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Auto National Reviews

4.8 Rating 10,617 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,617 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Anonymous
Verified Buyer
“Always very competitive. And call out service always good if needed”
Helpful Report
Posted 3 years ago
Mrs Margaret Walters
Verified Buyer
“All very good thank you.”
Helpful Report
Posted 3 years ago
Mrs M Miall
Verified Buyer
“Phoned to renew my breakdown cover. Daniella provided expert assistance and it was a very smooth process. Great service.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Very professional & always helpful”
Helpful Report
Posted 3 years ago
Other Electrical Power Spec Ltd Power Spec Ltd
Verified Buyer
“Clear and concise information given. Very straightforward to renew our company fleet.”
Helpful Report
Posted 3 years ago
Mrs Lena Woods
Verified Buyer
“So far I have not required breakdown assistance so I am not able to comment on that. However I renewed my cover today because the cost of cover was still very competitive. The renewal processes was made very easy and Samuel was very friendly, polite and helpful.”
Helpful Report
Posted 3 years ago
Mr Nicholas O
Verified Buyer
“Efficient friendly service provided by Amy. Good breakdown cover at a very reasonable price.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Received an email with a renewal quote, which informed me I could renew online or over the phone. The website wouldn't let me renew online so I had no choice and had to renew over the phone. In the "document downloads" section of the website there is no document for the level of cover I purchased, Total Superservice, so you have to download several documents and piece together the information from those, which is confusing and not ideal. Why is there no document explaining the product I purchased? There is no ability to sign in to an account on the website to check for your personal documents. This is something I would expect from any type of insurance provider, and any other insurance I have purchased (car, home, etc.) offers this service as standard. I haven't had cause to use the service yet, but I'm not impressed by the setup. It should be very easy and clear how to access documents that pertain to the product you have purchased!”
Helpful Report
Posted 3 years ago
Mr Trevor Johns
Verified Buyer
“Amy was most polite and courteous, spoke to me clearly and answered all my enquirys Very pleased. Thank you.”
Helpful Report
Posted 3 years ago
Mr Vincent Ferguson
Verified Buyer
“Only ever called out once some years ago with satisfactory result. Had trouble getting through by phone, so e mailed. Prompt reply. Appreciate many working from home but that cannot continue unless the customer service equals or betters that previously. You cannot get through to some services. However, my Stars are Samsung who came out three times at short notice to my washing machine at the height of the pandemic last year and persevered until the problem was solved.”
Helpful Report
Posted 3 years ago
Mrs Daksha Chouhan
Verified Buyer
“As Always very efficient staff and very helpful and everything always easy to deal with. Never had any problems. Amy was very helpful and the renewal was completed easily and all questions answered.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“easy to renew. with no price increase”
Helpful Report
Posted 3 years ago
Mrs Jill Green
Verified Buyer
“I have only used you the once for my Vauxhall a few years ago,i remember I was not waiting long and the problem was sorted.I felt I could not give you a 5 as I have been fortunate in not needing you,fingers crossed ! Danielle was efficient and renewal was easy.However I would have done it on line but the price quoted via email did not correspond with prices on line.I will continue to use you.”
Helpful Report
Posted 3 years ago
Mr Geoffrey Marshall-Clarke
Verified Buyer
“Super efficient renewal!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Whenever I have needed to call on the services of Auto National I have been very pleased with their response.”
Helpful Report
Posted 3 years ago
Mr J Armstrong
Verified Buyer
“Good value. Worked fine when I've called them out.”
Helpful Report
Posted 3 years ago
Ms Susan Hampton
Verified Buyer
“Great customer service Thankyou”
Helpful Report
Posted 3 years ago
Mr Alan Frear-Jenkinson
Verified Buyer
“Happy to continue membership. Service outstanding in all aspects. Even in these difficult times the receptionist arranged for a call back to enable me to complete my renewal. The operator who called was very professional and explained each stage in clear simple terms and was a pleasure to deal with. The staff are a great example of first class customer service and are to be commended. 5*****+”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“telephone agent was completely satisfactory”
Helpful Report
Posted 3 years ago
Mr Terence Palin
Verified Buyer
“Good service good deal.”
Helpful Report
Posted 3 years ago
Auto National is rated 4.8 based on 10,617 reviews
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