time.”
Helpful Report
Posted 3 years ago
Mr Michael Edmondson
Verified Buyer
“I gave 4 stars rating mainly because I found a little difficulty in following your rather quick manner when outlining the details. This I am sure is more to do with my age when I need a little more time to take things in. Other than that I have no complaints at all.”
Helpful Report
Posted 3 years ago
Mr Peter Houlet
Verified Buyer
“Going by today response excellent but rang Monday and told you would ring back still waiting”
Helpful Report
Posted 3 years ago
Mr John Crosby
Verified Buyer
“Amy was helpful and efficient. no messing, she new what she was talking about got on with it and was pleasent it was good to talk with her, not like the one I spoke with yesterday that promised to phone back within 10-15 mins. and i'm still waiting!!”
Helpful Report
Posted 3 years ago
Mrs Sharon Frank
Verified Buyer
“Most helpful. Thank you.”
Helpful Report
Posted 3 years ago
Mrs Janet Adsett
Verified Buyer
“After several attempts to get through on your website and on the telephone, I finally managed to renew my policy within seconds.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Cost of cover is competitive. From an administrative point of view customer service has been very good. To date not had any experience of their call out service.”
Helpful Report
Posted 3 years ago
Mrs Valerie Lawrence
Verified Buyer
“Have been with Auto National for about 13 years,and have alway received excellent help from call staff call out engineer and tansport drivers when needed.Also annual fees have been very good. Thank you for your assistance over the years.And thank you Jessica for your help with renewing my membership.”
Helpful Report
Posted 3 years ago
Auto National is rated 4.8 based on 10,617 reviews
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